Michelle
February 19, 2024
The village hotel has a lot to offer. Swimming pool, gym and restaurant were all very good. The issue we had was with our room. The toilet didn't work, kept blocking, the public toilets were also on a state and left that way over night and the following day. We reported the issue twice to reception and it wasn't dealt with. On checking out we mentioned the issues again, and the staff were polite and very apologetic, the outcome was we got the cheapest night of our stay refunded.
We had bought bleach, to try and rectify the problem l, and spoke to reception and nothing was sorted. After speaking with the manger someone did come and unblock the toilet on the morning of checkout. The window handle was also broken so we couldn't open the window and the bedside
Lamps also didn't work.