Name: Jumeirah Carlton Tower London
Address: London, United Kingdom
Rating: 9.1

United Arab Emirates

Dubai

China

Guangzhou

United Kingdom

London

Nanjing

Saudi Arabia

Makkah

Indonesia

Bali

The room balcony is super large, the bedding is very comfortable, and the swimming pool has a great view. Later, I met a Chinese housekeeper March who provided very good service and gave me a leather perfume bottle and many small things, all of which were very textured. The hotel arranged birthday cakes and desserts, and each tasted very good. However, there were really many people in the hotel, almost all of them were locals, and I didn't see a single Chinese person, haha. Every restaurant in the hotel was full at night, and the atmosphere was very good. You might not get a seat without a reservation. I especially like the VIP swimming pool. The breakfast was extremely rich, with lobsters and oysters to eat as you like.
Thanks again to the Chinese housekeeper March, who also called a business car for us when we left.

Our first time at this resort. Very family friendly, kids club was one of the best I've seen. It was a bit too crowded for our liking, that's just our preference, not saying that its bad by any means. Some of the service maybe a bit slow, like asking for ice, bell boy, front desk, but only because of the amount of people there, the service was good. Good new clean rooms.

There are many choices for breakfast, the service is very good, there is a beach and a swimming pool, and the hotel also has several restaurants. It's about 20 minutes away from the city. I will come again next time, it's great!

It is a good hotel, however the service quality depends on who your are talking to. 
There’s a very nice guy in the reception team willing provide very good help on everything with very high efficiency. 
But the reservation and sales team are really sucks, they reply email slow and are reluctant to do anything flexible but not harm any party’s interests, and very arrogant. When you propose any flexible thing with them, they always tell you we are full and has only 100 room, we have premium location, all the words inherently indicate that you either follow our words or you are not welcome. They even give you a rate with extra cost for breakfast to high grade membership of the hotel who are qualified for free breakfasts, it is really unbelievable.
It is really rare to see such kind of sales team in a 5 star hotel even though our team almost stay here throughout the year and telling them we are going to stay on. 
Good facilities and location, but the team really need to be reconsidered and some of them are great, but some are really bad.

As someone who works in the hospitality industry, I know first-hand what defines a great hotel experience, and this property continues to exceed expectations with every stay. Having stayed here before, I can confidently say the service keeps getting better over time.

From the moment I arrived, the service was seamless, warm, and incredibly professional, argely thanks to Carla. She truly elevated my business trip into something smooth and stress-free. From the generous upgrade to a beautifully clean and quiet room, to arranging a late check-out with no hesitation, nothing was ever too much to ask. Carla embodies everything hospitality should be: proactive, friendly, and genuinely committed to guest satisfaction.

The entire staff shares this attitude, welcoming, helpful, and efficient. It’s rare to find such consistency in service across the board. Whether you’re in town for meetings or just need a well-balanced mix of productivity and relaxation, this hotel checks all the boxes. Fast Wi-Fi, great amenities (pool & gym), and a calm ambiance made it easy to focus and unwind.

If you’re looking for a stay where professionalism meets warmth and efficiency, for sure this the place. 
I’ll absolutely be returning again.

Very good. As a family trip, it is very cost-effective to book a room during the period when the exhibition is not held. I did not expect to be able to stay in such a house in this place during the Chinese New Year. The breakfast in the hotel is very good and the service is also excellent. Anoma's smile is so charming. Healing and making people feel at home. The hotel has all the cooking pots and utensils, and there is a small supermarket below. It is very convenient if you want to cook some food occasionally. It seems that many Chinese people don’t know this place to stay. I haven’t met other Chinese people. I highly recommend it. .

Nice view. Good location. Not as jam as other cbd area. Hotel is nice, clean and fairly new. Stay for 2 nights. First mrng we stayed there. The house keeping woke us up at 8am to ask for house keeping. We forgot to turn on do not disturb. My biggest mistake. But we stay in so many diff hotels before. No house keeping ever knock the door that earlier. Given that we checked in aft 11pm the night before. Also no refill for toilet amenities at all. They throw away my shower hat and not refill anything inside bathroom that I hv been used. It just too late to order them fr house keeping since I already took off all clothes and start shower.  I drank up the coffee supply and no refill for capsule for the second day. Not satisfied with the price I paid for this hotel. It should be better experience than this. House keeping ppl need to be trained up to make the basic standards

The room felt quite small for a family of four (2 adults and 2 kids), which made our stay a bit cramped. Navigating the long hallways was tiring, especially with young children. The breakfast was average—considering the price, I expected a better variety of options.

The swimming pools were decent, and we appreciated having access to them. However, the lack of readily available buggies and the long waiting times for the abra (boat service) made getting around frustrating.

On a positive note, the in-room treats were a nice touch—fresh fruits, dates, and plenty of bottled water were much appreciated. Still, overall, nothing stood out as exceptional, and the experience didn’t quite meet my expectations.

The hotel is beauty and the facilities is great
The reception Vilma and someone delivery my luggage so nice. Bfast so great 
However, my room have something like cockroach and fly and the Japan restaurant tori is bad. Don’t go. I can taste the freeze of the sashimi and little bit fishy.

What an unexpectedly delightful stay! I thoroughly enjoyed my two nights here, and this has instantly become my favorite hotel in Guangzhou! Both the service and the facilities are outstanding, especially the service. Having stayed at the Ritz, Park Hyatt, Four Seasons, and Conrad in Guangzhou, I can confidently say Jumeirah's service is superior! Every single staff member, from the front desk and concierge to housekeeping, is incredibly attentive and thoughtful. Their care is perfectly balanced – you can tell there's a very strict guest service SOP in place, which made me feel both at home and genuinely pampered. A special mention for the concierge delivering my takeaway right to my door, and quite promptly too! Truly excellent! 

In terms of hardware, there don't seem to be many rooms, so it's incredibly quiet and spacious. The room has high ceilings, and all the carpets, both inside and out, are spotless and well-maintained. The amenities in the room really make you think, 'Now *this* is what a five-star hotel should offer!'

The nightly turndown service is also fantastic, and they even provide a different sweet soup each night as a bedtime treat. It's genuinely delicious and even helps reduce swelling, so you don't wake up feeling puffy. So thoughtful! I absolutely loved it and will definitely be back!

Staying at the Jumeirah Living Guangzhou during Chinese New Year was an absolute perfect experience! The apartment's location is superb, making it very convenient to get around. The festive decorations, from the lobby to the rooms, were warm and elegant, creating a delightful atmosphere the moment you step in. The room itself was spacious and bright, with a fully equipped kitchen, bathroom, and laundry facilities. It was impeccably clean and incredibly comfortable; the bedding was soft, ensuring an excellent night's sleep. The front desk and room service were both enthusiastic and efficient, responding promptly to requests with thoughtful attention to detail. I especially want to commend Grace, who assisted with my check-in and check-out, and Jack, who helped me with my luggage upon departure – both were incredibly attentive and detailed-oriented. The cleaning service and the complimentary 'goodnight' sweet soup were also very heartwarming touches. It was evident that there was a high volume of guests during Chinese New Year, yet the hotel maintained its high-quality service, blending hotel luxury with the comfort and warmth of home. It's perfectly suited for families and long-term stays. I'll definitely choose to stay here again on my next visit to Guangzhou. Highly recommended!

The location is very convenient, I always walk to the store and walk to Harold. The hotel room is a typical not-so-large room in London, but the magnificent room I live in is almost the same.

Very satisfied hotel, the service was very good, and the last day was delayed. Also close to horrods. Shopping is very convenient. The most satisfying hotel in London.

Jumeirah

Columbus

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