Name: Jumeirah Carlton Tower London
Address: London, United Kingdom
Rating: 9.2

United Arab Emirates

Dubai

China

Guangzhou

United Kingdom

London

Saudi Arabia

Makkah

Nanjing

Indonesia

Bali

Due to my own reasons, I arrived at the hotel in the early morning, prepared to check in in the afternoon or pay extra for early check-in. However, the front desk was excellent; they helped me with my luggage, gave me 3 complimentary breakfasts, and very kindly let us eat first, then quickly prepared my room! The room was ready and I could check in by around 9 AM.

All the hotel rooms are sea-facing, directly overlooking the Burj Al Arab, offering unparalleled views! There are several Jumeirah Group hotels nearby, and each has beautiful pools and beaches. Hotel guests can share these facilities, which is very convenient.

Our room package included two meals. I initially thought it would just be the hotel buffet, but the front desk provided a list of restaurants from which we could choose our preferred one. We picked Rockfish, and the food was Michelin-level, which we were very satisfied with.

As a frequent guest at luxury hotels in this price range, I booked this property through Ctrip for a special New Year’s Eve stay at approximately 16,000 per night, expecting a seamless and memorable experience.
For one night, I had reserved an extra room for family who could not join last-minute. My pre-arrival requests to change the guest name were repeatedly declined. At check-in, a staff member named Chen, who spoke Chinese and appeared very enthusiastic, assisted us. However, the lengthy explanations and repeated back-and-forth—combined with internal coordination issues (claims that Ctrip’s email was not received and that the reservations department would not take calls)—felt more time-consuming than genuinely helpful. Despite our obvious fatigue after a long flight with a young child, we waited over an hour as the discussion went in circles.
Eventually, the manager asked for passport copies of the absent guests “for records,” only for the name change to be approved later anyway.
The Ctrip listing mentioned a garden view, but staff explained that my “cheapest” rate only included city view—a phrasing that felt dismissive. To resolve this, we were offered an accessible room, described as having a larger bathroom and better view. We accepted, but the room was small for the price, the view was no better (photos attached), the balcony had cigarette butts, and the bathroom was not noticeably larger (also shown in photos).
Compared to other properties in this category (Four Seasons, Ritz-Carlton, Peninsula, etc.), the service efficiency, attention to detail, and overall value fell short—especially on New Year’s Eve.
Despite these issues, we focused on enjoying our family holiday and had a wonderful time overall. Photos of the room, view, balcony, and bathroom are attached for reference.

Very good. As a family trip, it is very cost-effective to book a room during the period when the exhibition is not held. I did not expect to be able to stay in such a house in this place during the Chinese New Year. The breakfast in the hotel is very good and the service is also excellent. Anoma's smile is so charming. Healing and making people feel at home. The hotel has all the cooking pots and utensils, and there is a small supermarket below. It is very convenient if you want to cook some food occasionally. It seems that many Chinese people don’t know this place to stay. I haven’t met other Chinese people. I highly recommend it. .

The view was unbeatable, and the room was spacious enough, but the hotel service was completely unworthy of the price. Going to the beach to check room numbers is understandable, but the staff were just indifferent and spoke with a cold face, making for a terrible experience. The restaurant staff were also extremely cold, repeatedly emphasizing the minimum spending requirement like a personal chatbot, and even after a deposit had been paid, they called every day just to confirm the minimum spending requirement. This was really unnecessary.

The services at Jumeirah are attentive and considerate, the dishes are delicious and suit Chinese tastes. The three-day stay is full of wonderful memories. If I come to Dubai next time, I will choose Jumeirah.

As someone who works in the hospitality industry, I know first-hand what defines a great hotel experience, and this property continues to exceed expectations with every stay. Having stayed here before, I can confidently say the service keeps getting better over time.

From the moment I arrived, the service was seamless, warm, and incredibly professional, argely thanks to Carla. She truly elevated my business trip into something smooth and stress-free. From the generous upgrade to a beautifully clean and quiet room, to arranging a late check-out with no hesitation, nothing was ever too much to ask. Carla embodies everything hospitality should be: proactive, friendly, and genuinely committed to guest satisfaction.

The entire staff shares this attitude, welcoming, helpful, and efficient. It’s rare to find such consistency in service across the board. Whether you’re in town for meetings or just need a well-balanced mix of productivity and relaxation, this hotel checks all the boxes. Fast Wi-Fi, great amenities (pool & gym), and a calm ambiance made it easy to focus and unwind.

If you’re looking for a stay where professionalism meets warmth and efficiency, for sure this the place. 
I’ll absolutely be returning again.

Nice view. Good location. Not as jam as other cbd area. Hotel is nice, clean and fairly new. Stay for 2 nights. First mrng we stayed there. The house keeping woke us up at 8am to ask for house keeping. We forgot to turn on do not disturb. My biggest mistake. But we stay in so many diff hotels before. No house keeping ever knock the door that earlier. Given that we checked in aft 11pm the night before. Also no refill for toilet amenities at all. They throw away my shower hat and not refill anything inside bathroom that I hv been used. It just too late to order them fr house keeping since I already took off all clothes and start shower.  I drank up the coffee supply and no refill for capsule for the second day. Not satisfied with the price I paid for this hotel. It should be better experience than this. House keeping ppl need to be trained up to make the basic standards

The hotel is beauty and the facilities is great
The reception Vilma and someone delivery my luggage so nice. Bfast so great 
However, my room have something like cockroach and fly and the Japan restaurant tori is bad. Don’t go. I can taste the freeze of the sashimi and little bit fishy.

It is a good hotel, however the service quality depends on who your are talking to. 
There’s a very nice guy in the reception team willing provide very good help on everything with very high efficiency. 
But the reservation and sales team are really sucks, they reply email slow and are reluctant to do anything flexible but not harm any party’s interests, and very arrogant. When you propose any flexible thing with them, they always tell you we are full and has only 100 room, we have premium location, all the words inherently indicate that you either follow our words or you are not welcome. They even give you a rate with extra cost for breakfast to high grade membership of the hotel who are qualified for free breakfasts, it is really unbelievable.
It is really rare to see such kind of sales team in a 5 star hotel even though our team almost stay here throughout the year and telling them we are going to stay on. 
Good facilities and location, but the team really need to be reconsidered and some of them are great, but some are really bad.

This hotel is very quiet and comfortable with excellent service. They offer complimentary sweet soup every evening, and there are plenty of activities for children. The pool is spotless. Compared to older five-star hotels, the room facilities are quite new and have a pleasant scent. I'll definitely choose this hotel again next time I'm in Guangzhou.

If I could give 6 or 7 stars out of 5, I would give it for the cleanliness and the service. Especially the service. 

The attentiveness is unparalleled. 
A few examples: 

1. Noticing that we have children the hotel has prepared kids play facilities in our room, as well as kids bath robes and a bed guard. 
2. Universal charger in both rooms plus at the desk
3. Staff are kind and attentive, showing us the way around the hotel and bringing us children’s swim floats when we’re at the pool. 

The hotel’s location is very central and convenient too, we would stay here again for our future trips to Guangzhou.

The location is very convenient, I always walk to the store and walk to Harold. The hotel room is a typical not-so-large room in London, but the magnificent room I live in is almost the same.

Very satisfied hotel, the service was very good, and the last day was delayed. Also close to horrods. Shopping is very convenient. The most satisfying hotel in London.

Jumeirah

Columbus

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