Name: The Lowndes London – A Jumeirah Partner Hotel
Address: London, United Kingdom
Rating: 8

United Arab Emirates

Dubai

China

Guangzhou

United Kingdom

London

Saudi Arabia

Makkah

Indonesia

Bali

Nanjing

I recently stayed at this incredible hotel, and it’s hands-down the best I’ve ever experienced. The service was exceptional, the cleanliness impeccable, and the location simply perfect. Having traveled to many countries and stayed in numerous 5-star hotels, I can confidently say the staff’s professionalism and warmth here truly stand out. The breakfast was outstanding, with top-notch quality and variety. I was also touched by the thoughtful surprise of a gold leaf cake for my upcoming birthday—an unforgettable gesture! Words can’t fully capture how amazing this stay was, but I’m already looking forward to returning. Highly recommend!

This truly lives up to its 7-star reputation. The 170-square-meter suite was spacious, bright, and luxuriously decorated – absolutely fantastic. The breakfast was rich and delicious, and the staff were warm and attentive. The hotel's underwater restaurant and the Michelin-starred sky restaurant both offered superb ambiance, service, food, and views from the window. Just remember to dress formally when dining there! The hotel's appearance changes completely between day and night, both equally stunning. Located on a private island, security is excellent; non-guests are not allowed in unless they have a dining reservation or are part of a tour visiting the Presidential Suite. Even then, they are restricted to the lobby and hotel exterior after their visit and cannot go upstairs. There's a free buggy service connecting to Souk Madinat Jumeirah, its four hotels, and three other Jumeirah properties nearby.

As someone who works in the hospitality industry, I know first-hand what defines a great hotel experience, and this property continues to exceed expectations with every stay. Having stayed here before, I can confidently say the service keeps getting better over time.

From the moment I arrived, the service was seamless, warm, and incredibly professional, argely thanks to Carla. She truly elevated my business trip into something smooth and stress-free. From the generous upgrade to a beautifully clean and quiet room, to arranging a late check-out with no hesitation, nothing was ever too much to ask. Carla embodies everything hospitality should be: proactive, friendly, and genuinely committed to guest satisfaction.

The entire staff shares this attitude, welcoming, helpful, and efficient. It’s rare to find such consistency in service across the board. Whether you’re in town for meetings or just need a well-balanced mix of productivity and relaxation, this hotel checks all the boxes. Fast Wi-Fi, great amenities (pool & gym), and a calm ambiance made it easy to focus and unwind.

If you’re looking for a stay where professionalism meets warmth and efficiency, for sure this the place. 
I’ll absolutely be returning again.

Breakfast: Super terrible service, unfriendly to Chinese guests. only this hotel i have this strong feeling, we have checked in to Atlantis palm, St Regis Abu dhabi during this vacation and everything was perfect!!

For Jumeirah Beach Hotel, most of the staff in the breakfast area are not friendly, with no smile, and I felt like being bullied by the service peoples. You can see a few tables around are available, but she keeps guiding us to the last section of table area, which is very few people, and there is no one assistant.

Even the table is not yet well cleaned when she guided us to. My kids are sitting there. She didn't say anything but directly sprayed the cleaning liquid over my kid's head. And she asked me what i would like to order to drink when she is wiping. It is unprofessional and unrespect to try to take an order when you are not focused on your customers. I am wondering why this 5 star hotel can offer this service specially wondering this unprofessional assistant lady. Is there something wrong with you??

I ordered 2 glasses of milk for my kids.   They sent me 2 small milk jars , but we didn't order tea?!   So what is this for?!   And I try to ask someone to change.   However, over 15 minutes, there was no one answering,  i am pitty sure they both see i am asking for assistance !!!!!! 


Buggies service: When we ask for the buggie, the guy standing there tells us to walk as it's very near ?! Haha, that's so funny! everybody keeps faking us like a fool. You prepare this service and when I come though , you ask me to walk. what do you mean?! 



What a ******* experience ever!   I will never recommend this hotel to any Chinese/Asian face people!! Never waste your money to someone who dont care for your stay! 


Message to Jumeirah Beach Hotel : If you are not ready to open for Chinese people, please close your reservation ! don't try to accept our money then give me this ******* service!  It is terrible that I pay money to let me be bullied 😔  Otherwise , please send your service peoples for proper service training.

The room felt quite small for a family of four (2 adults and 2 kids), which made our stay a bit cramped. Navigating the long hallways was tiring, especially with young children. The breakfast was average—considering the price, I expected a better variety of options.

The swimming pools were decent, and we appreciated having access to them. However, the lack of readily available buggies and the long waiting times for the abra (boat service) made getting around frustrating.

On a positive note, the in-room treats were a nice touch—fresh fruits, dates, and plenty of bottled water were much appreciated. Still, overall, nothing stood out as exceptional, and the experience didn’t quite meet my expectations.

After staying last year, I recommended booking a 2nd-floor beachfront villa in the first row. The view was expansive, and it was convenient to get to the beach. This year, I went again, and by chance (due to a full house, the hotel upgraded us to a suite, but we could only check in at night, and for our subsequent plans, we couldn't enjoy late check-out from the suite), I unexpectedly discovered that villas in the back rows also offer good value for money; you don't always need the top-tier option.

However, for the back-row rooms, I still recommend the 2nd floor for the expansive view. On the 1st floor, with buggies passing by, privacy is always a bit compromised. Also, you can check a map or notes to see which villa/room you're getting. Rooms facing the inner canal are quite good, while those facing the lawn have a slightly less appealing view.

A 60-square-meter room is very spacious for two people. I believe all 2nd-floor rooms come with a balcony. The bathroom is quite large, almost half the size of the room. The price for the most basic room without breakfast is only one-third of the sea-view suite. Plus, Wild Wadi Waterpark tickets are included (if you go early, you can get free large towels, but they run out later. No need to rent a locker if you don't have valuables). Breakfast is 250 RMB per person, half price for children. You can book with breakfast or add it on-site if you decide to go.

Dining at the hotel is quite expensive. A bowl of plain rice is 80 RMB, and spring rolls at 150 RMB are just ridiculous. The hotel claims to have 20 restaurants, but honestly, there isn't much to eat. A taxi ride to the nearby Mall of the Emirates costs 100 RMB round trip, and there's a food court downstairs with burgers, pizza, and Chinese food. But this doesn't compensate for the expensive/limited hotel dining options. The breakfast in the main building is good; the egg chef is very skilled, making sunny-side-up eggs tender but not undercooked. Fruits and bread are plentiful, though Chinese-style options are limited to some steamed dim sum.

The cleanliness and housekeeping of the room are impeccable. During this stay, the butler service improved; there were no more unanswered calls, and they were generally very enthusiastic. The buggies and abra boats usually arrived quickly. The only frustrating part was the local staff's math during checkout. We had one night upgraded to a suite, then for the next three nights, all upgrades and breakfast were canceled, and we paid separately for breakfast for 4 days (2 people for 2 days, 3 people for 2 days). The entire checkout process, the butler (the only one I had to complain about this time, a Caucasian person who seemed unenthusiastic), upon seeing I had an issue with the bill, actually said she couldn't handle it and told me to go to the front desk to check out. The front desk recalculated several times and finally found that one day's meal charges were incorrect, and one transaction was misallocated... it took 4 recalculations in total. Of course, the front desk ladies were very patient, and the gentleman at the front desk during check-in was also very patient. We arrived quite late, and he still explained the upgrade costs. After the first night's upgrade, he even arranged a late check-out for the room change the next day. Although he mistakenly upgraded us to a 1st-floor sea-facing suite instead of the room type I wanted, his attitude was very good, which prevented me from getting angry.

It is a good hotel, however the service quality depends on who your are talking to. 
There’s a very nice guy in the reception team willing provide very good help on everything with very high efficiency. 
But the reservation and sales team are really sucks, they reply email slow and are reluctant to do anything flexible but not harm any party’s interests, and very arrogant. When you propose any flexible thing with them, they always tell you we are full and has only 100 room, we have premium location, all the words inherently indicate that you either follow our words or you are not welcome. They even give you a rate with extra cost for breakfast to high grade membership of the hotel who are qualified for free breakfasts, it is really unbelievable.
It is really rare to see such kind of sales team in a 5 star hotel even though our team almost stay here throughout the year and telling them we are going to stay on. 
Good facilities and location, but the team really need to be reconsidered and some of them are great, but some are really bad.

This is the second time I stayed at the hotel since it opened. The hotel wanted us to leave the room immediately while we were still ordering food in the room. It was so rude. The hotel management didn't care about it at all and asked us to check out at 2 pm. We had told the hotel in advance to check out at 2 pm, but someone still knocked on the door and urged us to leave (three times). The hotel staff was at the door of the customer's room. This unprofessional behavior was too bad. The service was totally inconsistent with the price of 13,000 RMB per night. Chinese people should be cautious when staying here.

There are many choices for breakfast, the service is very good, there is a beach and a swimming pool, and the hotel also has several restaurants. It's about 20 minutes away from the city. I will come again next time, it's great!

Very good. As a family trip, it is very cost-effective to book a room during the period when the exhibition is not held. I did not expect to be able to stay in such a house in this place during the Chinese New Year. The breakfast in the hotel is very good and the service is also excellent. Anoma's smile is so charming. Healing and making people feel at home. The hotel has all the cooking pots and utensils, and there is a small supermarket below. It is very convenient if you want to cook some food occasionally. It seems that many Chinese people don’t know this place to stay. I haven’t met other Chinese people. I highly recommend it. .

This stay completely exceeded my expectations! 💯 The location is absolutely fantastic, with tons of great restaurants, malls, and attractions all within walking distance. The room was spotless, and the bedding was so soft – I slept incredibly well. From the warm welcome at the front desk to the lightning-fast room service, everything was seamless. They even deliver takeout right to your room, and the breakfast pastries and desserts were delicious. The beef noodles were also quite good!

Very nice and clean hotel, staff were extremely helpful especially Loria at the front desk, she was extremely friendly and attentive to our needs and great with making the kids feel very welcome

Very satisfied hotel, the service was very good, and the last day was delayed. Also close to horrods. Shopping is very convenient. The most satisfying hotel in London.

The location is very convenient, I always walk to the store and walk to Harold. The hotel room is a typical not-so-large room in London, but the magnificent room I live in is almost the same.

Jumeirah

Columbus

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