Name: Shangri-La Nanshan, Shenzhen
Address: Shenzhen, China
Rating: 9.5

China

Shanghai

Beijing

Shenzhen

Hangzhou

Singapore

Hong Kong

I brought an inspection team to Shanghai this time, and our itinerary was packed. I initially thought the hotel would just be a place to sleep, but the Pudong Shangri-La truly exceeded my expectations.

The moment I stepped into the room, the Bund river view outside the window immediately washed away most of my fatigue. Especially at night, gazing at the lit-up Huangpu River really makes you marvel at Shanghai's charm. What I want to praise most is their service – it wasn't a cold, distant politeness, but a genuine feeling of 'home.'

Because I had meetings, I often left early and returned late. Once, I casually asked where I could find hot congee. Not only did the front desk staff patiently give me directions, but the next morning at breakfast, they actually proactively asked me if I had rested well. This feeling of being cared for is truly heartwarming in fast-paced Lujiazui.

And the view from the Executive Lounge is absolutely breathtaking! Sipping coffee while looking at the Oriental Pearl Tower, my efficiency for organizing inspection notes significantly improved there. The breakfast selection was so extensive it was almost overwhelming, and every bite showcased the exquisite quality expected of a five-star hotel.

Even though it's an older landmark in Shanghai, its steady elegance and just-right warmth still make it my top choice. Next time I'm in Shanghai, I'll definitely stay here again!

I initially chose the Jing An Shangri-La purely for its convenient location and accessibility, but I was pleasantly surprised by an even better experience after checking in. First off, I loved the scent in the lobby. The staff were all professional and genuinely enthusiastic in their service. Knowing we were a family of three, they upgraded us to a suite at a discounted rate, which was a wonderful surprise. The room was perfectly arranged to our liking, and we received fresh fruit daily. The breakfast was also delicious. I'll definitely choose Jing An Shangri-La again on my next trip to Shanghai.

Arriving in Shanghai, I was immediately captivated by the stunning exterior of the Shangri-La as I exited the subway. It's truly beautiful. I checked into a suite, and as soon as I opened the door, music played softly. The room featured a two-meter bed, dual bathrooms, and a large circular bathtub, perfect for unwinding after a long day. The suite also came with an oven, microwave, and induction cooktop, making it suitable for longer stays. The toiletries provided were natural and comfortable. The breakfast on the first floor offered a great selection of Western, Chinese, and local Shanghai specialties. A big thank you to Director Ginny, and front desk staff Cassie and Amanda Duan for their warm and friendly welcome. They truly made my stay in Shanghai another wonderful memory.

Took the baby to a hotel where we could watch planes ✈️ take off and land.

The lobby is on the 3rd floor, or you can check in at the Executive Lounge on the 12th floor. We stayed in a room on the 9th floor where we could see the planes, and my baby was so excited! However, the room design was a bit odd. I thought there would be a bathtub, but it was just a shower, and the shower curtain wasn't long enough, so the bathroom floor was completely wet after showering… not very user-friendly.

The food was quite good, all served in the Executive Lounge on the 12th floor. The view there was even better than from the room – I just wanted to stay in the lounge forever, haha! Afternoon tea started at 2:30 PM, and the brownies were delicious. A cup of tea and a brownie, watching planes and daydreaming – so chill.
Happy hour was at 5:30 PM. If you're not too picky, it could easily pass for dinner. They had fried rice, BBQ meats, vegetables, meat soup, sweet soup, and dim sum. There was also a good selection of drinks, including hawthorn juice which my baby loved.
Breakfast the next day was a mix of à la carte and buffet, with a Chinese focus. The wontons were delicious, I'm not sure why they weren't on the menu, they tasted very fresh, probably freshly made. The plain congee wasn't great; it felt like old congee that had been re-boiled with added water. The black tea was also a letdown, with tea dregs sticking to the cup walls, which felt a bit cheap.

As for the service, well, it's really hard to rate.
Individual service was excellent. For example, the lady at the Executive Lounge remembered my baby's favorite drink, and when we left, the bellboy helped us load our luggage into the trunk at P parking.
However, when it came to anything requiring communication, things really fell apart:
- For instance, during check-in, I asked for baby slippers and toiletries. The front desk lady said housekeeping would send them right away. But after a long wait, I called again to follow up, and when the service staff finally arrived, there were only toiletries?! I waited a long time again before the baby slippers were finally delivered (sigh).
- Another example: dining at Xiangju Jiangnan Zao on the 2nd floor, I asked to charge it to the room. Even though I had paid a substantial deposit, they claimed it wasn't enough. Only after reconfirming a second time did they say they had made a mistake?! It's like, if you're not embarrassed, then everyone else is.
- And finally, the package included a 200 RMB dining credit. At check-out, I specifically confirmed with the gentleman on the 12th floor to apply it, and he said no problem, the deposit would be refunded shortly. An hour later, they overcharged me by 200 RMB… (facepalm) So frustrating.

This old five-star hotel is still well-maintained, but this time, during the May Day holiday, there were so many guests that even the Executive Lounge was packed. Breakfast, afternoon tea, and dinner were all swamped, which really impacted the stay experience. Also, the food at the Executive Lounge was genuinely subpar, especially the afternoon tea, which has dropped several levels compared to before. The happy hour offerings were also just so-so, with no substantial dishes. We booked a suite this time, and the view was fantastic. I was very pleased with the large fruit platter.

The hotel service, as always, was professional and meticulous. The staff were patient, thoughtful, and enthusiastic. Even before check-in, the hotel departments noticed from the booking that there would be children staying, so they decorated the room in a child-friendly way early on, with all sorts of children's amenities readily available, and even bananas among the welcome fruit, which kids love. Both during check-in and check-out, we encountered Miss Sun Yue. She's an excellent employee who can consider issues from the customer's perspective, quickly come up with solutions, and resolve problems efficiently. Although this stay was very satisfying, there's one detail I hope the hotel management pays attention to. There's a sign at the entrance of the executive lounge clearly stating that guests in inappropriate attire or disposable slippers are not allowed. However, during afternoon tea and breakfast, a few guests who disregarded this rule still entered, which certainly affected other guests and made the sign seem pointless.

After two years, I revisited Beijing for a 4-day, 3-night trip and chose the China World Summit Wing, Beijing, located by the Third Ring Road.

**Environment**: The hotel view is absolutely stunning, situated on the 70th floor directly facing the Zun Tower and the 'Big Trousers' (CCTV Tower). The sunrise 🌅 was especially breathtaking!

We upgraded to a Grand Premier Executive King Room, which was quite spacious, with excellent facilities and a very comfortable bed.

Breakfast was incredibly luxurious, featuring an à la carte menu and attentive service. While I wasn't keen on the traditional Beijing stir-fried liver, everything else was exquisite and delicious. Afternoon tea and happy hour were also very rich and diverse. For a window seat with a view, it's best to go early.

I have two minor suggestions: firstly, the shower water temperature fluctuated quite a bit, especially towards the end of a shower, needing significant adjustments to stay warm; secondly, happy hour felt a bit too much like afternoon tea. It would be perfect if there were more options for hot dishes.

Overall, I'm very satisfied and would consider staying here again on my next visit to Beijing.

This hotel is right in the heart of Shougang Park. Everything within the park is easily accessible on foot, and there are plenty of dining and entertainment options, making it feel like a mini-resort.

Parking is free, but breakfast for children wasn't included.

The hotel's overall design is very cohesive and clearly well-funded. However, the floral arrangements could be improved; there were fake flowers in the revolving door.

The room was a bit compact, but the separate toilet and shower were a definite plus. It was a bit inconvenient that there was no hand soap in the toilet area. Also, there was no laundry bag in the room, which made it difficult to carry wet swimsuits after using the pool, and I couldn't find a sauna in the pool changing rooms.

Breakfast was excellent! The jianbing guozi (savory crepes) and freshly fried dough sticks were delicious, and they had large cups of San Yuan yogurt.

This time, I chose the Shangri-La Shenzhen with my wife, children, and my mother who came from Australia to stay with us, and the overall experience was very satisfying. Many years ago, I frequently stayed at Shangri-La hotels in different countries for work, so I'm very familiar with the brand. I'd always hoped to share this wonderful experience with my family one day, and now that dream has finally come true.

The hotel staff—from the greeters at the entrance, the front desk, lobby security, cleaning team, to the restaurant servers—were all incredibly dedicated, polite, and attentive, making us feel completely at home. The room was clean and comfortable, and the kids had a blast in the pool. It would be even more perfect if they could add a heated pool, as the outdoor weather is still a bit chilly.

The only minor suggestion is that the quality of the restaurant's buffet could be improved. It would be even better if it could reach the five-star standard of Shangri-La buffets in other countries.

Overall, we are very grateful to all the staff at Shangri-La Shenzhen for making this family trip so warm and memorable with their professionalism and passion.

The Futian Shangri-La was an amazing experience! It's located right in the heart of the CBD, so getting around was super convenient. The room was spacious and elegant, and the city view from up high was absolutely stunning. The service was thoughtful and attentive, breakfast was delicious and plentiful, and the facilities were excellent. It's perfect for both business trips and leisure, highly recommend!

This new-generation high-rise hotel is right next to Shenzhen Bay, making it super convenient for a run or a visit to Happy Valley. Its biggest draws are its trendy design, incredible views, and excellent dining. The breakfast buffet is widely recognized as one of Shenzhen's best – the congee, Eggs Benedict, and fresh young coconut are all fantastic. The swimming pool is incredibly comfortable and even has hot spring pools, which is just amazing! Overall, the staff are friendly, professional, and proactive in resolving any issues.

Shangri-La

Columbus

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