Name: Shangri-La Nanshan, Shenzhen
Address: Shenzhen, China
Rating: 9.5

China

Shanghai

Beijing

Shenzhen

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The location is fantastic, just a short walk to Lujiazui Binjiang, offering splendid views of the sunset and the Bund.

The Pujiang Building was built in 1998, and the Zijin Building in 2005. I stayed in the Zijin Building this time, but it felt very old-fashioned. There's no sound system, no smart toilet, and although there are many movies on TV, the color and picture quality are quite poor. The hairdryer is also very old and slow.

I specifically checked out the gyms in both the Pujiang and Zijin buildings. They're similar in size, with very vintage equipment, though there are minor differences. The equipment is packed in tightly, but you can still get a good workout. Some machines, however, have exposed wires.

Breakfast runs from 6 AM to 10:30 AM (till 11 AM on weekends). There are a lot of foreigners, and while the variety is extensive, it wasn't quite to my taste. Replenishing dishes was a bit slow at times.

I feel the price doesn't match the outdated facilities, but the location truly makes up for it. I hope they renovate soon, especially the bedside outlets, hairdryer, and bathroom.

On a business trip, I stayed at this iconic high-rise luxury five-star hotel located at 1218 Yan'an Middle Road, Jing'an District, within the Jing'an Kerry Centre complex. It's situated in the core commercial area of Nanjing West Road and Jing'an Temple, making it easily accessible from Jing'an Temple Station on Metro Lines 2, 7, and 14. Its proximity to Plaza 66 and Réel Department Store also makes it incredibly convenient for shopping and getting around.

The hotel's 508 rooms and suites are located on floors 30 to 59. Each room features panoramic floor-to-ceiling windows, offering stunning views of the gilded pagoda of Jing'an Temple from inside, and a breathtaking cityscape with dazzling lights in the evening. The rooms are equipped with marble bathrooms, branded toiletries, and smart living amenities, ensuring maximum comfort during your stay.

For my May Day holiday trip to Shanghai, I chose to stay at the Shangri-La Qiantan! Compared to the Jing'an Shangri-La, the overall environment, room amenities, and facilities here are much newer and more upscale.

While I did encounter a minor hiccup during check-in, I have to commend the incredibly efficient customer service from Trip.com and the Shangri-La hotel! The issue was resolved perfectly in just five minutes, with meticulous and thoughtful service. Their professionalism truly deserves full marks, and it reinforced my decision to consistently choose Trip.com and trust Shangri-La!

 The hotel's location is absolutely unbeatable. Step right out and you're at Qiantan Taikoo Li, where you'll find a one-stop shop for dining, shopping, and entertainment, including all the popular trendy spots. The surrounding area is also very pleasant! Getting around by taxi is extremely convenient; you rarely have to wait long, so transportation is super easy.

Compared to the old city area of Shanghai, the environment here is much quieter and more comfortable, making it perfect for a vacation stay. The overall reputation, service, and location are all impeccable! Next time I visit Shanghai, Shangri-La Qiantan will still be my top choice, and I wholeheartedly recommend it to everyone!

A perfect experience! The 'first-class cabin' within Hongqiao Airport.

My stay at the Hongqiao Airport Shangri-La was fantastic! The hotel is directly connected to Terminal 2, just a two-minute walk to the departure level, and super convenient for getting to Hongqiao Railway Station. For travelers catching an early flight or on a layover, the location is absolutely ideal.

Despite being an airport hotel, there's absolutely no need to worry about noise. The room was very spacious and elegant, clean and tidy. I heard the windows use four layers of soundproof glass, so it was incredibly quiet at night, allowing me to sleep soundly until I woke up naturally. The most amazing part was the airport view from the floor-to-ceiling windows; you can sit by the window and watch planes take off and land. The view is spectacular and offers a unique sense of calm.

The hardware facilities are high-end and complete. As an all-Horizon Club hotel, both the breakfast and afternoon tea in the executive lounge were rich and delicious.

A special shout-out to Charlene! From check-in to check-out, her service was warm and attentive, not only professional and efficient but also very thoughtful and considerate, making us feel right at home.

Whether for a business trip or a travel layover, this place is the top choice and definitely worth recommending!

As a five-star hotel, it absolutely delivered on luxury and offered an amazing experience.

The location deserves a special mention – it's incredibly convenient for getting anywhere. You can walk to both Metro Line 1 and Line 10, making travel completely effortless. Step out of the hotel, and you're right at a shopping mall with so many shopping and dining options it's hard to choose. All your retail therapy and foodie cravings are easily satisfied.

The room was an even bigger surprise. It was incredibly spacious and bright with excellent natural light. The floor-to-ceiling window, in particular, offered an incredible view. Lying down and enjoying the scenery was pure bliss. The amenities were also complete, and the pillows and mattress were perfectly comfortable. I slept like a baby, straight through till morning, feeling completely refreshed.

Breakfast is also worth highlighting. There was a wide variety of both Chinese and Western options, so many choices that I was able to have a satisfying meal every morning.

The customer service was warm and polite throughout, always thinking of the guests' needs. The service was exceptionally thoughtful, truly deserving of high praise!

I had such a wonderful stay these past few days. I'll definitely choose this place again next time I visit~

The hotel service, as always, was professional and meticulous. The staff were patient, thoughtful, and enthusiastic. Even before check-in, the hotel departments noticed from the booking that there would be children staying, so they decorated the room in a child-friendly way early on, with all sorts of children's amenities readily available, and even bananas among the welcome fruit, which kids love. Both during check-in and check-out, we encountered Miss Sun Yue. She's an excellent employee who can consider issues from the customer's perspective, quickly come up with solutions, and resolve problems efficiently. Although this stay was very satisfying, there's one detail I hope the hotel management pays attention to. There's a sign at the entrance of the executive lounge clearly stating that guests in inappropriate attire or disposable slippers are not allowed. However, during afternoon tea and breakfast, a few guests who disregarded this rule still entered, which certainly affected other guests and made the sign seem pointless.

The Cloud Hotel offers spacious rooms with high ceilings, bright interiors, and elegant decor. Our suite featured a living room, bedroom, and bathroom, with the latter (including the shower and walk-in closet) being almost as large as the bedroom itself, creating a sense of openness. The layout was well-designed, with clear distinctions between areas and excellent wet/dry separation.

Choosing a west-facing room allowed us to overlook the main city, with faint glimpses of the Forbidden City's yellow roofs, Beihai Park's white pagoda, and Ritan Park's green lawns. It was a visual feast to enjoy the sunset and truly relax.

The service was attentive and responsive to all our requests. The location is also excellent, right next to China World Mall, making shopping and dining incredibly convenient.

Let's start with the positives. I've stayed at many Shangri-La hotels in various Chinese cities, and the Shougang Park location definitely has the most distinctive decor. All the facilities are well-maintained, and the rooms feel quite new. It's also just a few minutes' walk from the Yongding River. 

Now for the negatives. During peak holiday periods, their guest handling capacity and service level are somewhat lacking. First, the concierge did call me in advance to ask about my preferences. After I clearly stated I wanted a room with a view of the Gongbei Pavilion and not on a low floor, they promised to try their best to arrange it. The result? I was given a 'chimney room' on the 3rd floor. When checking in, I reluctantly accepted the front desk agent's explanation that there was only one room with a good view on each floor and they couldn't arrange it for me. However, I couldn't accept the claim that all higher-floor rooms were fully occupied and I could only stay on the 3rd floor (out of 8 floors total). Even if it was the 3rd floor, it was a connecting room, so I firmly requested a room change. They quickly moved me to the same room type on the 4th floor. So I have to ask, why did they say there were no rooms on higher floors in the first place? What was the point of calling me beforehand if they couldn't meet such a basic request? I suggest they don't waste time with those calls if they can't deliver.

Secondly, there were no obvious signs or staff guiding guests, which is extremely unhelpful for first-time visitors. The hotel layout is complex, with many twists and turns. It took a long time to find the concierge, front desk, and restaurant.

Finally, when checking out, I asked the front desk if I could have a few bottles of mineral water, and the agent surprisingly said no. This is unacceptable for a five-star hotel. While the rooms have direct drinking water, shouldn't they consider guests who prefer not to drink it?

In summary, I probably won't stay here again. If you absolutely have to come, I recommend visiting during the off-season.

The service throughout my stay was thoughtful and thorough, truly living up to a five-star standard. The front desk efficiently handled my check-in with politeness, and the concierge proactively offered to help with my luggage. Room service was prompt and meticulous. The turndown service even included a special bookmark, which really showed attention to detail. The staff were responsive and enthusiastic, making me feel very welcome. As a hotel that's been open for over thirty years, the facilities do show their age a bit. The bathroom design felt dated, and some room types didn't have a separate shower and bath, meaning I had to shower in the tub, which wasn't the most efficient use of space. The soundproofing was decent; I occasionally heard minor noises from the hallway, but it didn't disrupt my rest overall.

The service was excellent, including the concierge, cleaning staff, and the check-in desk. The location is super convenient, with Coco Park and Link City within walking distance. The room was comfortable, clean, spacious, and bright. A very pleasant hotel overall.

The Shangri-La Shenzhen Nanshan is absolutely the most delightful 'cloud hotel' I've stayed in recently! It truly lives up to its reputation as a flagship masterpiece designed by CCD, bringing Lingnan gardens into the sky at 290 meters. The seamless blend of oriental elegance and modern luxury completely redefined my perception of Shangri-La.

My stay was upgraded to a suite on the 74th floor. The spacious 86-square-meter-plus room offered breathtaking 270-degree panoramic views from its floor-to-ceiling windows! In the daytime, the Shenzhen Bay sparkled; in the evening, an orange sunset painted the sea, and at night, I could even see the lights of Window of the World – every moment felt like a painting. The aqua-green tones, complemented by Lingnan screens and a birdcage-themed mini-bar, showed incredible attention to detail. Amenities like a Dyson hairdryer, L'Occitane toiletries, and a smart toilet were all provided. The bathtub, directly facing the floor-to-ceiling window, offered an incredibly blissful experience of soaking while admiring the city lights.

The 'Collection 66' restaurant on the 66th floor felt like a secret garden in the sky. For breakfast, the freshly made rice noodle rolls and congee were incredibly authentic, alongside fresh juices and young coconuts – a wide variety of delicious options. The high-altitude, heated infinity pool on the 77th floor was incredibly dreamy; with its 'Moon Rising from the Sea' art installation, swimming while looking down at the city lights was incredibly therapeutic.

The service maintained Shangri-La's usual attentiveness. Concierge proactively helped with luggage, the turndown service was thoughtful and warm, and the member benefits were generous – a significant room upgrade and complimentary mini-bar. The location is super convenient, within walking distance of the subway station and seamlessly connected to a shopping center. It's perfect for both business and leisure, and it has definitely been added to my must-stay list for Shenzhen!

Shangri-La

Columbus

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