Name: Shangri-La Nanshan, Shenzhen
Address: Shenzhen, China
Rating: 9.5

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The hotel's location is excellent, making it very convenient for getting around. My room was upgraded, and the facilities are comprehensive, making it perfect for business trips. The welcome fruit was especially good, with a rich variety – 5 or 6 different kinds, I forgot to take a picture. It might be fruit season in autumn, they put a lot of thought into it. I also want to thank Ella at the front desk; her work was meticulous, and her service was professional, which left a great impression.

I came to Shanghai for a weekend getaway. I originally booked a Deluxe Twin Room, but the front desk offered to upgrade me to a Club Suite since I was only staying one night, which was a pleasant surprise for my trip.

The room decor was high-quality, with a warm and comfortable color scheme. The corner sofa in the suite's living room felt just like home. Staying on the 47th floor, the view was unobstructed; Jing'an Temple's golden roof was right below, and I could even see the Suzhou IFS.

Kerry Centre, with my favorite RRL, was right downstairs. For breakfast, I went to the Club Lounge restaurant on the 55th floor. It wasn't crowded, and they offered a buffet with à la carte options – delicious!

Shanghai | Shangri-La Qiantan — got a complimentary upgrade and it was amazing 🏨

Checked into Shangri-La Qiantan in Shanghai, and they surprised me with a complimentary room upgrade. Such a nice touch!

The room was everything 👇
🛏️ Huge room, huge bed — so comfortable
📺 Two TVs — one in the living room, one in the bedroom
🚿 Two separate showers — no waiting, no fighting
🛋️ Full living room, plus a big fridge and a dining table, which made everything so convenient
👨👩👧👦 This room is honestly perfect for a family with kids — so much space to spread out

Breakfast was delicious, with a great selection and beautifully presented dishes 🍳
What really stood out — all the staff members speak English and were incredibly helpful throughout my stay.

The swimming pool is spotlessly clean 🧜♀️ and there's a jacuzzi, sauna, and steam room. After a swim, soaking in the jacuzzi was pure bliss.

I had a truly great stay and would absolutely recommend this hotel to my friends. Shangri-La Qiantan, I'll be back ✨

The ultimate hotel at Hongqiao Airport, and it truly lives up to its reputation. My son really wanted to see planes up close. We'd previously stayed in a runway view room at the Marriott, which was great. This time, we booked the Shangri-La Executive Airport View Suite. It's an approximately 88-square-meter, linear layout with floor-to-ceiling windows directly facing the runway. You get an unobstructed view of planes taking off and landing – wings soaring through clouds during the day, and golden-edged sunsets in the evening. It's truly a sight you never get tired of.

The most pleasant surprise was the soundproofing – the hotel uses four layers of soundproof glass. Lying in bed, you can't hear any plane noise at all, and I slept unexpectedly soundly.

The suite comes fully equipped:

🛏️ Master bedroom + separate living room. The bedding is noticeably superior to standard rooms.
🍳 Washing machine, microwave, and induction cooktop are all provided, perfect for longer stays.
🚿 Master bathroom + guest bathroom with double showers, Hansgrohe showerheads + Dyson hairdryer.
☕ Capsule coffee machine + direct drinking water dispenser + complimentary minibar.
📺 65-inch TV + JBL audio + smart room controls.

As the world's first all-Horizon Club hotel, all rooms include executive lounge privileges. The Horizon Club Lounge on the 12th floor is the heart of it all:

Breakfast: Lanxi beef noodles, freshly wrapped wontons, Donghe roubing (meat pastry), Youbu soy milk – authentic Jiangnan flavors.
Afternoon Tea: Starts at 2:30 PM, perfect for watching planes by the window and relaxing.
Happy Hour: Starts at 5:30 PM, with fried rice, BBQ meats, and special cocktails. If you don't have high culinary demands, it can easily serve as dinner.

And the location is a true game-changer – direct access to the departure level of T2. If you have an early morning flight, you're practically there upon arrival. Just a two-minute walk with your luggage to check-in. They also provide a quick security check pass for the dedicated Channel 5 at T2 domestic departures.

💡 Minor drawbacks: The hot water pressure was a bit low, and there weren't many Western options at breakfast. But these are minor issues; it's hands down the best choice for a layover in Hongqiao or catching an early morning flight.

We stayed for four nights with our child, and the facilities and service were excellent, truly five-star standard. The only thing missing was robot delivery service for meals, but picking up from the express locker at the door wasn't inconvenient at all, quite handy actually. The location is superb, right at Guomao, and with Metro Lines 1 and 11 nearby, it's incredibly convenient to get to the Forbidden City, National Museum, and Universal Studios. There are also tons of shopping and dining options all around.

To surprise my little one, I specifically booked the Rubber Duck-themed room. On arrival, I decided to pay extra to upgrade to the Horizon Club, which offered a more spacious room and a fantastic view – this upgrade was definitely worth it! After the staff finished setting everything up, we were completely charmed by all the adorable themed elements throughout the room.

I have to give a special shout-out to Alice at the front desk. Not only was she professional, but she was also incredibly warm and friendly, just like an old friend. After checking us in, she personally escorted us to our room, interacting sweetly with my child along the way. Later, we received a lovely macaron gift in our room, and this sweet gesture instantly won us over.

The dining options at the Horizon Club were also excellent, with a rich variety of delicious dishes. The best part is that all drinks and fruits were included, which was both convenient and great value. From the facilities to the service, every detail showed great care, and both adults and children were absolutely delighted. Next time I'm in Beijing, the Shangri-La will definitely be my top choice. Full marks, highly recommended!

My only minor complaint was with the concierge at the ground floor entrance; they weren't very proactive in welcoming guests, and I wasn't informed that a key card was needed to access the 64th floor.

Everything else was fantastic. Check-in was very quick, I received a complimentary room upgrade, and they even helped me arrange a room with a large sofa.

The customer service staff were all very enthusiastic.

The bartender on the 80th floor made some beautiful cocktails.

The staff at the breakfast restaurant were excellent, and the food was delicious 👌🏻

My only suggestion would be to consider adding some activities for children near the gym, as the existing equipment isn't suitable for them.

I've stayed at various hotels in Beijing, but since having a child, I prioritize kid-friendly facilities. This one is by far the best I've found for little ones. The front desk staff were incredibly friendly and accommodating; my son just had to look at them and they'd smile. We chose the Treehouse themed room, which was more than spacious enough for four adults. It had its own private courtyard, a slide for the kids, and a swing and sofa for the adults to relax on. The restaurant on the first floor was also fantastic, with great food and warm, enthusiastic service. The Naibao Playland was very clean, and they even engaged the kids with games. We're definitely coming back for the National Day holiday!

The location is super convenient, but the facilities are quite old. Plus, with the construction of the large bridge/overpass, they work overtime late into the night, which can be noisy. Being close to the train station, when traffic jams, people honk their horns intentionally until very late, which is pretty loud. The pool, while not exceptional, is decent. However, an annual pass is a bit too expensive.

I chose this hotel because I was going to Hong Kong 🇭🇰, and it was so convenient! It's just a 100-meter walk to Futian Railway Station, and the subway is also easily accessible. My child really wanted to take the subway, so we went to Hong Kong. The two round trips were really unpleasant. This place is part of China, yet you have to put up with the attitudes of the people there; they look so impatient, as if we mainlanders owe them something. Without our mainland fish, how would your economy grow? I'll never go there again. Shenzhen is much better, with great food and a relaxed atmosphere. The hotel was good too 👍. Seeing Hong Kong people coming to Shenzhen to spend money, it makes you realize how much more affordable the mainland is. A bowl of noodles in Hong Kong costs over a hundred, and everything is expensive. I'll definitely come back to Shenzhen for food, drinks, and fun. Happy! There were no crowds at Disneyland during the summer vacation 🤗, and there will be fewer and fewer people in the future. Welcome to Shanghai Disneyland, where you don't have to deal with anyone's bad attitude; just let loose and have fun!

On a business trip to Shenzhen, I specifically chose the Shangri-La Shenzhen Nanshan this time. After experiencing it firsthand, I was truly impressed by their meticulous service.

Even before arrival, their thoughtfulness was evident – the hotel contacted me a day in advance to inquire about my needs and responsibly explained the differences between room types. The moment I stepped into the hotel, the concierge proactively opened the door and helped with my luggage. The high-ceiling lobby, blending Lingnan and Nanyang styles, offered stunning photo opportunities at every turn. 

The front desk service was particularly remarkable. The staff were professional yet gentle, handling check-in with impressive efficiency, and thoroughly explaining all facilities and welcome amenities. My suite also included a late check-out, and the front desk staff, Nancy, Julie, and Allen, were all incredibly thoughtful.

Hardware-wise, it was equally stunning. My panoramic bay view room featured 180° floor-to-ceiling windows, directly facing the Spring Bamboo building. Watching the clouds drift by during the day and admiring the city lights at night, the view was absolutely superb. The 77th-floor high-altitude heated pool is one of Shenzhen's highest, offering a fantastic experience of swimming while overlooking Shenzhen Bay. The hotel's direct access to the subway and multiple main roads makes transportation incredibly convenient.

The Shangri-La's 'hospitality from the heart' philosophy is perfectly embodied at the Nanshan Shangri-La. Efficient, gentle, and thoughtful – with such service and facilities, I will definitely choose to stay here again on my next visit to Shenzhen.

Shangri-La

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