Name: Shangri-La Nanshan, Shenzhen
Address: Shenzhen, China
Rating: 9.5

China

Shanghai

Beijing

Shenzhen

Hangzhou

Hong Kong

Malaysia

Kuala Lumpur

We booked this eco-friendly hotel for 3 nights. The hotel is very conveniently located: there's a metro station nearby, as well as two shopping centres. The hotel is large, but there was quiet and peaceful.
The view from the window was beautiful, even despite the typhoon that was hitting Shanghai these days (our room was on the 12th floor. We chose the hotel because of its location and good breakfasts. The breakfasts were really very delicious and tasty.
There was both Chinese and European food. A wide selection of fruits: watermelons, melons, apricots, mangoes, bananas, dragon fruit. There were many different pastries, several types of yogurts, even matcha yogurt.
Also, at the exit from the restaurant, there was a Candy Bar with chewy marmalade: you can put the marmalade in a small bag.
The room had everything, including a capsule coffee machine, an ironing board, and an iron, which is very convenient. l'd especially like to mention the eco-friendly slippers, which really stand out from the slippers in other hotels: they're very comfortable. The staff was polite and quickly resolved any issues that arise.

The hotel is located in the heart of Nanjing West Road, making it incredibly convenient for getting around and shopping. We opted for a stay in the Deluxe Club, and the executive lounge breakfast experience was outstanding, with daily menu updates, a wide variety of choices, and consistent quality. The hotel's dome-shaped pool boasts excellent natural lighting, a bright and clean environment, and well-maintained water quality, making a leisurely swim truly enjoyable. The entire staff was prompt and attentive with their service, maintaining the high standards expected of a luxury brand hotel. Being adjacent to Kerry Centre, all dining and shopping needs are met in one place, making it perfect for both city getaways and business trips. Overall, the experience is highly recommended.

The location of Pudong Shangri-La is excellent, right next to the Oriental Sports Center and directly opposite Qiantan Taikoo Li. It's also a very popular hotel, with many guests checking in. On July 25th, before 2 PM, there was already a queue at the front desk. The check-in staff seemed very unprofessional; they were slow, and even engaged in lengthy conversations with guests, which made things even slower. They claimed there weren't enough housekeepers and that we'd have to wait an hour for our room key, suggesting we go explore outside while we waited. This was on a day when it was 40 degrees Celsius outside! So we just had to wait, with no water offered and no updates on our room status. When we inquired at the front desk at 3:30 PM, they were still unhelpful. It wasn't until I got visibly upset that a manager came out, provided our room key, and offered complimentary breakfast as compensation. Objectively, the room service, restaurant service, room amenities, and dining were all excellent, meeting Shangri-La's usual standards. The prompt compensation was also well-handled and appreciated. However, the check-in staff at the front desk clearly lacked professionalism and communication skills, and the entire front desk area felt quite chaotic. I hope they can improve this aspect. For privacy reasons, I won't share photos of the staff members at the time, but it was genuinely one of the worst check-in experiences I've had in all my years of staying in hotels.

Ambiance: The Shangri-La's aesthetic is truly on point. From the lobby to the Horizon Club, everything is beautiful, and the room details exude quality. Make sure to experience it while the new hotel is still in its 'prime tasting period.' The family room offers an excellent view, where you can clearly watch planes taking off and landing – perfect for keeping little ones entertained right from the room.

Service: During our May Day stay, there were craft activities, and the staff were very attentive in guiding us. I hope there will be more parent-child activities in the future, especially some airplane-themed ones.

Xiang Ju Jiangnan Zao dinner for two adults and one child (lobby only): The braised pork left the deepest impression, and the sesame pudding was also delicious.

Staying at the China World Hotel again, it still feels familiar and welcoming, like coming home – extremely comfortable. The room is clean and bright, facing the Third Ring Road, and watching the scenery outside the window really lifts my spirits. The gym and swimming facilities are excellent, quiet, and well-maintained. The executive lounge staff are friendly and appropriate, and the food is abundant and delicious. I've already booked a room for next weekend, making China World a cool haven this hot summer.

Service: Housekeeping and breakfast service were excellent, definitely up to star-hotel standards. However, I found it strange that they served hot water in the restaurant during dinner on a very hot day; shouldn't it be iced water?
Environment: It's too old, honestly nothing much to mention.
Facilities: The facilities are too old. Even on the lowest setting, the air conditioning was very noisy at night. The hardware is outdated, no smart toilets, and even the toilet seats lack soft-close mechanisms. Shouldn't star hotels use a percentage of their profits for regular renovations? I don't understand, it's a 'Chinese characteristic' I guess. The room I got was next to another connecting room, luckily it seemed unoccupied, otherwise, I imagine the soundproofing would be poor.
Hygiene: Despite its age, the bathroom was relatively clean.

Having stayed at many five-star hotels in Beijing, this one currently reigns supreme. First off, the views are unbeatable; you get a panoramic sweep of iconic skyscrapers like the CCTV Headquarters and Fortune Plaza. The night lights are spectacular, truly embodying the city's vibrant spirit. On the day I checked in, there was a minor issue that was quickly resolved by upgrading my room. The 64th-floor lounge offers 24-hour free-flow drinks. While the variety isn't extensive, it generally meets most executive lounge expectations. The coffee, however, is quite good. The happy hour on the 80th floor had decent pastries. Hot dishes were replenished quickly, and the service was excellent. The breakfast buffet is absolutely top-notch, combining à la carte and buffet options. The à la carte seafood millet porridge, with generous portions of scallops, sea cucumber, and shrimp, was incredibly comforting – I had two bowls. The egg tarts, fresh from the oven, were also outstanding; flaky crust, not too sweet, simply delicious. I recommend going before 9:30 AM for breakfast to snag a window seat and enjoy it at leisure. The room had many thoughtful details. For instance, the Nespresso machine already had water in it, and the instructions were incredibly simple – just pop in a capsule. In most hotels of the same caliber, I'd usually have to add water and plug it in myself. The large bathtub came with a headrest, and bath towels were conveniently placed within reach above. Even under the sink, there was an anti-slip towel mat, making every corner of the room feel meticulously arranged for comfort. The pool on the 78th floor is open until 11 PM. There are also two steam rooms and a massage pool, perfect for relaxing. I'm already planning to try a room with a view next time.

This hotel is absolutely fantastic! The lobby is designed like a beautiful garden, complete with fish and birds, and there's even a children's playground out back. The dining tables are nestled among plants, creating a tranquil yet inviting atmosphere. They even have handmade pizza! Upon check-in, we received complimentary coffee, and the latte was delicious. The staff are incredibly professional and attentive. When my period unexpectedly started, a staff member quickly brought me sanitary pads. The king-size bed in our room was enormous, and there's a direct drinking water tap. The breakfast spread is abundant and especially great for kids, with a dedicated children's food station. There's a good selection of Western-style breakfast options.

Second time visiting with my family — the location is excellent, just a short walk from Luo Wu Port and close to the Shangri-La Hotel. The reception staff at check-in were very nice, helpful, and spoke good English, which made the process smooth. The beds were clean and comfortable, ensuring a restful stay. My only suggestion would be to add more variety to the breakfast buffet, but overall, the experience was excellent.

I chose this hotel because I was going to Hong Kong 🇭🇰, and it was so convenient! It's just a 100-meter walk to Futian Railway Station, and the subway is also easily accessible. My child really wanted to take the subway, so we went to Hong Kong. The two round trips were really unpleasant. This place is part of China, yet you have to put up with the attitudes of the people there; they look so impatient, as if we mainlanders owe them something. Without our mainland fish, how would your economy grow? I'll never go there again. Shenzhen is much better, with great food and a relaxed atmosphere. The hotel was good too 👍. Seeing Hong Kong people coming to Shenzhen to spend money, it makes you realize how much more affordable the mainland is. A bowl of noodles in Hong Kong costs over a hundred, and everything is expensive. I'll definitely come back to Shenzhen for food, drinks, and fun. Happy! There were no crowds at Disneyland during the summer vacation 🤗, and there will be fewer and fewer people in the future. Welcome to Shanghai Disneyland, where you don't have to deal with anyone's bad attitude; just let loose and have fun!

Really loved the pool and the views from the 77th floor! The only downside was our room faced a tall building that blocked the view, and there was a blinking light from that building that shone into our room 🥴🥴. I wanted to let my child look at the night view, but that blinking light was just so annoying 😅!

The service was excellent though, from the front desk to the gym staff and room service!

The breakfast view was nice! But!! The variety was so limited, which was truly disappointing!! For a hotel of this caliber, the breakfast felt a bit underwhelming, especially since breakfast is such an important part of the experience 😂. Whenever we stay at a hotel with our kids, they love having a buffet breakfast, especially with a high-floor view. Compared to this, the breakfast at Raffles is much better!

Shangri-La

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