Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Feb 26, 2025
Guest User
The service is very good, very clean and tidy, the doorman is very enthusiastic, and greets you every time you go in and out~ The room is clean and the bathroom is large, the location is good, and the pasta in the restaurant opposite is delicious. The rooftop terrace is beautiful, but you can only go up from one elevator. The other elevator goes to the suite on the 6th floor~ I didn't meet other people on the terrace, it was quiet and comfortable
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Price per night from:£417
Posted on Jan 13, 2025
Marcos 305
Villa Tortorelli is a charming mix between a bed-and-breakfast and a hotel. My experience here was mostly positive, and while there were a few minor issues, I could tell that the staff genuinely does their best to run the villa as smoothly as possible.
Check-in & First Impressions
The first thing to note is that the villa is designed to work with automated check-in processes, which is great for most travelers. However, it could be better explained to future guests to avoid any confusion. Not everyone will have a working phone or data plan when they arrive in Italy, and it’s important for the villa to have a backup plan in case guests are unable to connect.
One simple suggestion would be to provide Wi-Fi access at the entrance of the villa and share the network name and password with guests before their arrival. This would make it easier for everyone to access the automated system without any issues.
Room & Comfort
I stayed in the Deluxe Suite, located on the first floor of a three-story villa, right next to the breakfast room. At first, I was concerned about noise, but the thick, heavy door completely blocked any sounds from the breakfast area. I never heard a thing in the morning.
The room has blackout curtains that provide great privacy and darkness, which I really appreciated. The bathroom was newly renovated with luxury finishes, including stone walls that give it a high-end feel. The room was clean, and the daily housekeeping service kept everything spotless, with fresh towels replaced daily.
One of the standout features of Villa Tortorelli is Karen, the person in charge of breakfast service and housekeeping. She is incredibly attentive and hardworking. She ensures that guests are well taken care of, and the breakfast is always well-prepared and served hot. Honestly, if they lose Karen, the villa would lose two stars in reviews. She is one of their greatest assets.
Breakfast Experience
The breakfast service was excellent. The food is prepared fresh every morning, and Karen makes sure there is always a variety of hot and cold options available. The breakfast room is cozy and inviting, with plenty of choices to start your day off right.
The Villa’s Atmosphere & Location
The villa is peaceful and surrounded by greenery, making it a relaxing place to stay. It’s also within walking distance of all the major tourist attractions in Florence, which makes it very convenient for exploring the city.
One Minor Issue
The only negative point during my stay was that the room felt quite cold when I first arrived. However, I reached out to the WhatsApp help service, and the heating system was adjusted quickly. Within a short time, the room felt much warmer and more comfortable.
Final Thoughts
Overall, Villa Tortorelli is a great option for those looking for a peaceful, well-located stay in Florence. The automated check-in system could use some improvement to avoid any potential issues for guests without a data plan, but aside from that, the rooms are clean and comfortable, the breakfast is excellent, and the staff is very attentive.
Would I stay here again? Yes, especially for Karen’s service and the peaceful villa atmosphere!
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Price per night from:£147
Posted on Jun 20, 2026
Anonymous UserIt was a really nice stay, the staffs were friendly too. I forgot who greeted me during the night check-in time, but he sure gave me so many recommendations during my stay in Florence, and I am truly grateful for that. He deserves a five star service ✨️✨️✨️✨️✨️
Room was okay, clean, spacious for myself (even for two).
The cons: My room was not cleaned even though I had put the ”please make up room” sign. I went out, and when I returned to my room, the sign had been changed to ”do not disturb”, I didn't know who did that, but my room was not cleaned that's for sure. The guests who stayed beside my room were VERY NOISY even at night when people were sleeping. I could even here all the things they said inside their room.
Overall, quite a good stay in Florence 😊👍🏻
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Price per night from:£166
Posted on Mar 4, 2026|Double or Twin Room
Guest UserThe environment is great, and the food is good. The overall experience far exceeded my expectations. The hotel's environment is truly impeccable. Walking into the lobby, you can immediately feel the clean and refreshing air. The greenery is exquisitely arranged, making you feel relaxed and at ease the moment you arrive. The soundproofing in the rooms is excellent, and the views outside the window are beautiful. It's exceptionally quiet both day and night, ensuring a perfect night's rest.
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Price per night from:£149
Posted on Feb 24, 2026|Bed in 6-Bed Dormitory Room (Mixed Gender)
alinatravellingI traveled as a solo female traveler, and unfortunately, only one out of three nights was peaceful. I want to warn others about several management and safety issues I encountered here.
On Trip.com, only mixed dorms were available.The platform lists two types of 6-bed dorms: one explicitly labeled 'Mixed Gender' (which I booked) and another generic '6-Bed Dormitory Room' without any gender indication. Since there was no 'Female-only' option, I assumed these were essentially the same thing. I ended up alone in a room with three men, which felt quite unsafe and intimidating. My sleep was constantly interrupted by loud neighbors and the person in the bunk below me shaking the bed all night
When I requested a move to a female dorm or a more balanced mixed room the next morning, the staff was unhelpful. They claimed they couldn't move me because I hadn't booked through their website, even though female beds were available!! They initially demanded I pay the full price again for the next two nights.
After contacting Trip.com support, the hostel still refused to cooperate. Eventually, a more reasonable receptionist helped resolve the issue peacefully.
On my last night, a large group of school students arrived. They were incredibly loud, and it took over an hour after ”quiet hours” began for teachers and staff to finally calm them down. Be aware of this.
Cleanliness: Rooms are relatively clean.
Self-Service: You must make your own bed, which is very difficult if you are assigned a top bunk.
Extra Costs: Towels are not included and cost 1.9€.
Payment: They are strictly card-only.
Pros: There is free hot water at reception, a luggage room, and the location is conveniently close to the Campo di Marte station.
If you are a solo female traveler, be aware that management might prioritize profit over your safety and comfort :)
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Price per night from:£14
Posted on Mar 16, 2026|Smart Room
Guest UserThe hotel's location is excellent, right across from the train station. Right after I booked, the price dropped, and after I contacted Trip.com, customer service immediately refunded the difference. When we checked our luggage, the front desk tried to upsell us to a larger room for 30 Euros, but we didn't have much luggage so we declined. The room was indeed small, mainly the bathroom door was hard to open without bumping into things; it should really be a sliding door. All visible areas were quite clean, but there was a lot of dust on the cups and tabletop. A kettle and tea bags were provided, but no free water. The kettle also had a lot of limescale, so I didn't dare use it. Breakfast was quite simple. Overall, it's good value for money.
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Price per night from:£155
Posted on Jun 20, 2026
Guest UserClean hotel, great location
Stayed for a week. Had a single room, small, but clean and efficient. On 2nd floor, backside of building, great view of orange roofs, the back steeple of San Marco church, the dome of the Duomo, and the tower at Piazza Signoria. Very quiet, there is a botanical garden across the street in back, so you can hear birds chirping. Went up to the top terrace a couple of times in the early evening, very nice, But would be too hot in daytime in the sun. Decor was “funky”: paintings looked straight out of a kindergarten classroom, and a chandelier made of plastic soda bottle parts- but fine! Bathroom looked as if it was renovated in the past year, very clean; great water pressure in shower. Air conditioner worked well. Staff were friendly and available 24/7 - great if you arrive after 10pm. Housekeeping came everyday, emptied wastebaskets, tidied the bedsheets and changed towels while I was out. I didn’t have breakfast there so can’t comment on it.
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Price per night from:£100
Posted on Aug 7, 2024
Guest User
Excellent location, excellent treatment and service by all the staff, especially by the receptionist who is there in the mornings and who knows how to speak Spanish. Their kindness and attention: exceptional, the fact that it has a swimming pool, even if it is small, to take a dip especially in summer, with the heat that it is, is an important point to take into account, and although I have read that they do not warn that it does not have an elevator and that in many cases, like us, they send you to the second floor with many steps, it is true, but they also take your suitcases up and down.
Without a doubt, I will stay at this hotel again on my next trip to Florence.
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Price per night from:£135
Posted on Jul 30, 2024|Classsic Queen Room - Accessible
Guest UserThe hotel design is very traditional and beautiful. Room is very clean and very comfortable with design ! Breakfast was superb in terms of Europe standard. Staffs are super friendly and helpful during the stay and we hope we will stay at this hotel soon.
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Price per night from:£305
Posted on Sep 8, 2022
Guest User
The most beautiful, quiet peaceful place, breakfast buffet was great, the views are breathtaking, staff goes over and beyond, thank you Andrea, other guest friendly, everyone happy. Loved it want to return for a longer stay. Pool nice also
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Price per night from:£64