Guest User
November 3, 2023
Just returned from the halfway house today and was disappointed with the service. I was also disappointed with the food as I had heard good things and was looking forward to try new items from the new menu. Ordered 1x chicken burger with cheese and 1 beef burger with cheese. Chicken burger was overcooked/dry and without the cheese that was ordered. Beef burger was also overcooked and dry. Staff did not attend back to the table to check if everything was okay with the food or wasn't asked by staff at the end when paying the bill. When reviewing the bill I could see that I was charged for the cheese that never came with the chicken burger but also for bacon which I never requested. When I informed the staff, I received no apology for the errors made on the bill, I was very friendly about the situation as I'm aware mistakes are made but the customer service towards the end made me feel that I would not like to return nor recommend anyone to eat at the halfway house. Positives were that the chips were good! Unfortunately on this occasion, this has not been a pleasant experience.