Guest User
December 18, 2023
My stay at WS Resorts & Spa in Goa was nothing short of a nigh**are. The staff at this hotel displayed a shocking level of irresponsibility and arrogance. The rooms were not cleaned properly, and basic amenities like bath towels, floor mats, and extra beds were not provided, despite repeated requests over a two-day period. The ***agement's inability to address such fundamental issues speaks volumes about their lack of commi**ent to guest satisfaction. To make matters worse, the rooms lacked even the most basic provisions, such as water bottles. The swimming pool, touted as a feature, was not only small but also far from clean, rendering it practically unusable. Adding insult to injury, the hotel charged extra amounts when settling the bill with a credit card, a deceptive practice that left a bitter taste in my mouth. My experience at WS Resorts & Spa was the epitome of a hospitality disaster, and I strongly discourage anyone from subjecting themselves to such an ordeal.