Guest User
August 15, 2023
Rooms are not what are in the pictures! My *********** stated that the rooms can accommodated 5 adults + 1 child ! I agreed on the extra charge of Php 800 / pax, but when I asked for shower curtains to place around the rod, the staff no we do not have/we do not provide! When I asked extra pillows, the staff pointed to the pillows stocked on the corner, those pillows that you sit on/chair pillows in my opinion ! Hello!!!!. The bookings were under my name so telling me that the IDs given were not enough is IRRELEVANT! YES WE GOT OUT IN 2 MINUTES AFTER STAYING IN THE LOWER ROOM THAT IS TOO HOT AS THE AC ISN'T ABLE TO WORK PROPERLY, THE TOILET/SHOWER THAT HAS NO CURTAIN. THE UPPER APAR**ENT THAT HAS EN ENGINE SOUND WALL FAN. AGAIN, ANOTHER SHOWER UP WITH NO SHOWER CURTAIN. MR. OWNER, YOUR WIFE WAS ALMOST WANTED TO KICK ME OUT BUT I HAD NO OTHER BOOKING THAT MINUTE WE ARRIVED SO I EXPLAINED IT IS OK AS LONG YOU MAKE THAT 2 MATTRESSES YOU STOCKED ON TOP OF THE BED. WHEN WE LEFT THE PROPERTY, YOU JUST WALKED BY AND SAYING "I CANNOT HELP YOU. I AM SPEECHLESS".. THERE WERE YOUR EXACT WORDS. SO I JUST REPLIED, YOU CAN HAVE MY MONEY BUT I CANNOT ROT MY FAMILY/COMPANY IN YOUR RESORT WHERE NOTHING TO DO AND THINGS NOT WORKING PROPERLY.. NO ! THE ROOMS WERE NOT PROPERLY MADE. YOUR WIFE EVEN SCOLDED THE STAFF AND THEY WERE SMIRKING AT EACH OTHER. SORRY, I KNOW HOW HOSPITALITY WORKS AS MY JOB IS DEALING WITH HOTELS AROUND THE GLOBE. THE WAY YOUR WIFE/STAFF MET US WAS EMBARRASSING FOR ME TO SAY THE LEAST AND THE ONLY THING I CAN DO IS AGREE WITH THE EXTRA COST..! CHECK MY *********** HOTEL DETAILS ABOUT YOUR PROPERTY ON HOW MANY THAT "APAR**ENT" CAN ACCOMMODATE. I SHOWED TO YOUR WIFE THAT WAS WHY SHE AGREED TO MAKE THE BED ! OK? AGAIN, YOUR RESORT SHOULD BE AVOIDED BY FAMILIES. YOUR RESORT IS AN OK "BACKPACKERS DEN"..