Guest User
February 9, 2023
It has been 4 weeks since my stay at this Hotel. The first reason for my dissatisfaction is that they charged me €42 (800 Mexican pesos) for leaving my backpack for a few hours at reception after check out, a deposit that would be returned after my luggage collection, something that after 4 weeks I have not returned despite complaining to them. They claim to have problems making an international return. Where has this been seen? Where has it been seen that they charge you such an amount in deposit for leaving suitcases? And after my trip I have to continue claiming? It's sad and I'm going to file a complaint. The stay: first they gave us a room where only one light worked, the air conditioning made noise as if there was a truck inside, it was impossible to put it to sleep, then we had no water, a trickle of cold water came out of both the sink and the shower. We arrived so tired that we asked for change in the morning, after also telling us at the pool a girl that the same thing happened to her family and they complained "very loud, huh."
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