Hotel Austria

(I have no idea what Austria has to do with Andorra!) This is a budget hotel. Its ok. We were here for a few days skiing and it was fine. We had no major problems. It was a good price, which whilst the world cup races were on, we weren't going to get better than. I would stay here again if the circumstances were the same. We were very late arriving (due to a cancelled flight), but when we telephoned, they told us that - no problem - its a 24 hour reception. That was great to hear, and when we did arrive at 01:30, it was nice to walk straight into an open reception and have no problems. The room was ok. No luxury but a clean and comfortable room. It was very warm, and had a great view right out across to the ski area. The room could be improved with a kettle to make a coffee, and a fridge. Those are little luxuries that wouldn't cost much. Breakfast was fine. Buffet with the usual choice. Not the widest choice ever but for a day's skiing it was quite ok. We ate there in the evening one night - for a cost of €22 per person it was an unlimited buffet. Pretty much the cheapest meal of the whole time. Quality was as good as you get in a buffet. The hotel does have some larger groups (like - school coaches) and the restaurant can get pretty busy all of a sudden. Get into breakfast early - they open 07:30 on the dot. The bar is ok - a shame though that they only open at 17:00. Before that - during the day - there's no catering at all. The bar-snacks are very generous sizes. There is no parking specific to the hotel. There is quite a lot of 'blue-line' parking outside on the road, which you have to pay for. Its not expensive (works out at €1.20 per hour, from 0900-1300 and then 1500-2000). You can pay online via a very incomprehensible website (in Catalan with no language choice) which doesn't remember details so you have to do it new every time. Get the hotel reception to show you want to do. That's nothing to do with the hotel of course - but if you come with a car then you'll have to do it every day. To me, not having any hotel parking is a bit poor. The location is a bit out of things. Its about 2 miles up the hill from Soldeu and 4 miles from El Tarter. These are where the ski areas and restaurants are. If you have a car its no problem, but you'd be a bit stuck otherwise. You can also drive to the Grau Roig ski area - probably the closest to the hotel, although for different reasons I always went to El Tarter. There's a supermarket just next to the hotel but not much else there, so if you have someone who doesn't ski and is stuck in the hotel during the day, then its a bit boring there. In our case - hopefully not representative - the cleaning staff ignored the 'do not disturb' sign on the door and just came in to make up the room. Otherwise I'd say the staff were fine - the various people on reception, the bartender, and the staff in the restaurant, were all friendly and helpful. So yes - noting the location, and the parking, I would sta

Just wanted to share that we have just experienced a lovely, stress free ski holiday at this hotel and feel it deserves a big thumbs up. Lovely helpful staff, clean basic rooms, free ski storage and free minibus transfers to the slopes all day a few mins away. Ski set for hiring equipment just across the road, supermarket and great rustic restaurant just a few metres away.

Just back from ski trip to Andorra and stayed at Hotel Austria by Pierre & Vacances. Overall we felt this was a really good hotel, it would be similar level as a Travelodge in UK. The room was a good size & spotlessly clean with comfortable beds. Bedding was changed during stay and towels changed twice in the week. We did find the room very warm, even with the radiator turned down. We felt the room could benefit from a fridge in the room. There are also free ski lockers outside the bedrooms which was handy. There is a sewage smell around the reception area which was really unpleasant but the rest of the hotel didn't. We opted for half board basis but if we return we would only opt for B&B rate. The breakfast had plenty to choose from including continental and full cooked breakfast (bacon, sausages, eggs, hash browns, cooked tomatoes, churros). The evening meal however lacked variety, though what was on offer was adequate. There is also a bar area that sells tapas for those who don't want to use the restaurant. The bar also has a pool table. The hotel is not actually in Soldeu but about 5 mins away by bus. There is a free mini bus service to Grau Roig each morning diagonally opposite the hotel (outside Skiset hire shop) and back again in the afternoon. There is also a bus service to Soldeu (Line 4 - Andorra) outside the supermarket which is €1.90 single journey, return (Line 4 - Pas de la Casa). They only take cash but tickets can be booked via the 'Mov-te' app. The staff at the hotel (both reception & dining area) were welcoming, friendly, helpful and professional. We would definitely like to return Andorra and would be happy to stay here again.

We stayed in a lovely Pierre et Vacance Sunari apartment. We were unaware that it was run by the Hotel Austria. The first problem was when we arrived at the apartment we had to walk a long way back uphill to Hotel Austria to get our keys for the apartment. We arrived in the 7th Jan at approx 3.30 pm We had booked a skiing holiday with ski hire, passes and accommodation through Granvalira. From the moment we arrived at the hotel desk we were treated without respect and without help. They did not give us the ski passes that they had printed out already for us.....nor tell us they had them. In fact we were told that they did not have them and were directed to the sports shop (great guys) across the road to get them. As they were already printed (by the hotel), we could not print them at the sports shop either, and had to go early the next morning to the central ski area and have them print them for us...after they had some trouble with the hotel trying to understand why they had not been given to us. Another thing to add....Although I initially told them that they all had undercharged us for Tourist Tax..... They dismissed my comments ....until after when we were hauled up and told to pay up ... as if we tried to cheat them in the first place. It was all a big frustrating... especially after a long time travelling to a place we were never before, where we thought it would be all sorted for us (as paid for already by us). Basically, the two staff we unhelpful, unfriendly, condescending and not bothered with dealing with us at all. We had to bo back three times to sort things out.....but we're unable to because of the attitude of the two women at reception. We had a Spanish speaker with us....but even she could not understand the attitude or reasoning behind the very poor behavior.