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Do not stay at this hotel. I was sleeping and around 10:20pm, someone opened the door, stormed into my room and took the key card out of the wall. I went down to the reception to complain and it seems that it was the baggage helping staff of the hotel, Mr. Sabir. The person in the reception, Mr. Samah, cannot explain exactly what happened or why they did it, perhaps because of the language barrier as my french is very basic. Both of them are just smiling and say “sorry sorry” but not actually taking any responsibility. Apparently the baggage helper thought the room was empty. But why did he take the key out of the wall? This shows how badly managed the hotel is and how unsafe it can be. Mr. Samah did not offer any compensation. So ladies and gentlemen, be careful, an actual stranger can actually come into your room at night if you stay here.
Valarie
Stayed in Feb 2023
Friends
4.0/5
Very Good
Posted on Feb 18, 2023
The housekeeping and staff were friendly. Once I arrived at the property, I was advised that I did not have a reservation. The front desk clerk informed me that she could not find my reservation. The clerk insisted that I did not have a reservation under my name. I had to call and speak with an Orbitz agent to resolve the issue. I was on the phone for over an hour until the issue was resolved. The problem caused me additional time and money since I had to use my international plan unnecessarily, costing me the extra money I should not have had to incur.
Farhan
Stayed in Dec 2022
Other
4.0/5
Very Good
Posted on Dec 13, 2022
Generally hotel needs a bit of love and renovation, but stayed in the suite so was super spacious. Breakfast is average. Good location though McDonald’s is around 2 minutes away and close to the centre
Deborah
Stayed in Nov 2022
Other
5.0/5
Outstanding
Posted on Nov 28, 2022
Very clean, comfortable rooms. Great breakfast/restaurant. The staff are super friendly and helpful.
Verified traveler
Stayed in Nov 2022
Other
1.0/5
Posted on Nov 14, 2022
This hotel is cheap and for a reason. Lots of work outside so dont wear white shoes. Staff willntry their best to get as much money from you as possible. Language can be an issue. Sheets and towels have stains.
Some toilets dont have locks and looks old.
John
Stayed in Oct 2022
Other
4.0/5
Very Good
Posted on Oct 30, 2022
Arrived very early and hotel allowed us use of the room at no extra charge. Staff were all friendly and helped us with our querries.
karim
Stayed in Oct 2022
Other
1.0/5
Posted on Oct 29, 2022
Construction around the hotel no one help you and no lights in the room and it’s not clean