Grand Mercure Jakarta Harmoni Reviews

Response from Property: Dear Mr. James Ng Chern Sing,Thank you very much for taking the time to share your feedback following your recent stay at Grand Mercure Jakarta Harmoni. We are truly pleased to know that you enjoyed the spaciousness of the room and found the bed comfortable — guest comfort is one of our top priorities, and it’s wonderful to hear that you felt at ease during your time with us.However, we sincerely apologize for the inconvenience caused by the bathtub not being in proper condition. Please rest assured that this is not the level of quality we aim to deliver, and we take such concerns very seriously. Our engineering and housekeeping teams have been notified, and corrective action is being taken to ensure the bathtub is promptly repaired and checked for future guests. Your feedback is a valuable reminder for us to always maintain the highest standards in every part of the guest experience.We truly appreciate you bringing this to our attention, as it helps us to continuously improve. We hope this did not overshadow the rest of your stay and that you were still able to enjoy the services and facilities we proudly offer.It would be our pleasure to welcome you back again in the near future, and we hope to provide you with a flawless stay next time — one that fully meets, or even exceeds, your expectations.Kind regards,Rury MashuriGeneral Manager

Response from Property: Dear Valued GuestThank you very much for taking the time to share your kind feedback.We are truly delighted to hear that you enjoyed our convenient location, pleasant room view, and overall cleanliness. Your recommendation means a great deal to us, as we continuously strive to provide an exceptional experience for every guest.It was our pleasure to have you with us, and we look forward to welcoming you back to Grand Mercure Jakarta Harmoni for another memorable stay in the near future.Warm regards,Rury MashuriGeneral Manager

Response from Property: Dear our valued guest,Thank you for your kind feedback! We’re delighted to hear that you found our hotel comfortable. We hope to welcome you back again soon for another pleasant stay!Kind regards,Rury MashuriGeneral Manager

Response from Property: Dear Mr. Fred,Thank you for taking the time to share your positive feedback. We are glad to hear that you found your enjoyed your stay at Grand Mercure Jakarta Harmoni.Your satisfaction is our priority, and we continuously strive to provide the best service and value to all our guests. We look forward to the opportunity to welcome you back for another pleasant stay in the near future.Best regards,Rury MashuriGeneral Manager

Response from Property: Dear Ms. Suyi BB,Thank you for taking the time to share your positive feedback about your recent stay with us. We are delighted to know that you found our hotel comfortable, with pleasantly cool air conditioning throughout the property, and that you appreciated the good value for the quality and standard we offer.We understand that being located in the heart of Jakarta sometimes means facing city traffic; however, we hope our central location still provided you with convenient access to nearby business, entertainment, and dining areas.Your kind words serve as great encouragement for our team to continue delivering excellent service and ensuring every guest enjoys a memorable stay. We look forward to the pleasure of welcoming you back to Grand Mercure Jakarta Harmoni in the near future.Kind regards,Rury MashuriGeneral Manager

Response from Property: Dear Valued GuestThank you for taking the time to share your feedbackWe are glad to hear that you enjoyed your stay and that our facilities are well maintained. We appreciate your comments regarding the breakfast options. Your feedback helps us improve, but you can also enjoy our live cooking during breakfast. We look forward to welcoming you back soonBest Regards,Rury MashuriGeneral Manager

Response from Property: Dear Mr. Chiang Kooi,Thank you for staying at Grand Mercure Jakarta Harmoni and for sharing your experience with usWe’re thrilled to hear that you had a great stay and appreciated our excellent location, close to many restaurants and cafes. It’s also gratifying to know that you found our hotel clean and well-maintained, contributing to your comfort. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visitWarm regards,Rury MashuriGeneral Manager

Response from Property: Dear Valued Guest,Thank you for staying at Grand Mercure Jakarta Harmoni and for sharing your experience with usWe’re happy to hear you enjoyed the cleanliness, great service, delicious breakfast, and the convenience of our key card lift system. Your kind words mean a lot to us, and we look forward to welcoming you again soonWarm regards,Rury MashuriGeneral Manager

Response from Property: Dear Ms. RitajanaThank you very much for your kind words and positive feedback. We are delighted to hear that you found our staff courteous, the room clean, and the amenities well provided on a daily basis.Your satisfaction means a lot to us, and we will continue to maintain these standards to ensure a comfortable stay for all our guests. We look forward to welcoming you back again soon.Best regards,Rury MashuriGeneral Manager

Response from Property: Dear Mr. Gunaocs , We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rury Mashuri General Manager

Response from Property: Dear Mrs. Sharon ,Warmest greeting from Grand Mercure Jakarta Harmoni,Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your comments regarding the location that closed with contruction, rooms and safe deposit box.We understand your concerns about our Hotel need for refurbishment in certain areas of our Hotel. Rest assured that we always maintain the safety and comfort of our hotel facilities, and we always carry out hotel maintenance.Please be assured that we are taking immediate steps to address this matter and improve our service about our Mug in the room. We are committed to providing a high-quality experience for all our guests, and your feedback helps us achieve this to remind our housekeeping team to makesure everything ready to use by our guest.We regret to inform you that our team need preparation for fix your safe deposit box and took 15 minutes for preparation and going to your room until you can use properly.Thank you again for sharing your thoughts with us and for your next visit and we will do our best to serve you better.Sincerely,Rury Mashuri General Manager

Response from Property: Dear Mr. StevenThank you very much for your kind words and positive feedback. We truly appreciate your consideration of Grand Mercure Jakarta Harmoni for your future stays. We look forward to welcoming you back and providing you with an excellent experienceBest regards,Rury MashuriGeneral Manager

Response from Property: Dear Valued Guest We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Harmoni. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rury MashuriGeneral Manager

Response from Property: Dear Our Valued Guest, Thank you very much for spending your time to give us feedback at this online review. We are happy to hear that you enjoy stay in our hotel. Your positive review about our hotel really appreciate. Thank you again for sharing your experience on Trip.com and we do look forward to welcoming you again in the near future. Best Regards, Ruri Mashuri General Manager