Holiday Inn Express Chengdu Tianfu Square (Kuanzhai Alley)

Holiday Inn Express Chengdu Tianfu Square (Kuanzhai Alley) Reviews

Holiday Inn Express Chengdu Tianfu Square (Kuanzhai Alley)

No.52 Jindun Road, Qingyang District, Chengdu, Sichuan, ChinaView Hotel Details
Holiday Inn Express Chengdu Tianfu Square (Kuanzhai Alley)
Holiday Inn Express Chengdu Tianfu Square (Kuanzhai Alley)Holiday Inn Express Chengdu Tianfu Square (Kuanzhai Alley)Holiday Inn Express Chengdu Tianfu Square (Kuanzhai Alley)
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Guest Reviews of Holiday Inn Express Chengdu Tianfu Square (Kuanzhai Alley)

9.1/10
Good
1684 review
Verified reviews
Location9.1
Amenities8.9
Service9.4
Cleanliness9.2
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All reviews(1684)
Positive reviews(1641)
Reviews with photos/video(336)
Delicious breakfast(321)
Friendly front desk staff(232)
Large rooms(161)
Perfect for kids(71)
Has rooms for families(52)
Located in the city centre(46)
Tasty restaurant(36)
Delicious buffet(10)
Negative reviews(43)
Pemmi
Standard Queen Room
Stayed in May 2025
Couple
8 review
10/10
Outstanding
Posted on Jun 6, 2025
The room was spacious and beautifully decorated, offering a lovely view. The staff were exceptionally friendly and helpful, which made our stay even more enjoyable. The location is excellent—just a 10-minute walk to the Metro, People’s Park, and we had a great experience at Heming Teahouse nearby. Overall, it was a very comfortable and pleasant stay. Highly recommended! We also felt very lucky to receive a complimentary room upgrade.
Response from Property: Dear Guest, Thank you for your stay. The room was bright and beautifully decorated, with a pleasant view, which is a treat in itself ~ we are especially pleased that the warmth and friendliness of the staff was able to make your stay even more enjoyable! We are also proud of our convenient location and are happy to help you plan your trip. Your satisfaction and high recommendation means a lot to us and we will continue to do our best. We look forward to your return.Sincerely, IHG Social Listening Team
Santi
Superior Queen Room
Stayed in Feb 2025
Couple
4 review
10/10
Outstanding
Posted on Mar 22, 2025
Super support from hotel staff. Ms.Sunmer and Ann. They’re very fantastic staff. Very perfect room and comfortable. It’s very good experience. For me it’s 100/10 rating.
Response from Property: Dear Guest, Thank you for your stay at our hotel and we are delighted that Ms Sunmer and Ann have worked tirelessly to make your stay a memorable one, and that their dedication and professionalism have earned them your high praise. We will keep up the good work and look forward to your next visit! IHG Social Listening Team
Guest User
Standard Queen Room
Stayed in Feb 2025
Solo traveller
4 review
10/10
Outstanding
Posted on Mar 31, 2025
The hotel is near to parks and scenic spots. Is ok related to quality and price.
Response from Property: Dear Guest, Thank you for choosing us. The convenience of our location and the abundant commercial facilities and transport network in the neighbourhood is one of the advantages we are proud of. We also pay attention to the price of our guests' stay and try our best to provide our guests with a clean and comfortable space with good facilities and quality service at a low price. We look forward to your next visit. IHG Social Listening Team
Guest User
Deluxe Family Room
Stayed in May 2025
Travelling with friends
2 review
10/10
Outstanding
Posted on Jul 2, 2025
Service was incredible, hotel staff upgraded our room and it was huge! One of the front desk staff, Jennifer kindly offered that we can use her mobile number to book tickets for the Panda Valley, as the system only accepted mainland Chinese phone numbers. On our last day, we were rushing to catch a train and didn’t have time for breakfast. Staff at the breakfast buffet kindly provided takeaway paper bags for us to pack a few things for the train. Unbeatable service, and a number of the staff speak English too 😊
Response from Property: Dear guest, Thank you for your stay, it is our honour to help you. Our staff are all smiling and friendly, whether it's patiently answering questions or taking the initiative to ask and offer help, all of them make you feel as warm and comfortable as home. We will continue to work hard and look forward to meeting you again. Sincerely, IHG Social Listening Team
Siobe
Superior Queen Room
Stayed in May 2025
Family
2 review
9.5/10
Amazing
Posted on Jun 29, 2025
When we entered the room, there's a kinda a bit smell which I couldn't figure it out. Overall, the hotel was great.
Response from Property: Dear guest, Thank you for your stay. Your experience during your stay is always our most cherished focus. In response to your feedback, we have launched a special action, and will also take measures such as frequently maintaining the ventilation of the rooms and strengthening the cleaning efforts of the rooms to solve this problem. We look forward to welcoming you again with renewed services. Sincerely, IHG Social Listening Team
KcNg
Standard Queen Room
Stayed in May 2025
Solo traveller
9 review
10/10
Outstanding
Posted on Jun 20, 2025
Excellent... Good breakfast, clean room and the service provided by the staff. Wil come back again.
Response from Property: Dear Guest, Thank you for your stay and for giving us high recognition on breakfast, clean room and service. We hope that our heart can be a warm station for you during your journey. We look forward to meeting you again in Chengdu! Sincerely, IHG Social Listening Team
Guest User
Superior 2-bed Room
Stayed in May 2025
Family
8 review
9.5/10
Amazing
Posted on Jun 11, 2025
The location is very convenient. The staff are very friendly and helpful, in particular for 小丁 and 小陳 I will book this hotel again next time I back to Chengdu.
Response from Property: Dear guest, Thank you for your stay. The location advantage is our thoughtful consideration - the hotel is adjacent to the prosperity without losing the quiet, located in Chengdu Tianfu Square business district, opposite to the People's Park, backed by Tianfu Square, and not far from the famous attractions of the KuanNarrow Alley, JinLi, Wuhou Ancestral Temple, and Raccoon Stream Park, which makes the travel and leisure both easy. The staff of the hotel are all smiling and friendly, whether it is the patient answer to the questions, or take the initiative to ask and provide assistance, all make people feel as home-like warmth and comfort. We look forward to your next visit. Sincerely, IHG Social Listening Team
David BuffyMeaty
Standard Queen Room
Stayed in Oct 2024
Couple
10 review
9.5/10
Amazing
Posted on Dec 19, 2024
I had a wonderful experience when I stepped into this Chengdu TianFu Holiday Inn Express when I was in panicky and desperate mode seeking someone at this late hour checking in and found out that I had left my files and important documents at TianFu Intl Airport when I just arrived about 2 hours ago! Am so glad your front desk staff by the name of Justin who’s on night shift then, calmly picked up the phone and called the airport personnel in charge, helping me to locate and track if anyone were to have seen my belonging at the airport Arrival Hall Customer Service Desk. Justin was so kind assuring me it’ll be taken care of and as true to his words, the airport staff handed over to courier service and had my lost belonging ready for pick up the next day. The hotel helped me to pay for the courier service 1st while I had to be away next day on a day trip outside the city. That’s so so wonderful and I can’t thank Holiday Inn staff and Justin for that kind gesture!
Response from Property: Dear guest, Thank you for staying at our hotel. It is our honor to be able to assist you. Here, we strive to be professional and humane, from patient answers at the time of booking to warm welcome upon check-in, to prompt response and proper resolution during your stay, so that you can feel the warmth and care of home. Looking forward to your next visit.Sincerely, IHG Social Listening Team
noi_sangwan
Standard Queen Room
Stayed in Apr 2025
Solo traveller
4 review
9.5/10
Amazing
Posted on May 25, 2025
The room and amenities are good. Actually beyond my expectations. The front desk staff was helpful. The breakfast was good with my options. I hope to stay at this hotel again when I visit Chengdu.
Response from Property: Dear guests, thank you for your stay. We have always been committed to creating a warm and comfortable experience for our guests, from the warm and thoughtful service to the clean and hygienic environment, to the well-prepared breakfast, exquisite and complete facilities and equipment, we strive to do our best in every aspect. Your satisfaction is our driving force, we will continue to uphold the initial heart, look forward to your next visit. Sincerely. IHG Social Listening Team
Jill
Standard Queen Room
Stayed in Apr 2025
Family
2 review
10/10
Outstanding
Posted on May 17, 2025
All of the staff were so kind and helpful with help getting to places and even finding a phone we had left in a taxi. Great place to stay
Response from Property: Dear Guest, Thank you for your stay. We are committed to providing guests with attentive and thoughtful professional services, think what you think, what you care about is exactly what we consider, to help you is our honor. In the future, we will continue to uphold the concept of professional and caring service, constantly improve the quality of service, and look forward to serving you again.Sincerely,IHG Social Listening Team
jia hui wong
Standard Queen Room
Stayed in Jan 2025
Couple
2 review
10/10
Outstanding
Posted on Feb 22, 2025
Great location with good breakfast
Response from Property: Dear guest,Thanks so much for your awesome review. We are very happy you were so pleased with location and the breakfast we offer. We work hard to provide all our guests a memorable experience and its always nice to hear when we have. We look forward to seeing you again on your next visit. IHG Social Listening Team
Lin
Deluxe Family Room
Stayed in Mar 2025
Family
1 review
9.5/10
Amazing
Posted on Apr 23, 2025
Very good. Family room is big. The free breakfast is really good, coffee, milk, Chinese food such porridge, noodles and western style food, bacons etc.
Response from Property: Dear Guest, Thank you for your stay. Breakfast time is a feast for the taste buds. The buffet-style selection is rich and varied, catering for different tastes. Various buns and drinks in Chinese style, healthy coarse grains, fried rice and noodles with pastries, as well as Western-style Smart Choice freshly ground coffee, standard cereal configuration, toast with jam, etc., to start a good day. We look forward to seeing you again. IHG Social Listening Team
YAW TZONG
Superior Queen Room
Stayed in Mar 2025
Family
7 review
9.5/10
Amazing
Posted on Apr 18, 2025
The hotel is located within walking distance to the People's Park, Kuanzhai Alley, and Metro (the People's Park and Tianfu Square). Right behind the hotel, there are convenience stores, fruit stores, restaurants, and some souvenir stores. Very friendly staff. Checked in at 2 am and the staff was still looking fresh. Highly recommended!
Response from Property: Dear Guest, Thank you for your stay. We are located in Chengdu's Tianfu Square business district, opposite People's Park, backed by Tianfu Square, and not far from the famous attractions of KuanNarrow Alley, JinLi, WuhouShi, and Raccoon Stream Park, which is an excellent location, providing you with great convenience, whether it's going to the business district to enjoy the shopping fun, or taking the underground for a convenient trip. From the moment you step into the lobby, we hope to make you feel the warmth of home with the most enthusiastic service. We will continue to work hard to bring you more wonderful experience! We look forward to meeting you next time! IHG Social Listening Team
Dinesh Gangaram
Deluxe Family Room
Stayed in Mar 2025
Family
2 review
9.0/10
Great
Posted on Apr 14, 2025
We had an amazing experience staying at the Holiday Inn Express Chengdu Tianfu Square from April 4 to April 6, 2025. The location is fantastic, with easy access to the vibrant Kuanzhai Alley and other attractions in Chengdu. The metro station, located just 500 meters away, was an added convenience, though we primarily opted for Didi taxi service during our visit to Chengdu. The highlight of our stay was the exceptional service provided by the staff. From the moment we arrived, they were welcoming, attentive, and eager to assist with any requests. The breakfast offered a decent variety of options, with both local and international choices. It was a great way to start our day, and the quality of the food was quite satisfying. Overall, we highly recommend this hotel for anyone visiting Chengdu. The combination of excellent staff service and a convenient location made our stay memorable. We look forward to returning in the future!
Response from Property: Dear Guest, Thank you for your stay and for taking the time to share your feelings with us. From the moment you arrive at the hotel, we want to give you the most enthusiastic and considerate service, to answer your questions and make your stay comfortable, which is the happiest thing for us. We are located in Chengdu Tianfu Square business district, opposite the People's Park, backed by Tianfu Square, not far from the famous attractions of KuanNarrow Alley, JinLi, WuhouShi, WunHuXi Park, can bring you the convenience of travelling, we feel a sense of achievement. We look forward to your next visit. IHG Social Listening Team
JoieSin
Superior 2-bed Room
Stayed in Feb 2025
Travelling with friends
6 review
7.5/10
Posted on May 14, 2025
The hotel overall not bad, service an the morning breakfast both good, only the hotel room on 4/Floor have bad smell, rooms look too old.
Response from Property: Dear guest, Thank you for your stay, we are delighted by your positive comments on the service and breakfast, which is the best recognition of our team's heartfelt efforts. At the same time, we sincerely apologize for the odor and old facilities in the rooms on the 4th floor. We have arranged for our engineering team to carry out a comprehensive inspection of the piping system on the 4th floor, and at the same time, we have strengthened the ventilation and deep cleaning of the rooms. In the future, we will increase the frequency of daily inspections to ensure that such problems do not recur. The hotel has been opened for some years, although we have been focusing on the maintenance of facilities and maintenance, but the passage of time coupled with the high traffic volume of the hotel, it is inevitable to leave some traces of age. In the future, we will speed up the pace of maintenance and renewal of facilities, and look forward to welcoming you again with a new look. We look forward to your next visit. Sincerely. IHG Social Listening Team