Guest Reviews of Shanshui S Hotel (Chengdu Kuanzhai Alley Tianfu Square)
9.5/10
Outstanding
1548 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.5
Amenities9.4
Service9.5
Cleanliness9.5
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All reviews(1548)
Positive reviews(1536)
Reviews with photos/video(419)
Awesome amenities(268)
Delicious breakfast(239)
Large rooms(189)
Friendly front desk staff(164)
Easy to get around(157)
Perfect for kids(44)
Located in the city centre(43)
Excellent afternoon tea(31)
Negative reviews(12)
Clarisse Tan
Superior Room (Double Bed) (Mini Fridge)
Stayed in May 2025
Couple
2 review
10/10
Outstanding
Posted on Jun 26, 2025
Hotel room is spacious and good services. We enjoyed our stay.
Response from Property: 親親您真是善解人意,可愛大方,感謝您對小水的認可,山水S酒店地處於青羊區陝西街239號,緊鄰人民公園、天府廣場。開車去寬窄、錦裏的話也就幾分鐘車程,擁有免費地下停車場,讓您商業出差和旅行全程無憂。希望您每次入住都超級開心,小水會一直陪伴你,無論您身在何方,小水都願意做您最温暖的港灣!
Angela
Romantic Round Bed Room (Automatic Washing Machine + Mini Fridge + Smart Toilet)
Stayed in Feb 2025
Couple
8 review
10/10
Outstanding
Posted on Apr 3, 2025
Thank you to the Hotel staff,Ms Chen Fang n her team .
No doubt on their excellent service n the hotel room is clean n without cigarette smells at all, convenient location to the local tourist spot. Will come back again if I m visiting Chengdu.
Response from Property: Thank you for your review of Xiaoshui. Time flies, and youth flows like water. Time flows slowly like quicksand at your fingertips. Looking back on the past, years have passed by. Life is a practice without regrets. Encounter after encounter, experience after experience, and understand again and again. In the midst of people coming and going, there will always be some emotions lingering in the heart, some worries that are difficult to let go of, some memories that are unforgettable, and some fragrances lingering in dreams, looking forward to meeting you again. Wishing you a happy life!
Ohwhyass
Romantic Round Bed Room (Automatic Washing Machine + Mini Fridge + Smart Toilet)
Stayed in Jun 2025
Couple
1 review
10/10
Outstanding
Posted on Jul 19, 2025
Room was spacious and clean. Staff were attentive to our requests. Will definitely book this hotel again next time!
Response from Property: 謝謝親的五星好評哦,親親您真是善解人意,可愛大方,感謝您對小水的認可,山水S酒店地處於青羊區陝西街239號,緊鄰人民公園、天府廣場。開車去寬窄、錦裏的話也就幾分鐘車程,擁有免費地下停車場,讓您商業出差和旅行全程無憂。希望您每次入住都超級開心,小水會一直陪伴你,無論您身在何方,小水都願意做您最温暖的港灣。作為中青旅山水酒店集團旗下中高端酒店品牌,酒店配備了24小時值班經理,入住期間如您有任何需求,可以隨時聯繫值班經理為您服務。時光荏苒,您的意見我們側耳聆聽,並伴隨我們一路成長,小水衷心的邀請您再次下榻山水S酒店,我們將竭誠為您做的更多,做的更好!
Anonymous User
Deluxe Double Bed Room (Automatic Washing Machine + Mini Fridge + Private Sitting Area)
Stayed in May 2025
Travelling with friends
3 review
10/10
Outstanding
Posted on Jul 3, 2025
We loved that the common areas and rooms are very clean. The front desk was very helpful - we had issues using the local apps for food delivery and on both nights of our stay, the staff on duty helped us. The breakfast team were helpful and polite. Loved that there’s a little washing machine in the room that we could use in case of emergency. We were granted a late check out, which suited our itinerary and flight schedule well also.
Response from Property: 親親您真是善解人意,可愛大方,感謝您對小水的認可,山水S酒店地處於青羊區陝西街239號,緊鄰人民公園、天府廣場。開車去寬窄、錦裏的話也就幾分鐘車程,擁有免費地下停車場,讓您商業出差和旅行全程無憂。希望您每次入住都超級開心,小水會一直陪伴你,無論您身在何方,小水都願意做您最温暖的港灣!
Congcongliunianashiguang
Superior Room (2 Beds)
Stayed in Nov 2024
Other
5 review
10/10
Outstanding
Posted on Dec 29, 2024
The location is convenient, the rooms are spacious and bright, and the breakfast tastes great. Staff member 319 was very enthusiastic and considerate making our experience very pleasant. Despite the language barrier, any issues were resolved promptly. We arrived a bit early, but they allowed us to store our luggage. also asked if we wanted to switch to a cleaner room, which was very comforting. The coffee was also good.
Response from Property: Thank you very much for your stay and for leaving this five-star review despite your busy schedule. Your satisfaction is our honor and the driving force our service. Your five-star review is a living advertisement for our Shanshui S Hotel! Little Water will continue to strive to improve our service and earn five-star reviews from our guests! The development of Little Water cannot be separated from your continued attention and support. We sincerely invite you to visit us again! We you a happy family and all the best in everything!
Guest User
Romantic Round Bed Room (Automatic Washing Machine + Mini Fridge + Smart Toilet)
Stayed in Mar 2025
Couple
2 review
9.5/10
Amazing
Posted on Apr 28, 2025
Lovely spacious room in a great location, with very modern amenities. Staff were efficient rather than friendly.
Response from Property: Dear valued guest, hello. We are very sorry that Xiaoshui was unable to provide you with a comfortable and satisfactory stay experience! Here, on behalf of all colleagues in the hotel, Xiaoshui would like to express our sincerest apologies to you. In response to the issue you have reported, Xiaoshui has initiated corresponding quality inspection and accountability measures, and will hold the relevant issues accountable to prevent such problems from happening again. Thank you very much for your valuable feedback. Xiaoshui will continue to improve itself and ensure that every customer is satisfied. As a mid to high end hotel brand under the China Youth Travel Service Shanshui Hotel Group, the hotel is equipped with a 24-hour duty manager. If you have any needs during your stay, you can contact the duty manager at any time to serve you. Time flies, we listen attentively to your opinions and grow with you all the way. Xiaoshui sincerely invites you to stay at Shanshui S Hotel again. We will do more and better for you wholeheartedly
Guest User
Zero Pressure Double Bed Room (Mengbaihe Zero Pressure Mattress + Automatic Washing Machine With Steamer + Private Sitting Area)
Stayed in Mar 2025
Couple
2 review
9.5/10
Amazing
Posted on Apr 21, 2025
Service: Excellent. Front desk staff are very nice and helpful. Got caught in traffic and returned after checkout time and hotel gave us time to pack and wash up. Housekeeping staff at efficient and does a good job with the room.
Facilities: Nice that they provide afternoon tea time at the lobby cafe between 2 to 5pm.
Location: Nice location. Near to amenities and attractions.
Thank you team from Shanshui S Hotel
Response from Property: 謝謝親的五星好評哦,親親您真是善解人意,可愛大方,感謝您對小水的認可,山水S酒店地處於青羊區陝西街239號,緊鄰人民公園、天府廣場。開車去寬窄、錦裏的話也就幾分鐘車程,擁有免費地下停車場,讓您商業出差和旅行全程無憂。希望您每次入住都超級開心,小水會一直陪伴你,無論您身在何方,小水都願意做您最温暖的港灣。作為中青旅山水酒店集團旗下中高端酒店品牌,酒店配備了24小時值班經理,入住期間如您有任何需求,可以隨時聯繫值班經理為您服務。時光荏苒,您的意見我們側耳聆聽,並伴隨我們一路成長,小水衷心的邀請您再次下榻山水S酒店,我們將竭誠為您做的更多,做的更好!
Guest User
Zero Pressure Double Bed Room (Mengbaihe Zero Pressure Mattress + Automatic Washing Machine With Steamer + Private Sitting Area)
Stayed in Mar 2025
Family
4 review
10/10
Outstanding
Posted on Apr 20, 2025
We really enjoyed our stay here. Location was excellent, just a few minutes from Peoples Park and about 10 minute walk from the nearest station. The hotel facilities were all high quality, with a very nice lobby. Staff spoke limited English, however we managed to get by using a translator. Having a washing machine in our room was especially handy.
Only issue we had (which was a minor one), was that a couple of our devices were unable to connect to the wifi network. The staff did try to help, but we were unable to resolvethis unfortunately.
Response from Property: 謝謝親的五星好評哦,親親您真是善解人意,可愛大方,感謝您對小水的認可,山水S酒店地處於青羊區陝西街239號,緊鄰人民公園、天府廣場。開車去寬窄、錦裏的話也就幾分鐘車程,擁有免費地下停車場,讓您商業出差和旅行全程無憂。希望您每次入住都超級開心,小水會一直陪伴你,無論您身在何方,小水都願意做您最温暖的港灣。作為中青旅山水酒店集團旗下中高端酒店品牌,酒店配備了24小時值班經理,入住期間如您有任何需求,可以隨時聯繫值班經理為您服務。時光荏苒,您的意見我們側耳聆聽,並伴隨我們一路成長,小水衷心的邀請您再次下榻山水S酒店,我們將竭誠為您做的更多,做的更好!
stephanie migdalia
Superior Room (Double Bed) (Mini Fridge)
Stayed in Jun 2025
Couple
7 review
10/10
Outstanding
Posted on Jul 17, 2025
Very nice hotel, very clean and spacious rooms. Location is also great.
Response from Property: 謝謝親的五星好評哦,親親您真是善解人意,可愛大方,感謝您對小水的認可,山水S酒店地處於青羊區陝西街239號,緊鄰人民公園、天府廣場。開車去寬窄、錦裏的話也就幾分鐘車程,擁有免費地下停車場,讓您商業出差和旅行全程無憂。希望您每次入住都超級開心,小水會一直陪伴你,無論您身在何方,小水都願意做您最温暖的港灣。作為中青旅山水酒店集團旗下中高端酒店品牌,酒店配備了24小時值班經理,入住期間如您有任何需求,可以隨時聯繫值班經理為您服務。時光荏苒,您的意見我們側耳聆聽,並伴隨我們一路成長,小水衷心的邀請您再次下榻山水S酒店,我們將竭誠為您做的更多,做的更好!
Erin Matheson
Superior Room (Double Bed) (Mini Fridge)
Stayed in Aug 2024
Couple
1 review
10/10
Outstanding
Posted on Oct 2, 2024
Really great value for money! The location is very easy to get to key locations and the room was spacious and very comfortable. Despite a language barrier the reception did all they could to make our stay very comfortable. I want to mention staff number 321 who was very responsive to our requests and very kind. The hotel is perfect for travelers who need a clean and nice hotel without the need for other extras like a pool or gym. The breakfast was really good with enough variety for different tastes.
Response from Property: Thank you very much for your praise in your busy schedule. Located in the downtown area of Chengdu, shan shui s hotel (Tianfu Plaza) is conveniently located near Tianfu Plaza and Chunxi Road Pedestrian Street. The hotel takes“Sichuan wine culture” as the theme, the water is calm and bright, the wine fragrance is overflowing, the wine workshop, the wine glass, the wine bottle, the wine fragrance, the brewing craft and so on skillfully embeds the hotel lobby, the guest room, the dining room space, give the guest a unique sensory experience! Hotel rooms equipped with 50-inch LCD TV, automatic washing machine, refrigerator, mobile phone smart guest control, electric curtains, smart toilet, steam iron, etc. , with technology to your stay to bring convenience, comfort, worry-free experience.
Guest User
Deluxe Double Bed Room (Automatic Washing Machine + Mini Fridge + Private Sitting Area)
Stayed in Feb 2025
Family
6 review
5.5/10
Posted on Mar 30, 2025
Soundproofing was so bad. We stayed at level 9 and the noise from adjacent room was really bad. We can hear people at 12mn moaning. We felt hesitant to complain and fortunately our kids were sleeping. Cleanliness can be improved, we see corners were the iron was placed to be very dusty. Toilet flush was faulty and had to plug and unplug to reset it.
Response from Property: Dear valued guest, hello. We are very sorry that Xiaoshui was unable to provide you with a comfortable and satisfactory stay experience! Here, on behalf of all colleagues in the hotel, Xiaoshui would like to express our sincerest apologies to you. In response to the issue you have reported, Xiaoshui has initiated corresponding quality inspection and accountability measures, and will hold the relevant issues accountable to prevent such problems from happening again. Thank you very much for your valuable feedback. Xiaoshui will continue to improve itself and ensure that every customer is satisfied. As a mid to high end hotel brand under the China Youth Travel Service Shanshui Hotel Group, the hotel is equipped with a 24-hour duty manager. If you have any needs during your stay, you can contact the duty manager at any time to serve you. Time flies, we listen attentively to your opinions and grow with you all the way. Xiaoshui sincerely invites you to stay at Shanshui S Hotel again. We will do more and better for you wholeheartedly!
BJORN 风
Superior Room (Double Bed) (Mini Fridge)
Stayed in Feb 2025
Couple
3 review
9.5/10
Amazing
Posted on Apr 2, 2025
We had a fantastic four-night stay. The room was spacious, well-maintained, and complemented by attentive and friendly housekeeping and staff. The location was excellent—just outside the bustling city center, yet less than a 10-minute Didi ride away. A charming local market sits directly across the street, surrounded by convenience shops and eateries. Plus, People’s Park and Kuanzhai Alley are both within a 20-minute walk.
Overall, an awesome experience!
Response from Property: Thank you for your review of Xiaoshui. Time flies, and youth flows like water. Time flows slowly like quicksand at your fingertips. Looking back on the past, years have passed by. Life is a practice without regrets. Encounter after encounter, experience after experience, and understand again and again. In the midst of people coming and going, there will always be some emotions lingering in the heart, some worries that are difficult to let go of, some memories that are unforgettable, and some fragrances lingering in dreams, looking forward to meeting you again. Wishing you a happy life!
Friedmann
Superior Room (Double Bed) (Mini Fridge)
Stayed in Dec 2024
Solo traveller
8 review
9.5/10
Amazing
Posted on Feb 4, 2025
Booked 2nd time.
Excellent as it was the 1st time.
Walking distance from Peoples park and Tianfu square.
Free 5Pm food serving.
All day free coffee, tea and cookies.
Every good breakfast.
Response from Property: Thank you for your comment on Xiaoshui. As time flows, youth is like water. Time is like a stream of sand slowly flowing our fingers. Looking back at the past, we wander through the years. Life is a regretless cultivation. Each encounter, each experience, and each understanding. the midst of comings and goings, there will always be some emotions left in the heart, some attachments that are hard to let go, some memories that deeply engraved, and some fragrances that linger in dreams. I look forward to meeting you again. I wish you a pleasant life!
Guest User
Romantic Round Bed Room (Automatic Washing Machine + Mini Fridge + Smart Toilet)
Stayed in Sep 2024
Solo traveller
22 review
10/10
Outstanding
Posted on Nov 1, 2024
Best service and very helpful staff
Response from Property: Thank you for your comment on Xiaoshui. As time flows, youth is like water. Time is like a stream of sand slowly flowing our fingers. Looking back at the past, we wander through the years. Life is a regretless cultivation. Each encounter, each experience, and each understanding. the midst of comings and goings, there will always be some emotions left in the heart, some attachments that are hard to let go, some memories that deeply engraved, and some fragrances that linger in dreams. I look forward to meeting you again. I wish you a pleasant life!
Drevion8tion
Romantic Round Bed Room (Automatic Washing Machine + Mini Fridge + Smart Toilet)
Stayed in Nov 2024
Couple
2 review
9.5/10
Amazing
Posted on Feb 8, 2025
Location is great! Staff was on point. Room is great for its rate. Cleanliness on point. Highly recommended.
Response from Property: 親親您真是善解人意,可愛大方,感謝您對小水的認可,山水S酒店地處於青羊區陝西街239號,緊鄰人民公園、天府廣場。開車去寬窄、錦裏的話也就幾分鐘車程,擁有免費地下停車場,讓您商業出差和旅行全程無憂。希望您每次入住都超級開心,小水會一直陪伴你,無論您身在何方,小水都願意做您最温暖的港灣