Shanshui S Hotel (Chengdu Kuanzhai Alley Tianfu Square) Reviews

Convenient location with a subway nearby, making it easy to get to attractions like People's Park and Tianfu Square. The environment is beautiful, and the front desk service is excellent. They also offer a self-service afternoon tea and a warm congee in the evening.

Really love this hotel! The front desk attendant, employee number 330, had excellent service and was very helpful. It's in the city center, so everything is close by. They patiently answered all my questions, and there's free parking. Right across from the hotel is People's Park, which currently has a nice chrysanthemum exhibition. Tianfu Square, Chunxi Road, and Wuhou Shrine are all quite close too. I genuinely recommend this hotel. The rooms are clean and spacious, and housekeeping does a great job.

I really like this hotel. It's centrally located, close to everything. The front desk staff, especially employee number 330, was very helpful and patiently answered all my questions. They also have free parking. Across from the hotel is People's Park, which currently has a chrysanthemum exhibition – quite nice. I genuinely recommend this hotel; the rooms are clean and spacious, and housekeeping does a great job.

This was my first time staying at this hotel in Chengdu, and I was unexpectedly delighted! Employee 330 had a wonderful attitude. Seeing we had a lot of luggage, he even used a trolley to help us bring it up, which was really thoughtful. They noticed we had a child and the hotel provided kids' toothbrushes and slippers. The front desk had wet wipes, band-aids, dental floss, and even mouthwash – they were so well-stocked! The room was spacious and quiet, and the breakfast was delicious with both Chinese and Western options. It was a truly satisfying stay, and I'd definitely recommend it to friends and family.

Excellent service, spotless rooms, and toiletries were replenished promptly. I stayed for four nights and had a fantastic experience. The breakfast was abundant and delicious, and the elevators were never crowded. I've already recommended it to my friends.

Extremely satisfied with my stay! The room was spacious, breakfast was delicious, and there's a parking lot available. Front desk agent #330 provided excellent service, and the housekeeping was also great. There are plenty of good restaurants nearby, and public transportation (bus and subway) is easily accessible. Being in the city center, most attractions are close by. Very, very satisfied!

We had a pleasant stay despite some small bumps. The price and location are both good, and the staff were very kind and professional. The room was clean, however there were small places where its age showed, such as a large old stain on the couch and damaged parts of the window railing. The shower also had some dark spots and yellowed parts. However, these were mostly cosmetic issues and didn’t negatively impact my comfort. It was convenient to have the small washing machine, the large couch was comfortable to rest on, and the snacks and breakfast were delicious. The bed was spacious and I slept well! You can hear traffic sounds from the busy street outside but it didn’t bother me. Please note that there is no safe in the room. While we were out the first day, the housekeeping staff threw away some of my belongings, such as my contacts case on the bathroom sink and plastic bags for storing my luggage. Luckily, I had replacements so this was only a small inconvenience. We didn’t want to complain and decided to just leave the “do not disturb” light on so they wouldn’t clean the room again. However, after we returned from going out the next day, we found someone had tidied the room and once again threw away some small items we needed. The housekeeping staff should be more careful not to dispose of items that aren’t in a trash can. When I let the concierge know on WeChat, they apologized and arranged gifts for us when we checked out. Ultimately, housekeeping had good intentions and the inconvenience was manageable, so I wasn’t too upset. The hotel staff handled the situation very well! The front desk staff were always extremely kind and helpful. I had many Taobao orders arrive, and they signed and stored them all for me. They even helped me make a call to a courier when I had trouble with my order. They were patient with my limited Chinese and were responsive in communicating over WeChat. I highly recommend this hotel for travelers coming to Chengdu!

The hotel environment is quite good, and it's very clean. The location is excellent, close to Tianfu Square, making subway access very convenient. The breakfast offers a good variety, including freshly cooked noodles. The front desk staff are helpful and patient. Check-in and check-out, especially room 326, were both quick.

The room exceeded my expectations; it was probably around 40 square meters with a living room and sofa. It also featured smart bathroom amenities, electric curtains, and came with two complimentary breakfasts. What's even better is its location, just a 5-minute walk from People's Park. The front desk staff recommended Ai Ban Deng Hotpot (Tianfu Square branch), which was a 13-minute walk away. It was filled entirely with locals, incredibly authentic and delicious, and offered a nice night view too.

The staffs are all quite helpful. Order anything online, they will have a robot bring to your room. Room is spacious, generally clean. Not a fan of the pillow. Location is good. Breakfast variety so so. Cleaning service was not that well done. Do not distrube sign put up, but they still came in to clean. The next day, they pulled out the room card, and took it away. Hence the fridge power went off as well. We had milk stored inside. There was no refilling of snacks in the room.

The hotel room was very nice - lots of space and great view on rhe city! The location is very close to everything and the staff were warm and welcoming. The window is not 100% soundproof but it did not impact the stay. Highly recommend!

🍜 Dining Experience: A One-Stop Shop for Authentic Chengdu Cuisine * **Breakfast:** So thoughtful! They offer direct in-room delivery. The breakfast is served as a set meal, with a rich variety and delicious flavors. I had some truly authentic Old Chengdu Dandan noodles, full of Chengdu character, starting my day off with a boost of energy. * **Afternoon Tea:** It's complimentary! Exquisite Sichuan-style pastries paired with various teas, enjoyed in the beautifully designed courtyard or lobby. It feels very ceremonial and makes for great photos. * **Late-Night Snack:** I have to rave about this! The complimentary late-night snack offered by the hotel consists of authentic Sichuan street food. The preserved egg and lean pork congee was perfectly simmered, warming both the heart and stomach. It's something I looked forward to every day after returning from sightseeing.

Very beautiful hotel in great location. We could walk to many places. Many little treats around the clock. Very clean and comfortable room Great breakfast

This hotel offers incredible value for money, located right next to Renmin Park. It's super convenient and pleasant to take a stroll in the park or enjoy some tea at Hemin Teahouse. The front desk always has refreshments available. The family room is spacious enough, and the beds are large enough for two adults and two children to sleep comfortably. The soundproofing in the room is excellent. What's particularly impressive is the fully automatic mini washing machine and the children's slippers – very practical! The hotel breakfast also has a great variety and is quite good.