Stayed here and because of changing work commitments had to change my booking on 3 occasions. Sonia, in reception, was absolutely amazing, what a star, so professional and yet friendly and so helpful. Sorted everything out for me with no fuss, and did so in a very pleasant manner. Sonia is a credit to the company, hard working but also so very approachable and extremely efficient. I was a pain but Sonia got it all calmed down, my parking, my needs regarding room cleaning and consistency in reassurance that my needs would be met. Please pass on my sincere thanks to Sonia.