Excel Hotel

Excel Hotel Reviews

Excel Hotel

No. 44 Kunlun Avenue, Chongqing, ChinaView Hotel Details
Excel Hotel
Excel HotelExcel HotelExcel Hotel
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1 night

Excel Hotel Guest Reviews

4.7/5
Amazing
1764 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All Reviews(1764)
Positive reviews(1725)
Reviews with photos/video(163)
Classy environment(160)
Easy to get around(158)
Delicious breakfast(102)
Friendly front desk staff(77)
Close to train station(46)
Perfect for business trips(24)
Stayed multiple times(13)
Average lighting(13)
Negative reviews(39)
Anonymous User
Superior 2-bed Room
Stayed in Feb 2024
Friends
10 review
4.2/5
Very Good
Posted on Feb 16, 2024
Great hotel for price range and good walking distance from train station and metro station. Only 20 minutes from most places we travelled to by car which is also good. Only downside (for me) is that they didn’t have a western breakfast option.
Guest User
Superior Queen Room
Stayed in Dec 2023
Business travellers
6 review
5.0/5
Outstanding
Posted on Dec 8, 2023
Very good!
Didier
Deluxe Double Room
Stayed in Jun 2021
Business travellers
6 review
3.5/5
Posted on Jun 23, 2021
Standards hotel, not too far from the railway station. Very nice and friendly personnel at the check-in/checkout desk. However : breakfast was very disappointing (no proper black coffee, cold food at the buffet, ...)
Response from Property: Dear guest: Hello! Thank you very much for staying in this hotel. We have learned from your opinions that we will strive to improve the breakfast restaurant's dishes and constantly improve the service quality. We sincerely welcome you to stay again and hope to bring you a better experience. I wish you a happy life.
Guest User
Superior Queen Room
Stayed in May 2024
Friends
8 review
5.0/5
Outstanding
Posted on May 6, 2024
The room is clean and sanitary, the service attitude is very good, the hotel is within walking distance of Chongqing North Railway Station, the breakfast is rich and delicious, especially the Chongqing noodles, which are delicious!
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Guest User
Superior Queen Room
Stayed in Apr 2024
Other
35 review
4.0/5
Very Good
Posted on Apr 28, 2024
I got a free upgrade when I checked in. The bathroom is odd-shaped and a little cramped. The variety of breakfast is quite satisfactory. When I cooked the noodles, I wanted to add fried eggs, but the answer was no (there are eggs on the table, so I might be too busy and don’t want to fry them anymore).
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Response from Property: Thank you for choosing our Ikosha Hotel. Thank you for your feedback. We attach great importance to it. We are very sorry that we did not bring you a satisfactory stay experience due to our shortcomings. We have been in business for many years and have always won the love and trust of the majority of guests with high-quality services. The service problems you mentioned are also intolerable to us. Our leaders have begun to follow up on various service work. For guests who are not satisfied, we will severely punish them and strengthen daily training to improve guest satisfaction. We are very sorry for the inconvenience. Next time you come, we will arrange a room upgrade for you and give you a breakfast voucher as an apology! Looking forward to your arrival, we will serve you wholeheartedly.
Guest User
Superior Queen Room
Stayed in Mar 2024
Friends
5 review
5.0/5
Outstanding
Posted on Apr 13, 2024
Manager Liu at the front desk was very nice. He helped to upgrade the room. If there was a problem, I called the front desk and they handled it very actively. When I checked out, the girl at the front desk spoke very gently and checked out quickly.
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Response from Property: In the bustling and busy city life, we are constantly running between dreams and reality. We hope that our small efforts can bring you comfort. Your satisfaction is the greatest support and encouragement to Xiaosha. We believe that we will do better. Thank you for your support and wish you a happy life~
Guest User
Superior Queen Room
Stayed in Mar 2024
Business travellers
6 review
5.0/5
Outstanding
Posted on Mar 22, 2024
Clean and hygienic without any odor. I am staying here for the second time on a business trip. There is a window and the air is good. I am very satisfied
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Response from Property: Dear guests: Hello! Thank you very much for your praise and sharing of our services. Your satisfaction is our greatest motivation for progress! We hope to provide you with better quality and value-added services in the future. We look forward to your visit again and wish you a happy life~
Anonymous User
Superior 2-bed Room
Stayed in Feb 2024
Family
11 review
5.0/5
Outstanding
Posted on Feb 23, 2024
It was very convenient to take a bus from North Station the next morning. It was not far from Chongqing North. The takeaway robot would also deliver it to the room. I was very satisfied with this! ! !
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Response from Property: Thank you for your great affirmation of Xiaosha, which has increased Xiaosha's confidence. Xiaosha must work harder in the future, hoping to show the best and best side to everyone, so that every family member can have a beautiful picture in their memory. Although the gathering is short, the friendship will last forever. I look forward to one day in the near future, we will gather in Yikesha again and continue to chat and talk about family matters. I also wish you all happiness and joy forever! At the same time, thank you for your suggestions to us, and we will give feedback to you. When you come next time, we will do better~~
Guest User
Business Queen Room
Stayed in Feb 2024
Family
28 review
3.0/5
Posted on Feb 16, 2024
When I checked in, I was upgraded to a hemp suite. As soon as I entered the room, the smell of smoke was so strong that I had difficulty breathing. The room I was changed to later did not smell like smoke. But the decoration is very old, the layout of the room is a bit strange, the lights are very dark, I am a bit scared at night, but the front desk service is very warm.
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Response from Property: We apologize for any inconvenience and trouble this may have caused you. We will investigate and resolve your issue as quickly as possible to ensure that your rights are protected. If you need any help, please feel free to contact us.
Guest User
Superior Queen Room
Stayed in Feb 2024
Family
3 review
5.0/5
Outstanding
Posted on Feb 15, 2024
Very good! The service attitude is very good. The environment is also very clean! I feel very relieved to live here! There are many delicious foods downstairs, which is very convenient! It is very close to the station and you can walk there!
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Response from Property: Thank you for your stay and for leaving us this five-star praise. Your satisfaction is our honor and the driving force of our service. Your five-star praise is our living signboard! We will continue to work hard and strive to do better in service, so as to win more satisfaction and five-star praise from you! The development of Yikesha Hotel cannot be separated from your continued attention and support. We sincerely invite you to visit us again! I wish you and your family happiness and all the best!
Guest User
Superior Queen Room
Stayed in Feb 2024
Friends
1 review
1.0/5
Posted on Feb 13, 2024
The room facilities are very old, and the pillows are dirty. The room is not ventilated, but the air conditioner can only heat. It is stuffy to sleep in this kind of weather. First, it is not ventilated and second, it is very stuffy. If you want to ventilate, you can only open the window. Sleeping with the window open is very noisy, and the physical examination is not good.
Original TextTranslated by Google
Response from Property: Thank you for choosing our Ikosha Hotel. Thank you for your feedback. We attach great importance to it. We are very sorry that we did not bring you a satisfactory stay experience due to our shortcomings. We have been in business for many years and have always won the love and trust of the majority of guests with high-quality services. The service problems you mentioned are also intolerable to us. Our leaders have begun to follow up on various service work at the front desk. For guests who are not satisfied, we will severely punish them and strengthen daily training to improve guest satisfaction. We are very sorry for the inconvenience. Next time you come, we will arrange a room upgrade for you and give you a breakfast voucher as an apology! Looking forward to your arrival, we will serve you wholeheartedly.
Moxiaowei
Family-friendly Suite
Stayed in Feb 2024
Family
7 review
2.7/5
Posted on Feb 12, 2024
The hotel is relatively old, the service is OK, it is quite close to the North Station, the facilities are a bit outdated, but I want to complain about the uncleanliness, there are residual blood stains or something on the sheets, which makes people uncomfortable. I also felt uncomfortable when I asked the waiter to change it.
Original TextTranslated by Google
Response from Property: Thank you for choosing our Ikosha Hotel. Thank you for your feedback. We attach great importance to it. We are very sorry that we did not bring you a satisfactory stay experience due to our shortcomings. We have been in business for many years and have always won the love and trust of the majority of guests with high-quality services. The service problems you mentioned are also intolerable to us. Our leaders have begun to follow up on various service work at the front desk. For guests who are not satisfied, we will severely punish them and strengthen daily training to improve guest satisfaction. We are very sorry for the inconvenience. Next time you come, we will arrange a room upgrade for you and give you a breakfast voucher as an apology! Looking forward to your arrival, we will serve you wholeheartedly.
Guest User
Superior 2-bed Room
Stayed in Feb 2024
Family
12 review
5.0/5
Outstanding
Posted on Feb 8, 2024
Very satisfied, the lobby is beautiful, the room is very quiet, I like it very much. I hope the breakfast dishes are richer.
Original TextTranslated by Google
Response from Property: In the bustling and busy city life, we are constantly running between dreams and reality. We hope that our small efforts can bring you comfort. Your satisfaction is the greatest support and encouragement to Xiaosha. We believe that we will do better. Thank you for your support and wish you a happy life~
Guest User
Superior Queen Room
Stayed in Jan 2024
Business travellers
13 review
5.0/5
Outstanding
Posted on Jan 22, 2024
Facilities: Excellent level Hygiene: Very good Environment: Very good. It’s very convenient to bring couples or families with you. Service: Nothing to say You can come and try the choice you won’t regret.
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6/7
Response from Property: Haha, it seems that you are also very tasteful. You wrote such a serious online review for us. It is such an honor for us, Xiaosha. Thank you for your praise! We are also very surprised to see your comments. Thank you very much for your affirmation of our service. As Yikesha people, we should not only do our own work well, but also always pay attention to the individual needs of guests, provide personalized services to each guest, surprise guests with high-quality services, and finally satisfy guests. Treat every guest like your own family, and serve guests with all your heart, so that guests' journey is no longer lonely! If you like us, please recommend us to your friends. Xiaosha looks forward to your stay again.
Guest User
Superior Queen Room
Stayed in Dec 2023
Business travellers
62 review
5.0/5
Outstanding
Posted on Dec 25, 2023
I travel all year round and always stay at the Ikosa Hotel every time I go to Chongqing. Every time I stay, the experience is particularly good. The experience of staying here this time is also very good. The little brother and sister at the front desk are also very attentive and enthusiastic. I will choose to stay here next time. Yes, breakfast is also very rich
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Response from Property: Dear guests: Hello! Thank you very much for your praise and sharing of our services. Your satisfaction is our greatest motivation to move forward! We hope to provide you with better quality and value-for-money services in the future. We look forward to your visit again and wish you a happy life~