Ascott Raffles City Chongqing

Fantastic location, right at the iconic Chaotianmen. It is located at the same complex as the huge Raffles City mall, and only a stone's throw away from the famous Hongya Caves and river cruise piers. There is also a metro station here that is well-connected to other lines. In fact, we can see the famous confluence of the two rivers from the balcony right outside the hotel lobby. When we checked in, we were given a free upgrade. The rooms were clean, well-equipped, and the bed mattresses were firm and comfortable, providing a good night's rest after a long day of walking. The service was excellent throughout and the service staff went the extra mile to help plan our sightseeing itinerary, purchase the cruise tickets and provide local dining options. Definitely a great recommendation for families and first time visitors to Chongqing! A shout out to the concierge staff Orange and the porter Jack for their vibrant attitude and eagerness to assist the guests!

This is a lovely hotel. Actually I was given an upgrade that was very much appreciated. I marked the hotel low on amenities because the WiFi was as good as useless; I had to send voice messages to my wife because voice was terrible. And in addition I missed not having a drinks bar & snack for the evening. Oh one last thing, I wanted to use the pool but was told I need a swimming cap; I have very little hair & couldn’t be bothered looking for one in the shopping malls. On a very very positive note, when leaving I had a problem book a DD taxi through Alipay. Zoe on reception was attentive & even paid on her account (her paid her cash) to get me going & on time for a booked train. David Li working as the guests arrived & left was super helpful too Actually I found that all Chinese people I had contact with were helpful

Great value for money, location is excellent (close to metro and in walking distance to a few notable places), suites are clean and quite spacious, well designed and equipped with washing/drying machinery and full kitchen, however the range of personal hygiene products and food options could be improved, but generally I would recommend the hotel for families, it is worth mentioning that staff is friendly and can communicate in English

Best customer services experiences especially with Yolanda in Lobby. Variety of breakfast and great location. Just next to raffles city shopping and train station.

Pros: The location is good, the check-in process was easy, the staff attitude is nice, the room was clean and spacious, the amenities are okay, and breakfast is superb. Cons: If you get a higher room, your ears will be slightly uncomfortable when you go up and down the elevator.

Superb location with direct access to raffles city which has everything. We arrived at the hotel at almost 3am, and the staff has kindly offered late check-out up to 2pm without us requesting. The room is well equippe and provide lip balm, hand cream and ear plugs which are very thoughtful.