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I went for the location, but if the location was perfect, so was the service, and the room was very quite, dark to sleep perfectly, and very clean. I really was very impressed by what was secondary for me after the location which is the best! I definitely will consider returning, and advertising the hotel to everyone.

The hotel location is good, near the airport and easy to find. The checkin and checkout process is easy, pretty clean room but I found some white hairs in my bed and floor. Good food but small portions for the price I paid. Overall was okay and good experience for a short stay during transit.

We booked this new hotel out of curiosity and trust of large brand, but quite disappointed The hotel located at an area outside t4, next to the big parking building/bus terminal, but there are no/minimum signage/directions leading to the hotel, while only one arrow at the bus terminal pointing at the big building with the large novotel logo, making everyone thinks that we can access the hotel through the well lighted bus terminal with ease, but sadly there is no crossing facilities between the terminal and hotel, you will need to lift your luggages, jaywalking through two car lane and climbing up the lane islands if you dont want to walk back 200m for the unnoticeable correct route; in fact the only route leading to the hotel from the airport is the side walk OPPOSITE to the big arrow with poor lightings and no signage at all. As a tourist with heavy luggage, thanks for offering the chance to weight lifting. When we arrived and reflect the problem, concierge said they also received similar complains. So nothing has been done to correct the nonsense and good luck to all the up coming visitors. The room is decent to be honest and with a clear view facing the car park building we mentioned earlier, no much to see yet no problem for us too. Bed is soft and comfortable allowing us to have some good rest. However, theres an empty black bottle in the rubbish bin i believed to be the leftover from the last guest, hope the housekeeper can have a closer look in the future. Some facilities have great designs that i would like to greet the designer/procurement and admire their mastermind for installing those equipment and challenge the wisdom of humankind. For instance: the anti-intuitive shower switch for change to top shower or handheld shower head, it is semi cylinder disguised as part of wall mount of the top shower, which is about 1.9m - 2m from the ground, for those who cant find the switch and not tall enough will have to stick with what was preset. Second, the hot water dispenser at the breakfast bar, you can simply press the two buttons on top and nothing would happen, turns out there is an extra sensor you need to block with your thumb and use another finger to press the buttons on top, this can encourage guests to give up on the hot water if no one is around to ask. The breakfast is the most disappointing part, frankly all quality are high standard but the choices are few and basic, simply bacons/ eggs/ veges/ salad/ hams (well the mushrooms are very impressive though), there is also a honey hive (with a rectangular frame) but mostly empty at the middle (at the time of 7am) where the side are hard to spoon out, ppl try very hard but the loose stands make it even harder to spoon out, the frame eventually collapse and guest gave up to take the hive. No staff notice/try to fix the collapsed honey hive/ change to a new one during my whole breakfast ( around half an hour) and remain the same when we left. The pancakes supposed to be eat with the honey are dry and inedible imo too. The price for the hotel is not cheap comparing to the nearing but the standard does not meet up with the price, facilities are new and thats the only advantage on the table. PS: the hotel offer free shuttle to the terminals too, try to mention and book for your shuttle as there are only 3-4 seats if everyone have large luggages, otherwise the concierge will be surprised you did not ask for this hidden service with no mentioning during check in and no timetable ever provided when you check with them in the morning.

I recently stayed at the Holiday Inn Melbourne while en route to Albury. The stay was average overall—comfortable enough for a short visit, but nothing particularly stood out. The location was convenient for my travel plans, and the room provided the essentials for a night’s rest. While it served its purpose as a stopover, there’s room for improvement in terms of ambiance and amenities to make the experience more memorable. It’s a decent option for a quick stay if you’re just passing through.

The staff at the front desk were delightful. On first impressions, the room was lovely. On closer inspection there were numerous dirty finger smears over the windows and all sorts of dirt and rubbish behind the couch. As I am a housekeeper myself, I pride myself on the details of cleaning. In the morning, my friend was still asleep and I was in the bathroom, when there was just one knock on the door, immediately followed by the door being unlocked and opened by a housekeeper. This is not acceptable. While she did apologise, she then asked what time we were leaving. Again, not acceptable.

The positives were the hotel staff, who were very accommodating and attentive, and the convienant free shuttle bus to and from the airport. The location itself is an ideal distance from the aiport, however it is quite old, with long, unattractive hallways of old red brick, which smelled of cigarettes and mustiness. The communal areas were extremely limited, as though an afterthought, and I can not imagine anyone actually using them, so they're likely just for show, but it doesn't look inviting. The view from the back side of the hotel looked out through some low trees to a dirt field, which is fair enough for a 3-star hotel, however there seems to be a large amount of (guard?) dogs being kept in a fenced area on that property only 40 metres away from the hotel, and they bark constantly, day and night, with peaks of extremely excited barking which is noticeably loud and hard to ignore. There were an old pair of dirty shorts clumped in the hotel's yard, right below the balconies and tree-line, which was a bit off-putting to see. There is not much around the hotel in walking distance, including public transport, so expect to use taxi or uber unless you want to walk extended distances. Generally, the hotel was serviceable for an overnight stay. However, I do not recommend staying here for any more than an overnight layover. It was not a comfortable or enjoyable experience, and best used for budget stays only. The age of the hotel is very evident in its cramped and dated design.

Clean and spacious room just 5min from Melbourne Airport. Free shuttle bus was dispatched to pick us up within 15min. Good breakfast variety with eggs, mushroom, bacon, tomatoes, sausages/ham, bread, pastries, cereal, and yogurt.

The room has no air conditioning, it's too cold in the middle of the night, the shower head in the bathroom can't be taken down, which is very inconvenient for children, but everything else is good and close to the airport

Arrived at the airport at midnight and stayed here just for a night on arrival. The room was more spacious than I expected, kind of too big for one person. Clean enough, comfortable bed, enough amenities. One thing, when I got to the hotel, the door was locked because the receptionist was out for the airport to drive some guests. I was waiting outside for like 15 min and it was quite chilly. This is the only problem here. Yet, the receptionist was nice and helpful so I’m satisfied with the stay. Thank you.

The location and free shuttle services 24/7 to and from the airport is definitely a plus point. Room was big enough and clean for 1 person stay... The soap and shampoo and body lotion provided had a really nice and invigorating smell. Only bad point was my room didn't have toiletries... there were no toothbrush or comb... I called the reception and they said I had to go down to reception to collect it. That was the only inconvenient part. Otherwise excellent place to stop by esp for a layover with odd flying times!