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I just checked into this hotel and this is the single worst hotel in the IHG portfolio and it’s all because of customer service. Clearly there is no training provided and it’s not regarded. I walked in the hotel with my grandson and was not greeted by the (apparent manager Brad Tolliver) or Ashantia, the front desk clerk. She promptly asked for my name and picture ID. There’s a wheel out front for Club Members to spin and win things so I spinned the wheel. She paid no attention nor did she bother to ever acknowledge if I was a reward member. I asked her if there was a room available on a higher floor. She said “no, your room is on the 2nd floor”. I said ok. Sigh. She’s not nice. But I’m gonna keep it in the road. She asked if I was parking a car. I said yes but at the time there was a party coming out of the elevator who was talking so I couldn’t hear her. I asked her what she said. She looked up at me and rolled her eyes and never repeated herself. She took my credit card. Said that the parking would come out of the incidentals. (I know that my parking is included in my rate but I’m trying not to be confrontational). She walks away and doesn’t say goodbye. Just drops my keys. Doesn’t say where the elevator is, welcome to the indigo… nothing .. just disappears. I ask Brad Tolliver if there is a manager. He states he is one. I ask him if he’s ok with her behavior and level of customer service and he’s silent. He says nothing! Not a thing!! I can’t get past that. This hotel isn’t nice enough to deal with bar customer service. It needs updates but if the customer service was better it would be tolerable. The area of town is sketchy at best and it’s noisy because It’s Right by a roadway. It’s a no for me.

I spent two nights here and it was very pleasant and I have no critical issues. However, I would like to compliment two of the staff at The Burger Place restaurant, Kristina and Rochelle. They were very nice and helpful and made my dining experience wonderful, especially after returning from a two-day overseas trip! Steve at the front desk was very nice and helpful as well. Thank you to all and I will return as soon as I can.

The hotel is close to the airport but quite isolated from everything and there is nothing around the hotel. They charge for everything, not even a cup of coffee in the hotel lobby. Restaurant is onsite but that’s the only place you can eat. Again, nothing is around the hotel. No fee breakfast . Water in the tub was never kept. Facility is so old.. For the same price I paid, I could have stayed somewhere much better

There were several issues with our room. I’ve stayed in a lot of hotels so I understand that things happen. The manager on staff did an Excellent job of handling the situation and made the process of changing rooms as painless as possible for us.

The room was quiet, the beds were large and the beds were comfortable. The price is a bit expensive. There is a McDonald's not far from the hotel, and the sound of cars whirling on the highway can be heard during the day.

We stayed at the Embassy Suites by Hilton in a family vacation. The hotel was very clean, comfortable and the services were excellent. we highly recommend this hotel!

This type of room booked by Ctrip must avoid the third floor. When I entered, I smelled a so-called cigarette smell and immediately asked to change rooms. The front desk said that many people smoke on this floor 😅... The hotel only has a small train next door to the airport. It is not very convenient if you have a lot of luggage or it rains.

Overall, a good experience. The front desk was very nice and quick, our room had a crib as we requested. Very clean hotel with good service. The hallways are sad looking and dated. Bathrooms need an upkeep as well with the walls/tub/faucet. With a facelift, this hotel could be excellent! ***If you do long term airport parking, there are TWO Courtyard by Marriott... there is a South Road and another one. Make sure you don't get on the wrong shuttle like we did...

The hotel is good, but I really want to comment on Ctrip here. Most of the US trips about this month were booked in Ctrip, and there are quite a few real problems, but it is more worth mentioning that Ctrip's services. 1) It is easy to make a call. No matter when, the call will be answered manually, instead of fooling you like a lot of customer service machines. 2) In Ctrip booking hotels, air tickets and other layers of protection, there will be problems Ctrip will solve, do not have to go and negotiate with those who speak English. People in different countries will encounter various problems, but as long as they are in Ctrip, it is good to call them. Although the ordered products will have unexpected problems, such as this time actually booked a hotel that is not open, but Ctrip has actively changed to a better hotel. Although it has caused inconvenience to myself, it is understandable that I think Ctrip is so far away. 3) If personal losses are caused by the inconsistency of the information on the website, Ctrip will pay the indemnity and will arrive soon. Ctrip's quality service makes our trips very safe and we don't have to worry about problems. Suddenly I found that many companies in China have done much better than the United States. Ctrip is cheering and supporting you.

The room had a pissy smell and the carpets had a smell they need to change the carpets on the floor, no continental breakfast , no ice . The pool are wasn't open it look a mess . The service was ok .but when you call the service desk no one answered. You had to go downstairs