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The room had a pissy smell and the carpets had a smell they need to change the carpets on the floor, no continental breakfast , no ice . The pool are wasn't open it look a mess . The service was ok .but when you call the service desk no one answered. You had to go downstairs

I had a great stay! The rooms were clean and comfortable, and the staff was friendly and helpful. The location was very convenient, making it easy to get where I needed to go. It’s a perfect place to stay whether you're visiting for a short trip or a longer one. I would definitely recommend it to anyone looking for a comfortable and hassle-free stay

The room was quiet, the beds were large and the beds were comfortable. The price is a bit expensive. There is a McDonald's not far from the hotel, and the sound of cars whirling on the highway can be heard during the day.

We stayed at the Embassy Suites by Hilton in a family vacation. The hotel was very clean, comfortable and the services were excellent. we highly recommend this hotel!

I spent two nights here and it was very pleasant and I have no critical issues. However, I would like to compliment two of the staff at The Burger Place restaurant, Kristina and Rochelle. They were very nice and helpful and made my dining experience wonderful, especially after returning from a two-day overseas trip! Steve at the front desk was very nice and helpful as well. Thank you to all and I will return as soon as I can.

I just checked into this hotel and this is the single worst hotel in the IHG portfolio and it’s all because of customer service. Clearly there is no training provided and it’s not regarded. I walked in the hotel with my grandson and was not greeted by the (apparent manager Brad Tolliver) or Ashantia, the front desk clerk. She promptly asked for my name and picture ID. There’s a wheel out front for Club Members to spin and win things so I spinned the wheel. She paid no attention nor did she bother to ever acknowledge if I was a reward member. I asked her if there was a room available on a higher floor. She said “no, your room is on the 2nd floor”. I said ok. Sigh. She’s not nice. But I’m gonna keep it in the road. She asked if I was parking a car. I said yes but at the time there was a party coming out of the elevator who was talking so I couldn’t hear her. I asked her what she said. She looked up at me and rolled her eyes and never repeated herself. She took my credit card. Said that the parking would come out of the incidentals. (I know that my parking is included in my rate but I’m trying not to be confrontational). She walks away and doesn’t say goodbye. Just drops my keys. Doesn’t say where the elevator is, welcome to the indigo… nothing .. just disappears. I ask Brad Tolliver if there is a manager. He states he is one. I ask him if he’s ok with her behavior and level of customer service and he’s silent. He says nothing! Not a thing!! I can’t get past that. This hotel isn’t nice enough to deal with bar customer service. It needs updates but if the customer service was better it would be tolerable. The area of town is sketchy at best and it’s noisy because It’s Right by a roadway. It’s a no for me.

This type of room booked by Ctrip must avoid the third floor. When I entered, I smelled a so-called cigarette smell and immediately asked to change rooms. The front desk said that many people smoke on this floor 😅... The hotel only has a small train next door to the airport. It is not very convenient if you have a lot of luggage or it rains.

Overall, a good experience. The front desk was very nice and quick, our room had a crib as we requested. Very clean hotel with good service. The hallways are sad looking and dated. Bathrooms need an upkeep as well with the walls/tub/faucet. With a facelift, this hotel could be excellent! ***If you do long term airport parking, there are TWO Courtyard by Marriott... there is a South Road and another one. Make sure you don't get on the wrong shuttle like we did...

There were several issues with our room. I’ve stayed in a lot of hotels so I understand that things happen. The manager on staff did an Excellent job of handling the situation and made the process of changing rooms as painless as possible for us.

The proximity to the Atlanta airport was amazing! We walked out the front doors of the hotel, turned right and we were at the FlyTrain station next door. Once on the FlyTrain, the very next stop was the airport. We were able to get from our hotel room to baggage check-in, in 7 minutes. The rooms are completely sound proof. We could see the airplanes, but couldn't hear any noise. We didn't want to eat at one of the neighboring hotels so we got in our car and ten minutes away we found many great eating options such as Olive Garden, Panda Express, etc. Our room was perfect for our family of 5 with two beds and a trundle bed under the sofa. Everyone we encountered on the staff was professional, helpful, and friendly. We would definitely stay again if we have a flight out of Atlanta. There were a couple minor issues we had with the hotel. The room design is sleek and modern, but the bathroom doors have translucent windows so in the night when someone gets up to go to the bathroom, they turn on the light in the bathroom, and it shines through the window into the sleeping area. Whoever designed this was thinking only of the aesthetics and not the practical aspects. The showers have large pump style bottles of shampoo, conditioner, and body wash. The conditioner was out. Our room was only supplied with one trash can liner, yet there were three trash cans. Our kids were disappointed that there was no swimming pool. We were told it was covered over to make a business meeting room. We got to the hotel early in the hopes of swimming so that was a disappointment. There really isn't anything to do in the hotel that is appealing to kids and teens. Also, no waffle maker at the hotel breakfast.