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One of the most unsafe properties I have ever stayed in, surrounded by addicts and drunkards and other criminals, it was absolutely terrible. The staff were rude and for the most part we’re unwilling to even acknowledge those people staying at the property. The one night I had twisted my ankle and had asked the night manager for Ice if he could open the room where are the ice machine was locked, and he said absolutely under no condition.He said walk over to the mini mart and buy a bag of ice, I said please I need ice for my ankle, he told me to go away and stop begging because it did not suit me. I was infuriated and Insulted buy this impudent little weasel of a man. I am sure he has cost you more money than whatever wage you may have ever paid him. As a business owner I understand the losses an employee like this can cost a company, I am sure your business plan is not to drive away your clientele by insulting them. I won’t ever stay there again.

The room was clean, quiet, friendly desk clerk, no smell or no bugs. The queen bed was actually a full size and there was a small space for hanging clothes. We were in San Ysidro for a week and it was just to small for our needs. I can recommend this for like a single person for the night but for us it was just to small. We did stay the one night.

This hotel was surprisingly very nice and had all the things indeed I totally would recommend this hotel to anyone that like a clean place to rest your head!!

The best experience I've had from my recent Best Western Hotel stays in the past couple years. Thank you to ALL staff at this location. Edgar at the front check in was very polite and customer service oriented. Housekeeping was nice and asked exactly what we wanted to have done to our room. Breakfast was great and so we're the two servers during our stay.

The room is quite big, clean and comfortable, the shower water pressure is very good, the weekend price is very expensive, it is recommended to book in advance, not far from the Mexican border, it is very convenient to go to nearby resorts, there are many restaurants nearby.

I am very satisfied with the accommodations for my guests, friends and family at the Best Western in Otay Valley, Chula Vista. The Staff are very friendly and accommodating. They allowed us to switch rooms due to some mix up. Fortunately, I reserved 4 rooms so it's a matter of switching the names of occupants and since they are my family no big deal. The only issue that can be improved is a work space so if your roommate is already asleep you can work downstairs. The space is not private it just a space not even a small room. Also, the key in one of the rooms doesn't work well and they don't have enough people working the night shift. So while I am checking in my other guests, my other guest had to wait since only one person is working that night. Maybe, hire more people to work since this hotel is very busy. The location is right off the freeway so it is very convenient easy to find. It's next to a gas Station with a convenience store. Starbucks is walking distance so the location is great. The staff are all nice, Carmen, Cassandra and Daniel. I only talked to Albert once on the phone but they are very courteous and accommodating in person and on the phone. I would give them a ”5” for Service Excellent customer service.

Very clean and friendly.

I have as well my kids have stayed here many times the staff was great the rooms were fine had no problems and they were very accommodating There is restaurants close a mall down the street is very quiet in the hotel area

We were in town because my son serves on the USS Abraham Lincoln and the ship was coming home from an 8 month deployment. The trip was divided up between Embassy Suites Arcadia and Best Western. First when booking a hotel when you’re from out of town, it’s hard to pick a location. We picked Chula Vista due to the proximity to the Navy Base Coronado and the reviews of the hotel. I will say this, we stayed at Embassy Suites first then came to this hotel for Friday and Saturday then back to ES on Sunday. Guess what? The beds are the same. The beds at this hotel were very comfortable and it appeared to me they used the same bedding as ES white bed spread and gold sash. I usually have to bring a mattress topper when I go to a budget hotel because 9 times out of 10 the beds are super hard and uncomfortable. Imagine my surprise, when I did not need to use my topper and was very comfortable. That’s a good point comfortable beds. The Hotel is not in the greatest part of town but the hotel is well lit and I felt safe. The room was large and the bathroom was larger than the one at ES. The showers had very nice water pressure. It was obvious however that they removed the tub plug to keep you from taking a bath. That could be a CA drought issue, not sure. We did not get a “grab and go” breakfast, but using the Covid Excuse to only offer pick up and go brown bag breakfasts is disingenuous since we are well past covid at this point, and it’s obvious they just don’t feel like dealing with offering breakfast. Embassy Suites offers a full breakfast so don’t use the CDC COVID excuse, because nobody is buying it. Now a few CONS: Even though we left the Make up Room sign on the door, the maid did not clean our room and we had to go the front desk and ask for clean towels and Toilet Paper. Not a big deal but come on. Now my biggest pet peeve. We drove in from Los Angeles and at 2pm I get a phone call stating my CC had not gone through and if we didn’t pay by 3:00 they were going to cancel my reservation! CHECK IN IS AT 3! I have never been to a hotel that ran your CC an hour before check in! THANKFULLY we were only 5 minutes away when we got the call checked in using my Capitol One card and all was well but what if we had gotten stuck in traffic and didn’t arrive until 3:30? I had used my Discover Card to pay for Embassy Suites and there was an “over use” hold on the card so when they ran the card it didn’t go through. Ok so what? Usually you confirm on a CC then pay for the room when you arrive, and if you’re a “no show” after midnight then they can charge your CC, not run it an hour before check in then threaten to cancel you reservation if you don’t arrive by 3! I have never had a hotel run my CC an hour before check in. Something Fishy if you ask me. Overall I would stay there again I guess although I probably won’t have occasion to do so.