Laguna Park 2

This place had its pros and cons ,staff were sweet and well mannered ,the food was mediocre sometimes good sometimes extremely bad , all areas were cleaned regularly and the scenery was beautiful, it was very hilly but we liked it as we thought it was good exercise but wouldnt recommend for disabled or elderly ,however the way they handle roudy and downright aggressive people is outrageous ,on one of my first nights being there i was awoken to someone loudly banging on their friends door as a "joke" at 12 o clock at night ,it sounded like he was the police doing a rade ,i reported them and nothing was done only a sorry ,the lady gave me a number to call and said it was a phoneline available 24hrs ,i am sitting in the place as i write this and i am absolutely digusted in tonight ,i came up to the bar for a nice drink to find glass and blood on the floor , a child turned to me and told me what happened , A CHILD !!! It turns out the man had gone to hit his girlfriend and then gone for the window which he smashed ,i wondered why he wasnt stopped and thrown out before he even broke the window but hey ‍♀️this triggered my severe anxiety which is based around aggressive men , i then went back to my room in which i heard more screaming and shouting between a couple sounded quite horrible ,went to call the 24hr number NOPE nobody answers i rung another 3 times ,NOPE ,i have now calmed down from a very severe anxiety attack and im appalled in this place ,no one deserves to feel scared on their holiday in the hotel theyre staying in ,i really didnt think this place was bad and was thinking about coming back but now i will have to rethink as im sure when i get back up to the desk tomorrow itll be the same sorry and bs all over again ,i also think this security they talk about is imaginary as they turned up at none of these scenariosthey will let ANYONE stay here ,i saw reviews about it and thought "oh its probably only a one time thing" i feel sorry for the staff they look tired and over the bull ,oh yeh and top it all off the whole of my floor can hear a man loudly throwing up ! Surely there should be an alcohol limit here or something as this is ridiculous ! So many ingrates just drinking themselves away and causing absolute chaos in an otherwise nice place

Went to laguna twice now, not a bad hotel, rooms clean just out dated (beds are hard as rocks tho) , food decent if you are picky your better off eating out or buying soming from the iceland doen the road (iceland is pricey ) , staff friendly, close to the town (just a walk down the hill, can get a taxi back for abt €5

We stayed here booked by my travel agent.All I can say is don't book it.rats filth staff are so rude and cockroaches.walk up a huge hill I wouldn't even give it a star.I don't know how people book this place .It completely turned me off Tenerriffe . Very bad experience

We arrived as a group of 22. Firstly they had changed all the rooms people were allocated on booking, not great, but sorted out eventually. The rooms are basic and outdated, but clean. The cleaners came alternate days. The patio doors did not lock. Safe not working on arrival, but sorted the following morning. We paid for all inclusive, (school canteen is what it reminded me off) drinks and breakfast was ok, but lunch & evening meal was not great, so we ate out instead. The hill from reception to the pool is horrid, there are 2 lifts, but you still have no option but to walk up & down the hill. Pool has seen better days and needs some clear repair work. Sun loungers are fixed, so you can’t sit up on them, only lay down and very uncomfortable too. Chairs round pool are also uncomfortable. On the last night our door broke and no one from the hotel could get in it. We explained there was medication in the room that was needed that night, to be met with shrugged shoulders and nothing we can do. We went back and forth with them, they wouldn’t call a manager or an out of hours maintenance person. All they kept saying was tomorrow and you’ll have to have another room overnight. The first room they gave us didn’t even have electricity. The reception lady was very rude every time we spoke to her, with or without an issue. Avoid the hotel. This place has nothing on Faulty Towers.

Was booked as a weekend away and we both agreed that if we were staying longer we would have booked something else! Staff were miserable and unhelpful. The food was bland, reused and had a limited selection, so we ended up eating out more then we had planned! The hotel in general had a very disappointed and miserable energy as we could tell other guests felt the same! The room was outdated and had no air con which made it difficult to sleep due to the heat. It was also very loud and generally felt unsafe and put you on edge! Tenerife itself was lovely and we had some lovely days and nights out, but even after that returning to the hotel did dampen our spirits! Was booked as a cheap, budget holiday so expectations weren’t ridiculously high, however it was not worth the money saved and we would not be returning anytime soon!

it was amaizing, funny bar staff, great entertainment, lovely people overall i loved it!! there was one rude bar man!!!

Avoid! We checked in and checked back out again in an hour, room very basic but was dirty, cobwebs and dead cockroaches in room. Patio door broke. We had to go on air B&B and was lucky to book an apar**ent elsewhere. You also have to be very fit, as the room was hell of a hike from reception and to get back out of the hotel.

Currently staying here. Had the pleasure of meeting the most rude, horrible person. ( the pool bar guy) he needs to be sacked . Got a shock when I understood every word he was saying about the customers at the bar . Then when I proceeded to tell him how rude he was .. well let’s just say he wasn’t very nice . Been coming to Laguna for over 20 years this will be my last visit . They just letting it run in to ground . Dangerous pool area . Seen no cockroach’s but rats .. yes rats and lots of them 😞. Avoid

Very long uphill trek..withing the complex it's a long uphill slippy walk to reception..pool is great but dangerous walk back to rooms due to the walkway being tiled.. The room was tidy and clean but loaded with cockroaches..in wardrobes on sink units in shower to be honest everywhere..I mentioned to reception and was told it's very common in Spain..in 15 years all over Spain this is a first for me