A pretty good hotel overall but some inconsistencies. Tried calling room service and the front desk for 30 mins one night. Strangely dark hallways are slightly creepy at night. My key failed twice and had to trek back to get it recharged. Inflexibility around a reservation change made with adequate notice that resulted in an extra charge. And the bed was a bit on the saggy side. Staff however is lovely and tried to help, The storage of bags worked well, but the policy on early entry seemed also inconsistent— while I was paying 30 pounds for 1 pm entry after a redeye flight, the man next to me was checking in with seemingly no issue. (It’s possible he paid the fee in advance.) finally the location is a bit isolated, with 25 m walk to nearest “shops”— pharmacy, snacks etc. A decent choice if you don’t mind using taxis and like the odd tragedy-as-tourist-attraction vibe, but if staying more than a couple of days it might be better to be more in town.