Name: Hotel Boutique Los Balcones
Address: presidente Borrero1208, y, Cuenca, Azuay, 010150, Ecuador, presidente Borrero1208, y, Overseas, Ecuador
Rating: 4.5

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All reviews

Positive reviews

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客棧式的酒店，地理位置很不錯，昆卡古城各處步行可達。酒店內部稍顯老舊，牆板樓板很薄，基本不存在隔音。早餐不是很對國人口味。

這個酒店很漂亮，像古城堡很古典很優雅很漂亮，服務態度很好，很貼心，還免費送我們去機場。酒店的位置很方便，出行出去逛街吃飯都很方便。

酒店環境不錯，很古樸的裝修風格，木地板，離中心公園也就3個街區。早餐在3樓，簡單但管夠。房間也大，也很安靜。

酒店有種古色古香的感覺，正好在鬧市區，睡覺不會覺得吵，房間還可以，這個季節洗澡有點冷，價格也還不錯，這邊飲食比較便宜，酒店一點偏貴，酒店去周圍比較方便

Restaurant

24 hour reception

Luggage storage

Car hire

Wi-Fi

Smoking area

Breakfast

Non-smoking room

All Languages

Chinese

All Room Types

Twin Room with Balcony

Single Room with Patio

Double Room

We picked this hotel for the location and great reviews. The location is good, but the customer service at the front desk is very bad. First, at checkin they could not find my reservation until I provided a printed copy. Then the person replies “Oh, you booked thru the website.” Like that’s different from the usual way??? I don’t know.  We go to our room, it’s nice, but the lamp on one side only works if you find the correct position for the cord. We see a bracket on the ceiling for a smoke alarm, but no smoke alarm. The  safe in the closet is locked.  On our way out to dinner, we stop at the front desk and ask them to unlock the safe while we are out to dinner. He says he will do it ‘right away’. I also ask about laundry service, and the front desk person says there is a price sheet in the closet. We thank them and leave for dinner.  We return to our room after dinner. Safe is still locked. The guy at the front desk sees us return, and suddenly remembers he was going to unlock our safe “right away.” He comes up, unlocks the safe and leaves. There are no instructions to set a code, and setting a code is different from safes I’ve used in other hotels.  I look for the laundry price list. Nope, nowhere in the closet. I hike back down to the front desk and try to explain there is no laundry price sheet in the closet. He follows me back up to the room, looks in every drawer in the closet. No price sheet. He tracks one down for me.  Yes, these are minor inconveniences, and they were addressed (finally) but at unnecessary inconvenience to us. Thus the 3 star review. Hope other guests have a better experience than I did in my first two hours at this hotel.

Fabulous staff. So extremely kind and helpful. Answered so many questions. Called up taxis for us and made sure correct taxi arrived and let taxi driver know where we wanted to go. All front desk staff spoke English well. Complimentary breakfast in terrace was pretty good. Was a great start to our morning. Our room was large and beautiful with a fabulous view of the 3 blue cathedral domes. So much activity within walking distance of this hotel. We felt safe staying here. I definitely recommend it.

5 stars feel like home, very clean ,Convenient location,bed very comfortable, good selection of food at breakfast ,Staff was really friendly, professional, and attentive. So much activity within walking distance of this hotel. I definitely recommend it.

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1.9km from Mariscal Lamar International Airport

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Discover 43 reviews of Hotel Boutique Los Balcones, rated 4.5 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Hotel Boutique Los Balcones Reviews: 43 Verified Reviews Latest 2024 | Trip.com

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