HILTON HAINAN OCEAN FLOWER ISLAND Reviews
HILTON HAINAN OCEAN FLOWER ISLAND
Island Star Tower No. 1, Haihua Island, Danzhou, ChinaView Hotel Details
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1 night
HILTON HAINAN OCEAN FLOWER ISLAND Guest Reviews
4.8/5
Excellent
2198 review
Verified reviewsLocation4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All Reviews(2198)
Positive reviews(2156)
Reviews with photos/video(666)
Delicious breakfast(244)
Friendly front desk staff(206)
Perfect for kids(86)
Nice sea view(83)
Good lighting(49)
Large bathroom(30)
Luxurious(20)
Negative reviews(42)
Belle Chong Jia Ling
Deluxe king room
Stayed in Jun 2024
Friends
1 review
Outstanding
Posted on Jun 27, 2024
It is an amazing hotel, look great and nice, staff here are warm and welcome, will definitely come back again.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Hainan Ocean Flower Island . We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Guest User
Studio Room
Stayed in May 2024
Family
1 review
Outstanding
Posted on May 22, 2024
We have great pleasure to stay here! We even stayed one more night because we loved island and the hotel!
Big thanks to Thomas, Judy and Cindy.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Hainan ocean flower island. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
YF Phang
Studio Room
Stayed in Apr 2024
Friends
5 review
Outstanding
Posted on Apr 18, 2024
Hilton at Haihuadao or Ocean flower island is located near to most of the attractions on the island. The on demand buggy pickup is a plus when you are tired of walking anywhere on the island.
The breakfast spread is good with enough variety for Western and Locals. Jenny at the breakfast service provided friendly and attentive service making the experience enjoyable.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Hainan Ocean Flower Island. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Anonymous User
Studio Room
Stayed in May 2024
Couples
10 review
Outstanding
Posted on May 27, 2024
Had a great stay! Special thanks to FO Thomas who assisted and provided us with valuable information about the island.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Hainan ocean flower island. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Guest User
Deluxe twin room
Stayed in Apr 2024
Family
1 review
Great
Posted on Apr 11, 2024
The staff were very friendly and helpful the room was very clean and spacious, however the WiFi was very poor and the swimming pool was not open because of maintenance, and you had to go to another hotel to swim some 10 minutes away which was very inconvenient, which you should not have for a 5* hotel.
All in all good but not terrific
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Hainan Ocean Flower Island. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. I am very sorry for the bad experience brought to you because the swimming pool is under repair. We will speed up the progress of maintenance, to bring you a better hotel experience;We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Gerhard
Deluxe king room
Stayed in Mar 2024
Couples
9 review
Outstanding
Posted on Mar 17, 2024
Amazing hotel. Stunning views and the service was amazing. Will definitely go back.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Hainnan Ocean Flower Island. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Guest User
Deluxe twin room
Stayed in Dec 2023
Family
7 review
Great
Posted on Dec 3, 2023
Hotel is nicely decorated and newly opened in 2021. Service is great from Carson, Leo, Henry, as well as staff serving at breakfast. They were responsive and helpful throughout our stay. In ocean flower island, the hotel would have the best location as its is close to all facilities, and complimentary buggy ride is available from hotel throughout the island. However several
of the facilities were not open due to the winter season and some are not in operations.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Hainan Ocean Flower Island. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Guest User
Studio Room
Stayed in Nov 2023
Friends
2 review
Outstanding
Posted on Nov 27, 2023
Very good service from the front desk staff especially Elaine helpful and friendly. The restaurant staff and the front door staff are most willing to help when asked for services and directions. Nice and comfortable hotel to stay.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Hainan Ocean Flower Island. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Guest User
Studio Room
Stayed in Sep 2023
Other
1 review
Great
Posted on Sep 19, 2023
The dining room manager Jenson was the only person who could communicate in English with the customer, Judy gave us one. very good tour, everything was correct despite the poorly organized means of transport
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Hainan Ocean Flower Island. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will strengthen the English training of our staff, and thank you for your praise of Judy.We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Guest User
Studio Room
Stayed in Oct 2023
Couples
2 review
Outstanding
Posted on Oct 22, 2023
Spacious Room and excellent service👍🏻
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Hainan Ocean Flower Island. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Heiwa
Studio Room
Stayed in Mar 2024
Couples
21 review
Outstanding
Posted on Apr 4, 2024
very very good
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton OFI. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Anonymous User
Suite
Stayed in Dec 2023
Family
1 review
Amazing
Posted on Dec 27, 2023
Cindy
Response from Property: What an honor to meet you. Thank you for your recognition and praise of the work of our little friend Cindy. It is the responsibility of all our employees to provide every distinguished guest with a comfortable and quiet stay environment, warm and courteous and considerate services. We will always Maintain high enthusiasm and high standards of service so that you have a wonderful stay experience every time! Hainan Haihua Island Hilton Hotel is the landmark building on Haihua Island. The hotel has 405 exquisite rooms and suites (currently only the star tower is open), complete entertainment facilities and 28 major business formats on Haihua Island, etc., creating a high-end hotel for guests. Quality and exquisite experience and a comfortable and pleasant stay. The hotel will continue Hilton's service standards to make every guest feel satisfied every time they stay. Looking forward to your next stay and experiencing more wonderful things about Haihua Island~
Guest User
Deluxe twin room
Stayed in Jun 2024
Friends
7 review
Outstanding
Posted on Jun 26, 2024
Excellent value for money, suitable for people who like quietness. In summer, you can basically enjoy the hotel alone, but there are no entertainment activities. It is only suitable for a short stay or residence. Carson at the front desk is very responsible, and the staff of the beach entertainment project are also very good
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Guest User
Studio Room
Stayed in Jun 2024
Family
4 review
Outstanding
Posted on Jun 10, 2024
When checking in, Elaine saw that we were with children and elderly people, and thoughtfully upgraded the parent-child room and the sea view room. The children were very happy and said they would come here again next time. The sea view room for the elderly had a wide view. Leo from the concierge took us to the entrance of Guanhai Square during the extra time of the shuttle bus. Knowing that it was our first time to take the shuttle bus, he also took us around the island and introduced key areas such as museums and food areas, and introduced exclusive discounts for Hilton members. This trip was great! We will meet again next time if we have the chance!
Original TextTranslated by Google
yiyun91
Deluxe twin room
Stayed in Jun 2024
Family
16 review
Outstanding
Posted on Jun 12, 2024
The first one in Ocean Flower Island, the environment is first-rate, it is very convenient to eat, the food court is right next to it, and there is a parking lot for parking, so it is very convenient not to park in the public underground parking lot. The license plate is registered by the hotel, and there is no charge for leaving the island. Compared with a certain castle hotel, it is very quiet. Maybe because the hotel is receiving a group, the lobby is too lively. And the hotel helped to upgrade it.
Original TextTranslated by Google
6/9
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