Dubai Hotels with Airport pickup service

We booked a staycation in Dubai to celebrate my birthday, hoping to enjoy some quality time together with my sister. Upon arrival, we were warmly greeted by Mr. Rodel, who assisted us with our luggage. He was extremely polite and accommodating, making us feel welcome from the very start. However, our experience at the reception during check-in was extremely disappointing. When we approached Mr. Abdelrahman at the front desk, he requested our IDs. I provided my Emirates ID since the room was booked under my name. Unfortunately, my sister had forgotten her physical ID and asked if an electronic copy would suffice. He immediately said, “No.” She explained that she had forgotten her ID, and I asked what we should do since we had travelled all the way from Abu Dhabi. I asked if they would accept me but not my sister, what would be the point? His response was once again a firm, “No, we need a physical ID. We cannot do anything about that.” Despite our efforts to explain the situation, he remained unyielding, insisting that only I would be accepted and not my sister. I was extremely frustrated and disappointed, so I requested to speak with the manager. Abdelrahman continued with the check-in process without further engagement. When the manager arrived, he explained that while the protocol does indeed require physical IDs, they would make an exception this time. My sister acknowledged that it was her mistake not to bring her physical ID, but the way Abdelrahman handled the situation was far from satisfactory. His repeated refusals, without offering any alternative solutions, were disappointing—especially considering this is a 5-star hotel. Proper customer service, particularly in the hospitality industry, involves more than just saying “No.” It requires understanding, empathy, and a willingness to assist guests to the best of one’s ability. After check-in, we were assisted by Mr. Choi, who helped us with our bags and escorted us to our room. His professionalism and courteous demeanour were a complete contrast to our earlier experience. Mr. Choi, along with Mr. Rodel, Mr. Gaurav, and Mr. Rozaldo, truly stood out during our stay. They were all incredibly helpful, polite, and welcoming, and they deserve recognition for their excellent customer service. Overall, our stay was pleasant, but the check-in experience left a negative impression. I hope the front desk staff receive further training in customer service, particularly in terms of empathy and problem-solving. A simple “No” is not the answer to every situation, especially when guests are looking for assistance.

+ friendly staff + windows did not face the road, the room was quiet + close to the subway - We were put in a room with one bed for smokers, although I had booked a room with two beds in a non-smoking room, at check-in they did not warn us that we would be put in such a room and did not offer any other options, I had to go down and find out why we were put in such a room; the floor where the room was located also smelled of smoke - The next day we were moved to the room as I had booked, but the refrigerator did not freeze there, we contacted the reception - no result. - A piece of clothing was missing from the room where we slept the first night, we searched everything and even contacted the reception - it was not found. - The hotel has an option to order additional amenities in the room, in the evening we ordered a toothbrush, but it was never brought. - Monotonous breakfasts - Once there was a couple smoking at breakfast (indoors) and they were not kicked out - Smoking is allowed on the roof where the pool is located - On the hotel website stated free shuttle to the beach - at the reception said that there is no shuttle to the beach, only to the shopping centers We stayed at the hotel for a week. If you're a smoker or not bothered by the smell, probably you'll be fine.

We Stayed for 5 nights at th Fairmont Dubai and thoroughly enjoyed our stay. From check in to check out with the lovely girl her name's, (Ms .Gharam)she was polite and extremely helpful. My husband and I stayed in a nice view room which had plenty of space for the two of us. The room was very clean and comfortable. We wanted a few days of rest and we enjoyed our time by the pool during the day. The staff at the poolside bar and restaurant were lovely and looked after us all day. A big thank you for all the staff and special thanks to Ms Gharam at front desk for her excellent service. Our favourite restaurant in the evening was greac, sushi. Food was really tasty and Also thank you to the man who was in charge of Shisha. The grape and mint was an amazing combination. We will definitely return to the Fairmont Dubai

What did we like: We like the spacious rooms The location is next to the train station The luggage and house keeping staff are friendly and helpful Beautiful view from from the apartment The bar was fun to hang out and have a beer What did we not like: We did not get what we booked and paid for at this accommodation. They combined our rooms and called it an upgrade. Rooms were not ready at check in time and we were told to pay more if they gave us the room at 1:30 to leave our bags. The lady at the front had a breakdown and was rude when we asked for the rooms we booked and not their upgrade. Lastly check in and check out takes a min of 20 minutes so be prepared to wait. Experience dated : 06 Feb 2024 All in all, this accommodation is satisfactory.

It's very good property. I like his all staff and I cleaning and all , all the pool are clean , and rooms are amazing, and very nice sport cafe

Having just returned on Friday after spending a week with the family (2 teen boys) I could not recommend this hotel enough. Whilst the hotel and ALL the facilities are 5 star, having the right personnel is paramount……….and you wont be disappointed at The Fairmont. Despite our check in at 4am, the process was made effortless by the staff. Though it was at this time the manger advised us the room we’d booked was not available due to a technical error their side and therefore they would be upgrading us to a suite the following day by 12 noon. The following day after breakfast the on duty manager Anoop Rai came to see us to thank us for our understanding and that our belongings would be moved across later that afternoon. True to his word, we were moved to a junior suite on the 8th floor with beautiful views of both the sea and Dubai Marina. The quality of service continued throughout our stay by all members of staff, though special thanks to both Suity and Jhenelyn on the front desk who were always there to answer any questions and assist with any restaurant reservations. That leads onto the food, Flow Kitchen is the buffet breakfast and evening dinner place and there’s a variety of different cuisine for all to enjoy……..you won’t be disappointed. You’ve then you’ve got the specialist restaurants and we tried a couple the first being the Sea Grill Bistro. Having booked half board, this gave us the set 3 course meal and option to add if we wanted. The portion sizes were good and the food was tasty, from starters (Caesar salad, Kale Salad and Prawns) to the mains (Salmon, Sea Bream and Chicken)…………so one we’d definitely recommend to dine at. The other was Little Miss India, which too did not disappoint with the various kebabs and curries, all of which were VERY tasty and the chef was happy to add the extra spice if required :) Having direct access to your own private beach was great, though we preferred to be pool side of which there are 4 with one being adults only (over 16’s). Finding sun loungers was generally okay, so you didn’t need to wake up super early to put towels down. The pool side team were always to hand to assist if you couldn’t find any and take your orders for any food or drinks. The location of this hotel is good on The Palm is good, lot’s to do around there with the various beach bars/restaurants (some age restricted) though a short taxi ride you can go to Dubai Marina, Atlantis and Bur Dubai. Stick to the yellow metered taxis, even though some of the black ones are metered we were told they’ll still be more expensive. Opposite the hotel on the Golden Mile you’ve got the Nakheel Mall, lots of shops including Waiterose and/or M&S for those feeling a little homesick :) One thing to note when booking, go for the ‘beverage package’ if you enjoy a drink or two. This allows anyone aged 21 or over 2 alcoholic drinks (beer or house wine) with both the red and white being VERY nice. So in a nutshell we’d certainly

Hotel is clean, staff working very efficient and nice but there's issue with location, even if it really near from airport and you can see it from the exit you reach it by walking only shuttle bus every 30 min and bus also will go round.

Best pool, super helpful staff, and ever so relaxing experience! We all became big fans of Anantara

Title: A Fantastic Stay at Jumeirah Beach Hotel I recently had the pleasure of staying at Jumeirah Beach Hotel during my trip to Dubai, and I must say, it was an incredible experience from start to finish. From the moment I arrived at the hotel, I was greeted with warm smiles and exceptional service. The staff went above and beyond to make me feel welcome and attended to all my needs throughout my stay. The hotel itself is nothing short of spectacular. The breathtaking view of the Arabian Gulf from my room left me in awe. The room was spacious, comfortable, and well-maintained, providing a perfect haven to relax and unwind after a day of exploring the city. One of the highlights of my stay was the hotel's private beach, which truly exceeded my expectations. The powdery white sand, crystal-clear waters, and a variety of water sports activities made for an unforgettable beach experience. The Beach Club staff were attentive and ensured that I had everything I needed for a enjoyable day by the shore. Dining at Jumeirah Beach Hotel was a culinary delight. The hotel offers an array of restaurants serving a wide range of cuisines, catering to every palate. Whether it was indulging in delicious Middle Eastern cuisine at one of the fine dining establishments or enjoying a casual beachfront meal, the quality of food and the exceptional service impressed me. In terms of facilities, Jumeirah Beach Hotel exceeded all expectations. The fitness center was well-equipped, and the spa offered a range of luxurious treatments for ultimate relaxation. Additionally, the hotel's pool area was immaculate, providing a tranquil atmosphere to soak up the sun. Lastly, I must mention the hotel's location. Situated along the iconic Jumeirah Beach, the hotel offers easy access to the city's major attractions, making it a convenient choice for exploring Dubai. Whether it's shopping at Dubai Mall, visiting the Burj Khalifa, or experiencing the vibrant nightlife, everything was just a short drive away. Overall, my stay at Jumeirah Beach Hotel was nothing short of exceptional. The attentive staff, stunning beach, delectable dining options, and prime location made it a truly memorable experience. I would highly recommend this hotel to anyone visiting Dubai and looking for a luxurious and unforgettable stay.

Initially, I was in doubt to book this hotel as their location is slightly far from city centre. But I never regret it after staying in this plush hotel. Took an Uber taxi from terminal 2 airport. Took me around 15 minutes to arrived. It was a huge complex hotel next to the sea/beach. Large check in/waiting area and well organized. Smooth check in especially booked from trips.com. The check in lady was very nice and explained me in details what facilities were available for the hotel. They have 4 lifts and the speed of the lift was fast. Got a large room. I like when they have a separate working table from the mirror. The best part was the toilet with luxurious feeling. They have bath tub and round bath space. Quality of amenities was excellent except they do not provide oral care equipment. Restaurant during breakfast was acceptable. In my opinion not many choices of food available and it appears to be influenced by Indian based chef where majority of food is Indian based food.