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Breakfast

The Station Aparthotel
3.9/558 Reviews

The Station Aparthotel

Dudley|0.31km from Dudley Zoo and Castle
I didn’t get the room I booked and paid for. I was travelling with my family, 2 of my sons have autism and I booked a suite with 5bedrooms so they could have a bedroom each and the rest of the family could be together. Also the suite had a lounge where we could sit as a family and my sons could have the routines we have at home. However we were moved to a different suite and I was advised that the room I had selected was being used on a long term rent and I couldn’t have it. This caused awful issues for my children and me to have to stay up all night to monitor them. There wasn’t any managers around to discuss the matter with and the service from the receptionist was awful. Just kept saying it will not be possible. I showed him my booking and explained why I needed the room I had booked and he just didn’t seem to care. The whole situation was just really upsetting. The rooms were clean enough, the showers were dreadful and there wasn’t enough crockery for everyone to have a drink or something to eat. The road noises were so loud at night even if I managed to go to bed I don’t think I would of slept! All night party went on the din of music played for most of the night. The suite we stayed in didn’t have a lounge or table facilities for my children to eat at. I have called the hotel daily since my stay and no manger will speak to me about my complaint or possible refund absolutely terrible customer service! The worst I’ve ever experienced! Wouldn’t recommend this hotel to anybody, save your money book somewhere else and probably cheaper for better!!

Find More Hotels

Top rated hotels in Dudley

Searching for hotels near Dudley Zoo and Castle? Compare room rates and reviews to find your ideal stay.
Superior Hotel
1/51 Reviews
Very nice hotel, clean and tidy, breakfast is not bad
Village Hotel Birmingham Dudley
3.9/5100 Reviews
Although there was a wedding downstairs there was no noise
The Station Aparthotel
3.9/558 Reviews
I didn’t get the room I booked and paid for. I was travelling with my family, 2 of my sons have autism and I booked a suite with 5bedrooms so they could have a bedroom each and the rest of the family could be together. Also the suite had a lounge where we could sit as a family and my sons could have the routines we have at home. However we were moved to a different suite and I was advised that the room I had selected was being used on a long term rent and I couldn’t have it. This caused awful issues for my children and me to have to stay up all night to monitor them. There wasn’t any managers around to discuss the matter with and the service from the receptionist was awful. Just kept saying it will not be possible. I showed him my booking and explained why I needed the room I had booked and he just didn’t seem to care. The whole situation was just really upsetting. The rooms were clean enough, the showers were dreadful and there wasn’t enough crockery for everyone to have a drink or something to eat. The road noises were so loud at night even if I managed to go to bed I don’t think I would of slept! All night party went on the din of music played for most of the night. The suite we stayed in didn’t have a lounge or table facilities for my children to eat at. I have called the hotel daily since my stay and no manger will speak to me about my complaint or possible refund absolutely terrible customer service! The worst I’ve ever experienced! Wouldn’t recommend this hotel to anybody, save your money book somewhere else and probably cheaper for better!!

Frequently Asked Questions

Dudley Travel Guide

On Trip.com, it's easy to search for hotels in Dudley. Looking for hotels in Dudley? Trip.com is a great place to start. You can plan a day tour in Dudley. Dudley may not be a metropolis, but there are still great hotel options on Trip.com.

Dudley does not have civilian airport. You can fly into a nearby city and come here using another method of transportation. Although there aren't any airports or train stations, visitors can come to the city via bus or other means of transportation.

Dudley is not a tourist city, so the hospitality industry there isn't very well-developed. Many hotels can only be booked on location. Unique local hotels in Dudley provide guests a unique and fresh feeling. Those who favor Quality Inn can choose a hotel under its name. Quality Inn is the most popular brand among tourists. Village Hotel Birmingham Dudley in Dudley is a favorite among Trip.com users. If you're still unsure, Trip.com recommends Silverdale Hotel.

There are quite a few famous attractions in downtown Dudley, such as Castle Casino. If you want to spend a fun vacation with your family, locals recommend visiting Brockswood Animal Sanctuary. The most popular attractions for tourists in Dudley are Dudley Zoo and Castle.

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