Overall, I was quite disappointed with my stay. The hotel’s location is very convenient, but there are quite a few areas where the service and facilities could be improved.
First of all, the front desk was seriously understaffed. During peak hours, there were only two staff members handling check-ins, resulting in very slow service and long waiting times. Unfortunately, the staff were also not particularly friendly or patient.
There was also a discrepancy between the room description and the actual room. When booking, the room description indicated that three double beds would be combined to form one large bed. However, in reality, only two double beds were pushed together to make one large bed.
We were a group of three, but only two sets of toiletries were provided in the room. I called the front desk to request an additional set and waited for about 30 minutes, but nothing was delivered. I called again and was told that a robot would deliver the items shortly. However, the delivery was incomplete — the towel and bottled water were missing.
After calling the front desk for the third time, I was told that they were very busy and that I would have to wait a long time. I explained that I needed to go out and could not wait for too long, but the staff simply asked me to come downstairs and pick up the items myself. For a hotel, I found this level of service quite disappointing.
Another issue is the elevator situation at night. There were often many people waiting for the elevators, as some guests were going to the 19th floor to enjoy the night view of Dujiangyan, while others were heading to the hot springs. The waiting time could be quite long.
Also, only a very limited number of rooms actually have a view of the “Blue Tears” phenomenon. Even at the restaurant on the 19th floor, there are only about three seats with a good view, and they are often occupied. It can be quite difficult to get one of those seats.
The hair dryer in the room was also very disappointing. The airflow was extremely weak and there was no cool-air setting, which is particularly inconvenient for women.
The biggest advantage of this hotel is definitely its location. It is very close to the train station and Yangtianwo Square, making it very convenient for transportation and sightseeing.
Overall, while the location is excellent, the service efficiency, front desk service, room description, and some of the facilities did not meet my expectations. If you value good service and a comfortable stay, I would recommend considering these issues carefully before booking.
