Hotels in West End, Edinburgh

This hotel stay was amazing. Right from booking until check out, it was very smooth. While I was booking, I believe it was Keiran who helped me cancel and rebook with ease. We had the breakfast in the hotel which was good. But the location of this hotel is impressive everything is close by. All attractions, restaurants, bars, etc are close. Thank you Leonardo for this amazing experience. We will definitely look out for your other properties.

Abit small but great for the location, able to walk to tourist attractions easily. Only concern was that my pyjamas was missing after the house cleaning, they misplaced my pants and I was unable to get it back. There was no compensation or anything done for it. The receptionist just told us sorry that they can't find it in their laundry pile.

Asked for non allergenic bedding which was provided, however one of the pillows was still feather down which I was not aware of until leaving ( as it was my partners pillow) Was very allergic with itchy eyes and sneezing. Which only developed after being in the room. Bit difficult to work the heating system. Other factors were adequate. Housekeeping staff are very attentive. Breakfast lacked more vegetarian options for the hot breakfast such as mushrooms, vegetarian sausages.

This is not a 5 star hotel! I have to be honest, I have stayed in many 5 star hotels across Asia and to come to Scotland I had hoped for better. I booked this hotel for two nights with my daughter who is in her 20’s. Check in was swift and the twin room we were allocated was basic and not very big. Our room overlooked the Usher Hall and Castle. Breakfast the first morning was very disappointing. There is no buffet breakfast, only al a carte. You were to choose a starter eg. Porridge, overnight oats and then a main: full cooked breakfast, pancakes with bacon. However, all the food came together, which meant that if we’d eaten the yogurt first, the main courses would have been cold. I complained to two different servers and neither of them offered so much as an apology. To use the One Spa, you have to have booked a spa room or pay extra…definitely not worth it. This should be included for all rooms. Don’t book this hotel, there are many better hotels in Edinburgh for the same if not less money.

Very friendly and helpful staff, nice clean room ams perfect location. Also liked the range of games they had, we played giant dominoes, uno and table football!

I believe there are short staff... Check in and check out time is really Short (stay over in the room) You can check in after 3pm and check out before 11am.. room smelly maybe from the carpet. Toilet slightly dirty. Breakfast needs to add additional cost if you want or you can take their packages. Whatever it is, this is your call and you choose it. Don't compare too much. I hope management will do something for a better guest experience. Keep it up.

I made my booking through Trip.com, where it was clearly stated that an extra bed could be added to our room for an additional charge of £30 per night. However, upon our arrival at the hotel, we were informed that the room we had booked did not accommodate an extra bed. Furthermore, we were told that a three-person room would incur an additional charge of £40 per night. The service is extremely terrible and I feel some kind of discrimination from some staff.

The hotel is conveniently located near the city centre so we were able to walk to most places which allowed us to save on taxi and bus rides. There are also supermarkets nearby and the kitchen was well-equipped which is great for a parent who has a toddler who is a fussy easter. I gave cleanliness a -1 because the rug was dusty and wasn't properly vaccummed, and another -1 for amenities because there were some parts of the apartment that were not well maintained e.g. the partition door was hard to close and we could not close it properly + a substantial part of the kitchen counter was chipped off.

I booked a hotel to see Edinburgh Castle, but the room was on the E floor, which was very short. The streetlight pole happened to be in front of the window. Although I could face the castle, the view was very poor. The facilities are old and the faucets are splashing everywhere. Moreover, there are very few sockets, the heating is useless, and the wind blows coldly. The winter in Edinburgh is unbearable.

Absolutely fantastic hotel. I've been going to Edinburgh for well over 30 years and stayed on this occasion for my 50th. I could not have picked a nicer place. Friendly family ran hotel, nothing too much trouble. Our room was just perfect. Huge room a very comfy bed and modern bathroom. The location is perfect, being right by Haymarket Train Station and the tram system. Believe me, I've stayed right in the centre and down Leith end but this location is perfect, close to the main centre but quiet enough of a night. Keep up the fabulous work, I'll be back.