Hotels in New Town, Edinburgh

Location- Superb Gym - Excellent Front of House - Very poor. Didn't reflect the W service that we experienced in other countries. No smile, didn't look like she wanted to work there (Christina) , didn't brief us about what came with our reservation, ie breakfast and where to go for it. Asked for late check out at 2pm , which was granted. Thank you, however at 1.40pm , they sent someone at our door to make sure we leave the room ! Horrible and embarrassing. The deposit that they took during check in from our CC hasn't been refunded yet! Good beakfast which was from ala carte and it was the only good service we had here... thank you Ryan for the tips on Dean Village, We went there and it was beautiful. Overall -:For the money that we spent, this stay was a let down. I will not stay here again.

I had specifically requested a high-floor room during my booking at Courtyard by Marriott Edinburgh, but unfortunately, I was assigned a room on the ground floor. This was quite disappointing as I was hoping for a better view, but the window offered no significant scenery. The room itself was decent and met basic expectations in terms of cleanliness and comfort. The location is great, situated next to a shopping mall and very close to Princes Street, making it convenient for shopping and sightseeing. However, the experience was slightly marred by not receiving the room I had requested.

Excellent location, clean and well equipped. However we were told ”towels are only changed once a week”, although when requested we were given a new set but the old ones weren't collected for 2 days. In addition we repeatedly asked for a kitchen sink plug so as to save running hot water. We were told maintenance would sort it but after our 4 day stay still no plug.

I do appreciate MONIKA’s service.She was very helpful and supportive. Very nice to communicate and the environment was great. The room was fantastic view and quite clean as well. I am looking forward to check in in the future.

Hotel is just outside the train station and walking disrance to all main attractions.The hotel decoration gives a great vibe to the place. Staff is warm and welcoming. Room is a bit small, but nice and comfortable. Free snacks and drinks were a big plus! Excellent restaurant in the hotel and laundry at reasonable price. Amazing stay!

The hotel went above and beyond to take care of us. I was very impressed with the service. I loved the location. It was close enough to everything without being in the thick of it. I would definitely stay again. Thank you for making my stay so comfortable.

It is situated in a prime location. Everything is easily accessible. The room is cleaned. However, the entrance of the hotel is a bit obscure. It is quite annoying especially when it is raining and you have a few pieces of luggage to carry. Not full set of amenities is provided. Other than that, I think it is a good choice for sightseeing around Edinburgh.

Check in at the front desk. Since we arrived in the morning, we thought we couldn't check in yet. Unexpectedly, we were given a room, which was pretty good. However, what happened later affected our good reviews. The room card I was given couldn't be opened. I went back to the front desk to set it up, and when I went back to the room, the door was open, but it turned out that it was not the room type I booked. I booked a room with a king-size bed and a sofa bed, but I was given a room with only a king-size bed. So I went back to the front desk... The front desk said that the system of Ctrip and their hotel was different, so they couldn't be sure that I booked a room with a sofa bed. I showed them the confirmation letter again and asked them to find the manager for me. Let us use the current room first. So we went out to play and planned to come back later. At night, there was still no room, and the manager asked me to show the confirmation letter again. Then he said that the sanitation was still being cleaned, and it was expected to be more than an hour before I could get the room, and he would call the current room. As a result, after more than an hour, I was finally given the room I wanted. Hahaha, it was quite a hassle.

Really pleased with our stay at Apex Waterloo Place Hotel. My additional upgrades to my stay were really easy to book and the receipt staff were really helpful and friendly. Free access to the swimming pool was the icing on the cake! Thank you

**Wonderful Stay – Highly Recommend!** From the moment I arrived, the staff was welcoming and attentive, always ready to assist with a smile. The room was spacious, clean, and beautifully decorated, with all the amenities I needed for a comfortable stay. The location was perfect, close to everything making it easy to explore the area. The breakfast was excellent, offering a wide variety of fresh and delicious options each morning. What stood out the most was the attention to detail and the genuine care from the staff. It truly felt like a home away from home. I would definitely return and recommend this hotel to anyone looking for a relaxing and enjoyable stay!