Family hotels in Taipei

If you're in Taiwan for a concert at Taipei Dome this is definitely your stay. It's just a 5 mins walk from the concert venue. It's actually within the Song Shan cultural park so there's also many exhibitions and weekend flea markets to explore around there. Convenience stores within the vicinity and many nice eateries too. For night owls, the 24 hrs Eslite bookstore is just next door. The room is also spacious and clean. The hotel staff upon realizing that I was there for a concert immediately offered me a room with the view of the Taipei Dome.

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

We recently stayed at the Dinosaur Kingdom Family Room and transferred to a Premier Twin Room the following day. Overall, we had a wonderful stay. The staff were consistently kind, helpful, and accommodating, which we truly appreciated. We especially enjoyed the family room—it was thoughtfully designed and perfect for traveling with a young child. I had initially planned for a two-night stay in this room, but unfortunately, renovations were scheduled to begin the following day. This was a bit disappointing, as it made our time there feel quite short, especially with other activities already planned during our trip. In comparison to other five-star hotels we’ve stayed in, I did find the lack of flexibility with early check-in a bit surprising, particularly for the themed room. We had hoped to settle in earlier, and similarly, the following day’s transfer to the Premier room was not available early as it was fully booked. While this was different from what I’m used to, I do understand that this may be part of their standard protocol. On a positive note, we loved the buffet, and the rooms were very comfortable. The complimentary drinks were a nice touch, and the playroom area was excellent—clearly designed with families in mind. It was also lovely to see the hotel organizing activities for children. During our stay, there was a special event (like a children’s appreciation day?), where me and my baby were able to participate in arts and crafts and even received small prizes, which made the experience extra memorable. The swimming pool was decent, though not very large, and the water was quite cold, so we ended up enjoying the bathtub instead. One area for improvement would be cleanliness. We noticed visible dust in the room, which was concerning—especially since the room is designed for small children, and for someone like me who is diagnosed with allergies to multiple types of dust mites. I did raise this with Lara at the lobby, who kindly apologized and mentioned she would inform housekeeping. However, upon transferring rooms the next day, I still noticed dust in certain areas, which made me question the thoroughness of the cleaning. Separately, I also observed that some toiletries (such as conditioner and lotion) were nearly empty upon arrival, suggesting they may not have been checked or replenished prior to our stay. Despite these points, we genuinely had a pleasant experience overall and would consider returning. I’m also excited and curious to see what the next theme for the family rooms will be after the renovations.

Hygiene: There's a magnetic sticker on the door, so you can request daily cleaning. The housekeeping staff are incredibly efficient; the room was sparkling clean by the time I finished breakfast. Facilities: The room isn't small, and the window offers a view of Ximending street. It has a smart TV for screen mirroring, so you can watch Netflix and YouTube. The bathroom has a separate wet and dry area. Disposable slippers are provided, but not disposable toothbrushes, toothpaste, or shower caps. The soundproofing is good, but the air conditioning fan is too loud, even on the lowest setting. The breakfast menu changes daily and is mostly Western. Free drinks and snacks are available from afternoon to evening. Environment: It's right next to Ximen MRT Station, and there's a bus stop nearby that goes to almost all city attractions. Ximending is just around the corner, very lively at night with lots of food options. Downstairs, there's a Hello Kitty themed 7-Eleven, an Animate manga store, and a Family Mart. Service: The front desk staff are all very patient and enthusiastic, with excellent service attitudes. Free luggage storage is available. Overall, it's a great hotel. No weaknesses.

I enjoyed my stay because the room was huge and very well maintianed, nice gym and there is a pool that was long enough to do a swim work out. The BF was worth it at NTD550, and there is a nearby 7-11 in case you need anything ( snacks, drinks, etc. ). There are also nearby restos and bars via a short walk. The nearby Omakase resto was amazing. Location is a bit off, no malls in the vicinity, but then again, you can easilly take a taxi or uber.

Having stayed at multiple hotels around Taipei especially this area, this hotel is now my go-to hotel. Good location, it's close to the popular ximending and the Taipei station is just a short walk away. Multiples 7-11 and family mart around this hotel. I booked the room with city view, it's big and the bath tub is especially nice as I looked forward to a hot tub soak after my daytime activities. The laundry room has 4 washing machines and 4 dryers. The capacity of them is huge, I did my washing with 3 days of clothes for 2 pax and there's still room for more clothes. There's a packing area for your luggages at the lobby, the weighing machines are especially useful to check your luggage weight just before your flight.

I stayed for 5 consecutive nights, and from my room, I could see Taipei's landmarks like Taipei 101 and the Chiang Kai-shek Memorial Hall. Every day, I could also grab free snacks from the hotel's 'gan-a-pu' (a small convenience store), and they even provided a small bag for them, which was a thoughtful touch. The only minor drawback was one night when I was woken up by some noise. I called the front desk, and they immediately sent staff up to investigate. They said it was a pipe sound. After inspection and repair, the noise stopped, so their efficiency was quite high.

A Serious Failure in Management and Guest Service I have never experienced this level of poor service and lack of management oversight at a hotel. Throughout my stay, I had to repeatedly request housekeeping, yet my room was still not cleaned as expected. More seriously, there was even an occasion when I needed to use the bathroom and discovered that there was no toilet paper available. I immediately brought this issue to the attention of the front desk. However, despite making a formal complaint, the exact same problem occurred again the following day. At that point, this could no longer reasonably be considered a simple oversight or an isolated housekeeping mistake. The hotel had already been made aware of the problem, yet nothing appeared to have been done to prevent it from happening again. The most disappointing part is that these issues continued until the day I checked out. After repeatedly reporting the same problems without seeing any meaningful improvement, I eventually stopped complaining simply because I no longer believed that doing so would make any difference. A hotel may occasionally make a mistake — that is understandable. What is unacceptable is failing to correct a problem after a guest has already brought it to management's attention. This reflects a serious breakdown in communication between departments, inadequate supervision, and a lack of accountability at the management level. Basic housekeeping and essential bathroom supplies are not unreasonable requests. They are fundamental standards that guests should be able to expect without having to repeatedly chase the hotel for them. What concerns me most is that the hotel appeared to have multiple opportunities to correct the situation, yet failed to do so. This suggests that the issue is not simply with an individual staff member, but with the way the hotel’s service operations are being managed and supervised. This experience seriously damaged my trust in the hotel and left me with a very negative impression of its overall management and service standards. A hotel’s reputation is built on how it treats guests, especially when something goes wrong. Unfortunately, in this case, the hotel failed not only to deliver basic service, but also to respond effectively when those failures were brought to its attention. I sincerely hope management does not dismiss this as a minor housekeeping issue. The repeated nature of these problems, combined with the lack of effective follow-up, represents a significant management failure and can seriously damage guest trust, customer satisfaction, and ultimately the hotel’s reputation. For me, the most disappointing part was not that a mistake happened. It was that the hotel was given multiple opportunities to fix it — and chose not to.

The public pool is on the rooftop, and its operating hours are from 12:00 PM to 11:00 PM, meaning it's unavailable in the morning. Many of the lockers by the public pool are severely out of order. The hotel doesn't have Wi-Fi. When I asked the front desk, they cited 'environmental issues.' I've seen many other guest comments with the same complaint, so it seems the hotel has no intention of resolving it. The information stated free parking, but upon arrival at the hotel, I was told there's a disguised service charge of 100 NTD, and it's only valid for a single entry. If you leave and return, you have to pay the service charge again. The breakfast was delicious, with every dish being very tasty. The location is convenient, and the staff were very nice.

The hotel's location is pretty good, close to the MRT station, and there are several convenience stores right outside. However, what I really need to complain about is the bizarre placement of the showerhead in the bathroom! You can't stand and shower comfortably, and the water inevitably sprays all over the toilet seat and toilet paper (even with the shower curtain drawn properly). Even more horrifying, the hot water is incredibly difficult to regulate; it suddenly blasts out scalding hot water (not just warm).