Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jul 23, 2026|Guest Twin Room
Guest UserThe Hotel Resonance Taipei is a really stylish hotel. It's very new and in a fantastic location – super easy to get to, just a 2-minute walk left from Exit 3 of Shandao Temple MRT Station. The room layout is well-designed, with a separate shower and bathtub, and a dedicated toilet area. The soundproofing is excellent, and the bedding is very comfortable. A major bonus is the self-service laundry room, which is a lifesaver for washing clothes during a summer trip. The washing machines even come with detergent, and the dryer is powerful, getting clothes dry quickly. Just a heads-up though, the laundry room closes at 10 PM. I noticed when booking that the hotel breakfast was just a simple Starbucks meal, so I didn't opt for the breakfast package. There are plenty of convenience stores, supermarkets, and local breakfast spots nearby, so finding food in the morning was absolutely no problem. All in all, I definitely recommend Hotel Resonance Taipei!
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Price per night from:£166
Posted on Jul 26, 2026|Twin Guest Room
Anonymous User
The hotel's location is excellent, very close to the MRT station, with plenty of restaurants, convenience stores, and even a department store nearby. The hotel service was great; they were willing to let us make a phone call and even allowed us a 30-minute late check-out.
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Price per night from:£187
Posted on Jul 26, 2026|Studio Double Room
Guest UserIf you're in Taiwan for a concert at Taipei Dome this is definitely your stay. It's just a 5 mins walk from the concert venue. It's actually within the Song Shan cultural park so there's also many exhibitions and weekend flea markets to explore around there. Convenience stores within the vicinity and many nice eateries too. For night owls, the 24 hrs Eslite bookstore is just next door. The room is also spacious and clean. The hotel staff upon realizing that I was there for a concert immediately offered me a room with the view of the Taipei Dome.
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Price per night from:£211
Posted on Jun 7, 2026|Superior Double Room
CHW01013rd time staying in this hotel. Location is very close to subway so convenience is excellent. Room is much more spacious than the Humble Hotel in Xinyi area with much cheaper price. Gym is also better, and has a small swimming pool (I didn't try this time). However, I have a small suggestion for the gym to extend its operating hour (24 hours would be good like Humble Hotel). Service is super friendly as they remembered my booking details before so check-in was very smooth.
Room has bathtub, shower, a separate Japanese style toilet. Another thing I like specifically is how they treat water, every room has a glass bottle to get sparkling or still water from water machine on the same floor, apart from being friendly to environment, it also allows guests to take the suitable amount of water on their own without asking for extra bottles from the hotel.
I will come back next time. Thank you to all the hotel staff.
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Posted on Aug 24, 2026|Deluxe Double Room
BensonHKFirst Impression: The Luxurious Ritual of a European Castle
Subtle and Secluded Driveway: As the car turned from the tree-lined Dunhua North Road, it entered a highly private French-style circular driveway, exclusively designed for VIP guests.
Museum-Quality Artistic Ambiance: Stepping into the grand and towering lobby, guests are greeted by an aesthetic space adorned with over 1,700 original artworks and exquisite giant crystal chandeliers.
Impeccable Welcome Service: The front desk service is attentive and seamless. Upon being seated, guests are immediately presented with a ceremonial special hibiscus welcome tea and hot towels.
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Price per night from:£304
Posted on Sep 25, 2026|1 King Club Regent
Guest UserThis is probably the most cost-effective hotel in Taipei. The room size is decent, but it's definitely showing its age. There was a stale, sweaty smell in both the room and the hallway. The executive lounge service was excellent, no complaints there. However, the front desk service on the first floor was absolutely terrible. An elderly lady couldn't hear what the staff member was saying, and the short-haired staff member repeated herself several times with extreme impatience, then threw things and rolled her eyes, which was quite disgusting. There were a lot of Japanese guests, and it was very noisy at night. The low service score is due to the front desk; the F&B and the executive lounge staff were all very professional.
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Price per night from:£229
Posted on Apr 11, 2026|Premier Twin Room
Alyssa Ilano
We recently stayed at the Dinosaur Kingdom Family Room and transferred to a Premier Twin Room the following day. Overall, we had a wonderful stay. The staff were consistently kind, helpful, and accommodating, which we truly appreciated.
We especially enjoyed the family room—it was thoughtfully designed and perfect for traveling with a young child. I had initially planned for a two-night stay in this room, but unfortunately, renovations were scheduled to begin the following day. This was a bit disappointing, as it made our time there feel quite short, especially with other activities already planned during our trip.
In comparison to other five-star hotels we’ve stayed in, I did find the lack of flexibility with early check-in a bit surprising, particularly for the themed room. We had hoped to settle in earlier, and similarly, the following day’s transfer to the Premier room was not available early as it was fully booked. While this was different from what I’m used to, I do understand that this may be part of their standard protocol.
On a positive note, we loved the buffet, and the rooms were very comfortable. The complimentary drinks were a nice touch, and the playroom area was excellent—clearly designed with families in mind. It was also lovely to see the hotel organizing activities for children. During our stay, there was a special event (like a children’s appreciation day?), where me and my baby were able to participate in arts and crafts and even received small prizes, which made the experience extra memorable.
The swimming pool was decent, though not very large, and the water was quite cold, so we ended up enjoying the bathtub instead.
One area for improvement would be cleanliness. We noticed visible dust in the room, which was concerning—especially since the room is designed for small children, and for someone like me who is diagnosed with allergies to multiple types of dust mites. I did raise this with Lara at the lobby, who kindly apologized and mentioned she would inform housekeeping. However, upon transferring rooms the next day, I still noticed dust in certain areas, which made me question the thoroughness of the cleaning.
Separately, I also observed that some toiletries (such as conditioner and lotion) were nearly empty upon arrival, suggesting they may not have been checked or replenished prior to our stay.
Despite these points, we genuinely had a pleasant experience overall and would consider returning. I’m also excited and curious to see what the next theme for the family rooms will be after the renovations.
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Price per night from:£158
Posted on Sep 18, 2026|Superior Twin Room
Guest UserHygiene: There's a magnetic sticker on the door, so you can request daily cleaning. The housekeeping staff are incredibly efficient; the room was sparkling clean by the time I finished breakfast.
Facilities: The room isn't small, and the window offers a view of Ximending street. It has a smart TV for screen mirroring, so you can watch Netflix and YouTube. The bathroom has a separate wet and dry area. Disposable slippers are provided, but not disposable toothbrushes, toothpaste, or shower caps. The soundproofing is good, but the air conditioning fan is too loud, even on the lowest setting. The breakfast menu changes daily and is mostly Western. Free drinks and snacks are available from afternoon to evening.
Environment: It's right next to Ximen MRT Station, and there's a bus stop nearby that goes to almost all city attractions. Ximending is just around the corner, very lively at night with lots of food options. Downstairs, there's a Hello Kitty themed 7-Eleven, an Animate manga store, and a Family Mart.
Service: The front desk staff are all very patient and enthusiastic, with excellent service attitudes. Free luggage storage is available.
Overall, it's a great hotel. No weaknesses.
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Price per night from:£100
Posted on Sep 19, 2026|Premier Double Room
Guest UserI stayed for 5 consecutive nights, and from my room, I could see Taipei's landmarks like Taipei 101 and the Chiang Kai-shek Memorial Hall. Every day, I could also grab free snacks from the hotel's 'gan-a-pu' (a small convenience store), and they even provided a small bag for them, which was a thoughtful touch. The only minor drawback was one night when I was woken up by some noise. I called the front desk, and they immediately sent staff up to investigate. They said it was a pipe sound. After inspection and repair, the noise stopped, so their efficiency was quite high.
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Price per night from:£107
Posted on Sep 3, 2026|Luxury Business Room
Guest UserA Serious Failure in Management and Guest Service
I have never experienced this level of poor service and lack of management oversight at a hotel.
Throughout my stay, I had to repeatedly request housekeeping, yet my room was still not cleaned as expected. More seriously, there was even an occasion when I needed to use the bathroom and discovered that there was no toilet paper available.
I immediately brought this issue to the attention of the front desk. However, despite making a formal complaint, the exact same problem occurred again the following day.
At that point, this could no longer reasonably be considered a simple oversight or an isolated housekeeping mistake. The hotel had already been made aware of the problem, yet nothing appeared to have been done to prevent it from happening again.
The most disappointing part is that these issues continued until the day I checked out. After repeatedly reporting the same problems without seeing any meaningful improvement, I eventually stopped complaining simply because I no longer believed that doing so would make any difference.
A hotel may occasionally make a mistake — that is understandable. What is unacceptable is failing to correct a problem after a guest has already brought it to management's attention. This reflects a serious breakdown in communication between departments, inadequate supervision, and a lack of accountability at the management level.
Basic housekeeping and essential bathroom supplies are not unreasonable requests. They are fundamental standards that guests should be able to expect without having to repeatedly chase the hotel for them.
What concerns me most is that the hotel appeared to have multiple opportunities to correct the situation, yet failed to do so. This suggests that the issue is not simply with an individual staff member, but with the way the hotel’s service operations are being managed and supervised.
This experience seriously damaged my trust in the hotel and left me with a very negative impression of its overall management and service standards. A hotel’s reputation is built on how it treats guests, especially when something goes wrong. Unfortunately, in this case, the hotel failed not only to deliver basic service, but also to respond effectively when those failures were brought to its attention.
I sincerely hope management does not dismiss this as a minor housekeeping issue. The repeated nature of these problems, combined with the lack of effective follow-up, represents a significant management failure and can seriously damage guest trust, customer satisfaction, and ultimately the hotel’s reputation.
For me, the most disappointing part was not that a mistake happened. It was that the hotel was given multiple opportunities to fix it — and chose not to.
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Price per night from:£29