Spa hotels in Taipei

Is this a good hotel? Yes, but it's also lacking in many aspects. It leaves a bad impression on returning guests. My last stay was a very unpleasant experience, and I believe most guests wouldn't return a second time, but I'm a loyal customer and a member. Last time, the housekeeping supervisor sincerely apologized, followed up multiple times, and promised to earn my trust, asking for another chance. That's why I stayed here again. ”Today's sword doesn't slay yesterday's man” – the room upgrade or suite promised by the previous supervisor, Ms. Chen, was naturally nonexistent (I later found out she had already left). Even the welcome fruit, welcome drink, and complimentary gift that were previously offered were all omitted. The treatment was worse than my first stay. Turndown service wasn't provided, making me wonder if I was at an economy hotel. At least I'm a senior member of this group, not the highest tier, but I feel misled. Even if the guest booked a standard room this time, the treatment shouldn't be so drastically different from the previous suite stay. This hotel seems dedicated to transforming itself into an economy hotel. For example, they don't provide toothbrushes, bath salts, or mouthwash. The room decorations are paper flowers. Their official app offered an option to request a toothbrush. I clicked it in the afternoon and received a system confirmation, but it was never delivered to my room, nor was I informed by phone that they couldn't provide it. After searching the entire room in the middle of the night and finding none, I finally learned they don't provide toothbrushes. One phrase stuck with me: ”You won't find a single toothbrush in any hotel in Taipei right now.” After checking out here, I went to Villa 32, and they provided one proactively without any excuses. When I called their on-duty staff to inquire, all I received were endless complaints about their mayor and policies. When I mentioned my vocal cords were damaged and I couldn't talk on the phone for long, he interrupted me and continued to ramble on. They seem to lack a complete management system and service process. I called in the afternoon to request two tea bags, but they weren't delivered that day. The next morning, I called again, and they said ”shortly,” but the service was never completed by check-out time. I mentioned this incident when I stored my luggage at the concierge, and they confidently told me they would give me the tea bags when I picked up my luggage. Predictably, their promise remained empty. They shouldn't have promised anything at all. There probably won't be a next time. Because this time was even worse than the last.

The room was spacious. Even though I booked through different platforms, I mentioned it to the front desk when checking in, and the staff happily arranged for me to stay in the same room for the entire duration. The room was a large double. The only minor issue was that the soundproofing wasn't great. I needed to cut some fruit, and they quickly sent a staff member with a knife and fork, and even a plate. They also brought a wine opener to the room, which was very thoughtful. Overall, it was a fantastic experience. The location is also excellent, just across the road from the subway exit. I would definitely stay here again if I have the chance.

Facilities: There's a 7-Eleven nearby and a FamilyMart right across the street, which is quite convenient overall. However, it's a bit far from the subway station, at least a 15-minute walk. The hotel can help call a taxi. Service: The service was good. On the first day, my room had a very strong perfume smell, which made me uncomfortable as soon as I entered. I immediately contacted the front desk to request a room change. After about a 10-minute wait, staff assisted me in successfully changing rooms! Throughout my stay, all my needs were met to my satisfaction! The hotel offers views of Songshan Airport and Taipei 101 on one side, and the Ferris wheel 🎡 on the other!

This 5-star 'wellness and healing' hot spring hotel is incredibly convenient, located just a 1-minute walk from Xinbeitou MRT Station across the street. It specializes in sulfur hot spring rooms, making it perfect for travelers looking for a high-quality, relaxing experience in Beitou. Guests of Hotel Royal Beitou can enjoy a leisurely and flavorful buffet breakfast at the exclusive restaurant, where the food quality is excellent and the ingredients are very fresh. Nearby, there are city attractions such as Beitou Hot Springs, Beitou Hot Spring Museum, and Beitou Public Library, all easily reachable on foot from the hotel. I thoroughly enjoyed my two-day sightseeing and relaxing trip to Beitou and will definitely stay at this hot spring hotel again on my next visit.

This trip exceeded all our expectations! The staff were incredibly welcoming and helpful during check-in. When they learned it was our anniversary, they even upgraded us to a Maple Forest Room and surprised us with a lovely small cake in the evening, which made my wife very happy. The hot spring quality and facilities were top-notch. Although the water filter in the indoor water dispenser needed replacing, the staff quickly provided bottled mineral water. Overall, the minor flaw didn't detract from the experience. Highly recommended!

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

We are long-time Taipei residents and now whole of Beitou area pretty well becuause we like hot sorings very much. Relaxing undisturbed atmosphere of this hotel is certainly big advantage. Its clean to perfection with minimalistic style of high-end japanese style onsen. i loved wooden floorings in the rooms , great hot spring bath with convenient hot spring water and mountain water taps so you can regulate the temperature you like. outside atmospheric is so amazing natural you wake up and feel yourself like somewhere deep in the jungle forgetting for sometime that you are close walking distance to Xinbeitou station. I walked around in the morning to Beitou Hot Spring Museum area, had wonderful breakfast with family and felt shiawase along every moment i stay there

Fantastic hotel! I thoroughly enjoyed my stay here during my trip to Taipei. A fun little bonus was being able to grab candy from the snack shop next door every day. The room was really smart, and I loved having a square bathtub and bath salts. Highly recommend!

Sweetme Hotspring Resort is a fantastic place to unwind and recharge. The location is excellent, just a few minutes’ walk from Xinbeitou Station and conveniently close to many restaurants. One of the highlights of the stay was the spa experience. Guests can enjoy both the private in-room hot spring and the public spa facilities. The room was clean, spacious, and thoughtfully designed for comfort. Breakfast was another strong point, with a good selection of food to start the day right. Overall, Sweetme Hotspring Resort delivers a well-rounded experience with great amenities, a prime location, and a relaxing atmosphere. I will definitely come back again.

The location of the Hotel isn't that convenient to go to, so it's recommend to look at their shuttle bus timing or simply book an Uber to ride up the hill. Each room that you book also comes with a 1x free visit to the outdoor Spa facilities so I highly suggest you to bring a swim wear to go as it's pretty good even at night time. As for the room it's spacious like other reviews photos have shown but not a lot of people have shown the bathroom/toilet so I'm including it here. It's a very spacious Toilet with the bathtub that has the Onsen water, and the shower head beside the bathtub.