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Posted on May 2, 2026
Anonymous User
Facilities: As it's a relatively new hotel, all the facilities are very new and clean. The only downside is that the shower door's waterproof strip was faulty, so every time I showered, water leaked out and wet the bathroom floor. I had to use many towels to soak up the water, which is unacceptable for a hotel claiming to be high-end; such a small detail should not be an issue.
Hygiene: As mentioned, the hygiene was excellent, which is expected from a new hotel. The housekeeping staff did an acceptable job.
Ambiance: I particularly loved the decor; it's simple yet luxurious, modern yet refined, showing a great sense of style.
Service: As an experienced traveler, I believe the service doesn't match a hotel that claims to be the top luxury hotel in Taipei. While the local Taiwanese staff are professional with their smiles and greetings, there's no warmth. You feel a coldness behind their smiles and enthusiasm.
Dining: Overall, the dining was quite disappointing. They have a lounge, which functions like an executive lounge, but all the food was very ordinary. The drinks were excellent, but breakfast was also very average; the bread and food didn't live up to the hotel's luxurious decor. This was a major letdown. The breakfast and lounge food were far inferior to what you'd find at the Mandarin Oriental, which was quite disappointing.
Summary: I've stayed in many hotels in Taiwan, including the Mandarin Oriental, Hyatt, and W. From a luxury, value-for-money, and service perspective, Cappella should not be ranked as Taipei's number one luxury hotel, for the following reasons: While the hardware is excellent, some details are lacking. As I mentioned, the bathroom's waterproof strip, and there was also a strange smell in the room, possibly due to the new renovation. These details need improvement to truly be considered Taipei's top luxury hotel. More importantly, the service needs work. Overall, the hotel should further strengthen its staff training on service to ensure guests genuinely feel their service is warm and thoughtful, rather than just professional. Only then will it live up to its luxury status and price. If you ask me to recommend this hotel, I have reservations. Given its reputation and price, it's not worth recommending. Perhaps if the value for money were better, it might be worth a try.
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Price per night from:IDR 10,997,054
Posted on Jul 30, 2026|Executive Suite King
Aaron hong
I won't be showing my room; it wasn't stunning, but it embodied the quintessential Japanese simplicity and cleanliness, which was very comfortable. The housekeeping was also meticulously done every day. I absolutely loved the cigar lounge on the third floor; the staff there were very professional and even had some limited edition cigars. Since it's a hotel cigar lounge, the prices naturally weren't amazing, but considering the service and ambiance, enjoying a cigar there was a real treat. I also heard that the beef noodles on the first floor are quite famous online, and they were indeed good. All in all, it's worth staying again, and the location is excellent.
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Price per night from:IDR 1,950,878
Posted on May 10, 2026|Superior King Room
Anonymous User
Great stay at Grand Hilai Taipei, I made full use of the pool this time - the last time a typhhon hit and the pool deck had to be closed duh... The Taipei Cosplay summit was taking place at the exhibition center next door, which made for interesting action
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Price per night from:IDR 2,145,702
Posted on Jun 10, 2026
Guest UserI personally found this place to be fantastic! The service attitude was top-notch, and the breakfast was incredibly rich and varied. The rooftop pool was also a major plus – perfect for some great photos.
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Price per night from:IDR 3,993,903
Posted on Mar 4, 2026|Classic King Room
Anonymous User
Facilities: There's a 7-Eleven nearby and a FamilyMart right across the street, which is quite convenient overall. However, it's a bit far from the subway station, at least a 15-minute walk. The hotel can help call a taxi.
Service: The service was good. On the first day, my room had a very strong perfume smell, which made me uncomfortable as soon as I entered. I immediately contacted the front desk to request a room change. After about a 10-minute wait, staff assisted me in successfully changing rooms! Throughout my stay, all my needs were met to my satisfaction!
The hotel offers views of Songshan Airport and Taipei 101 on one side, and the Ferris wheel 🎡 on the other!
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Price per night from:IDR 3,106,661
Posted on Feb 9, 2026|Deluxe Twin Room
Adonis_ToThe hotel boasts an excellent location. Upon exiting Xinbeitou MRT station, it's immediately visible across the road to your left. The service was also top-notch. During check-in, I was offered a unique tea, and the process was completed swiftly. A staff member assisted me with my luggage to the room, explaining the hotel's facilities and complimentary activities along the way. During my stay, activities included an escape room, a 'night witch' tour, and a yoga class. The staff also informed me about the breakfast restaurant's location, explaining that some items are a one-time serve, while others are all-you-can-eat. They even recommended the ********* beef noodles. Once in the room, they thoroughly explained its features and offered helpful tips. The hotel's proximity to the library, Beitou Geothermal Valley, and the Hot Spring Museum makes it incredibly convenient. Highly recommended!
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Price per night from:IDR 3,143,520
Posted on May 19, 2026
JD 508
This trip exceeded all our expectations! The staff were incredibly welcoming and helpful during check-in. When they learned it was our anniversary, they even upgraded us to a Maple Forest Room and surprised us with a lovely small cake in the evening, which made my wife very happy. The hot spring quality and facilities were top-notch. Although the water filter in the indoor water dispenser needed replacing, the staff quickly provided bottled mineral water. Overall, the minor flaw didn't detract from the experience. Highly recommended!
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Price per night from:IDR 3,138,254
Posted on Mar 28, 2026
Guest User
Terribly convenient to everywhere with connection to 捷運、臺鐵 & 高鐵 station. There’s also a direct bus from/to Taoyuan international airport which takes ~80 minutes.
Eating / shopping is also convenient as it’s linked to shopping malls.
Room is spacious & clean, only drawback is no supply of toothbrush & toothpaste. Service is good. When checkin, staff asked if we brought toothbrush & toothpaste so that it wouldn’t be a surprise to us.
6 bottles of water are provided everyday which is great. However, free bar only has 1 coke, 1 sprite & 1 apple juice and no refills in our 4 nights’ stay.
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Price per night from:IDR 2,880,243
Posted on Apr 14, 2026|Hyatt Grand Deluxe King Room
AWMCThe location of this hotel is perfect, situated right next to 101. A short walk across the footbridge and you have access to a number of restaurants and food court.
The room itself is sufficient but a bit old and dated. The lobby is big and full of people, almost like a tourist attraction. With the doors constantly opening and closing, any cold air tends to escaping resulting in quite a warm and uncomfortable lobby.
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Price per night from:IDR 4,491,495
Posted on Apr 13, 2026
JLun3388
Sweetme Hotspring Resort is a fantastic place to unwind and recharge. The location is excellent, just a few minutes’ walk from Xinbeitou Station and conveniently close to many restaurants.
One of the highlights of the stay was the spa experience. Guests can enjoy both the private in-room hot spring and the public spa facilities. The room was clean, spacious, and thoughtfully designed for comfort. Breakfast was another strong point, with a good selection of food to start the day right.
Overall, Sweetme Hotspring Resort delivers a well-rounded experience with great amenities, a prime location, and a relaxing atmosphere. I will definitely come back again.
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Price per night from:IDR 2,640,662