Rexinshiminandesen
October 9, 2021
To be honest, this is the first time I have booked such a terrible hotel on Ctrip. Although I have to give Ctrip customer service a big thumbs up for their subsequent coordination and handling. The first night I checked into the hotel, the air conditioner in the room I was assigned was loud, like a roaring generator (you can watch the video). The hotel had known about the problem with the air conditioner in this room for a long time, but they didn't fix it, and the room was full and they didn't have to change it, which led to the second Hardly slept a night. We agreed to change rooms the next morning, but we were asked to move to a new room immediately. The reason was that if we came back at night, it would delay the hotel from selling this room with a loud air conditioner. Excuse me? ? ? Is it really just about money and not caring about customer experience? We were worried that if we didn't move immediately, we would have to stay in a room with a loud air conditioner at night. It would be difficult to book a hotel anywhere during the National Day holiday, so we would have to delay our schedule and move. Finally, the front desk promised to refund part of the money the night before, but afterwards completely refused to accept the refund, and Ctrip had to come forward to coordinate. In short, this check-in experience is really terrible. Not to mention the average accommodation conditions in all aspects, the hotel's unprofessional communication, not putting customer experience first, and the behavior of only putting interests first without making any concessions is really unacceptable.
Also, thanks to that bed, it was so hard that I experienced what a hard bed is all over again after more than ten years.
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