Cala la Luna Resort

If it were possible to give zero stars, I would without hesitation after our week-long experience at Cala la Luna. The only bright spot in this disappointing experience was the hotel's location, conveniently close to the city center. The standard of the rooms was also positive, for the most part. From the beginning, the welcome from the ladies at the reception was anything but warm, with an attitude that seemed to depend on their degree of friendliness towards customers. Breakfast, unfortunately, was a complete disappointment: inferior quality croissants, the total absence of fruit (apart from a few Kiwis with the consistency of Cala Rossa rocks) and a coffee to be prepared independently with a machine which to define as horrible would be a compliment. . The result was an undrinkable drink - all this in Italy. The staff in the room did nothing to improve the situation. Once they mixed salt packets with sugar, turning my coffee into a salty drink. When reporting it, the breakfast manager not only ignored our complaint, but even laughed in my face, demonstrating an unprofessional attitude. Sometimes they said hello, sometimes they didn't. They started chatting among themselves rather than helping the customer. The request for privacy for our room on a special day was completely ignored, and when we returned, they nonchalantly informed us that there had been a lack of communication and that they had come in anyway. The cleaning of the room was done with the same casualness as the rest in that hotel: sometimes it was cleaned well, other times we found the garbage bag left in the room, the kitchen was not cleaned for 3 days in a row, even if we communicated . We were now used to getting towels in the corridor. The animation, far from engaging, was a real tragedy. A rude and rude entertainer constantly disturbed our holiday, going so far as to rudely interrupt an important call from my girlfriend, always with a cigarette in his mouth and an unpleasant attitude. Another time he chased us to the port of Favignana, always with a cigarette in his mouth. After experiencing all these disturbances, we decided to speak to the front desk to express our concerns. However, the promise to report matters to the director remained just an empty promise. We only discovered on the day of departure, when the manager himself accompanied us to the ferry, that our complaints were never taken seriously. A bitter ending to a holiday we would have liked to forget. In conclusion, we cannot recommend Cala la Luna to anyone looking for a pleasant and relaxing holiday. We hope that management seriously addresses these issues to improve service and make the experience more positive for future guests.

Strategic position to reach the centre, the port and the coves by bike. Breakfast certainly needs improvement with packaged products and poor variety of products, perhaps because it is at the end of the season. Few staff present, except for two or three people of the entire staff, excellent cleanliness of the rooms.

The rooms are poorly insulated. We were kept awake due to rude neighbors playing music until 3am. We notified the front desk with little success. Luckily we only stayed 1 night. If you can choose another place .

Small, cute establishment with a swimming pool area. Staff is quite friendly. We asked for a quiet room (far from the noise of the entertainment). We weren't bothered. It is located a stone's throw from the center of Favignana and 10 minutes by bike from the beautiful Lido Burone beach.

Well organized village with little entertainment for the little ones, the rooms are spacious with front and rear terrace.

Ho soggiornato in questo piccolo resort per 3 giorni, con la mia famiglia. Molto carino l' appartamento, in stile "Favignana", dotato di tutti i confort e molto spazioso. Colazione ottima, con ampia scelta di prodotti dolci e salati. Non posso recensire il ristorante per la cena, perche' abbiamo preferito visitare i ristorantini del centro, raggiungibile in 5 minuti a piedi. Posizione molto comoda. Per girare l' isola abbiamo preso le bici elettriche, comode e pratiche per raggiungere le calette piu' belle. Nel complesso un bel voto 9...struttura semplice, pulita e tranquilla. Favignana stupenda..se tornero' in Sicilia, tornero' al Cala la Luna!💙💙

Abbiamo prenotato pensando di trovare le qualità di un normale villaggio o anche chiamato “resort”. La cosa peggiore è stata L ‘assenza di servizio. Non esiste una stanza dove depositare i bagagli, ma in attesa di avere la stanza, l’unico posto dove lasciarli è in reception per terra, sparsi ed incustoditi. Il bar non aveva una cassa e quindi per pagare dovevamo recarci alla reception. Non appena abbiamo fatto il check in, non è stata fatta nessun tipo di accoglienza e non è stata data nessuna informazione relativa ai posti da visitare o consigli per passare la vacanza al meglio. Hanno assegnato la camera senza ne indicarla fisicamente dove si trovasse ne accompagnarci. La stanza era piena di criticità importanti: cattivo odore (di umidità) sia dell’aria sia delle lenzuola e igiene ai limiti minimi. La doccia si chiudeva a malapena e lo scarico intasato, allagando così tutto il bagno. Assenza di Wi-Fi. Letti a castello tipo ostello. Colazione soddisfacente.