Red Roof Inn Florence - Civic Center

The room was dirty and the linens were not clean with cigarette burns as well as no rags. I had to deal with loud music and lousy customer service skills all holiday weekend and week.

Homeless people were hanging outside the hotel. There was no security on the grounds.

Very clean budget motel. Good for one night stay on the road. Friendly reception staff. Tea and coffee but no breakfast. In mall type location.

Room reeked of cigarettes and butts under the bed. Batteries were stolen from remote andightbulbs also stolen from light. Rugs were damp and dirty.

Property is very dated and not kept Broken lock on door Smoke detectors broken sitting on a c No water pressure Dirty

Staff (Pam) was decent to me, not particularly friendly but not rude. However she was rather rude to 2 customers who called while I was checking in, and made rude comments about them. Hotel claimed recently remodeled rooms. Mine was not. It was clean but old, and smelled like smoke although it was supposed to be a non-smoking room. Wooden steps going to upper level where our room was were rotting, unsafe. Felt unsafe and uneasy outside.

When i arrived there was only one person at the service desk and a line full of people. It took one of my friends 1 hr to get checked in. First room was not clean. Second room had roaches. Third was ok. Took me 40 min to check in people who already checked in, had issues with there door handles not working right and came back to complain. When i was finally checking in i got to my room and seemed to be ok. I had an issue with the door myself. As i was leaving i had to take two rounds to the car and the door didnt close all the way. The deadbolt lached out when i didnt touch it and wouldnt push back. So i entered the room and had to push really hard to get the deadbolt to latch back so i can finally close the door. Overall stay was ok.