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I have been loyal to that hotel 3 times in a row. But my last experience, during the pandemie was HORRIBLE. A CUT OF AC FOR 3 1/2 HOURS, WITHOUT WARNING, TO SAVE MONEY BECAUSE NOT ENOUGH PEOPLE. Nobody told me this; I asked why, I got reasons all as fanciful as each other!THE TRUTH, BEFORE LEAVING. If you can t afford to look like a 5 stars hotel, don t pretend it with the rate! The cherry on the cake was a morning, because everything was so old-in terms of food, to find some eggs of cockroach eggs in corn flakes- i do have substantial proofs, pixs, videos, & more.... The owner Fernando had the audacity to talk to me nicely about the situation-not to eat french fires in order to have clients satisfied- EXCUSE ME, it's normal! it's not a favor(maybe Brasil, not anywhere else, travel Dear!) I paid, and got expulsed, because too demanding????- in a middle of a pandemic!!, to satisfy the little ego and unprofessionalism of that owner who makes you think he is rich-quite the opposite!.... (He didn t speak english well, -not his fault, but that s ok.) His action was almost criminal. To expel people in the middle of a pandemic in a dirty, unprofessional way, who pay a 5 star (but in fact, it is only 1 and a half star) and who have asked for explanations.

Location and Access – The hotel is on a prime ocean front position separated from the Praia de Iracema by a busy road. Nearby are many similar high-rise hotels and residences. There are only very limited shopping, restaurant and bar choices within close walking distance. The nearest supermarkets are a 10 to 15-minute walk. Fortaleza centre is 25 to 30 minute walk. Airport is 25 minutes by car – but allow extra time due to a major highway construction project. Close to the Beira Mar with some interesting places and amazing street art. Uber can get you to most places safely and cheaply Google Earth – The hotel can be seen on Street View Architectural Style – A brutal high rise 23 storey building clad in blocks of smoked glass and black and white ceramic tiles I am going to divert from my usual review format as there are issues that have been raised by other commentators on TA which need a response and I think that the hotel management may be in the process of taking action to address these points Staffing and Hospitality – My first hurdle. I don’t speak any Portuguese. Before arrival email enquiries were responded to quickly, professionally and in English. Check in and Check out on 2 occasions went very smoothly and any requests dealt with satisfactorily including storage of luggage during a side trip to Brasilia. Door and security staff were always very welcoming. Housekeeping – invisible but excellent with room and public areas perfectly clean. Restaurant staff equally hospitable with the egg chef even taking time (as well as cooking) to write on guests’ egg orders “Tenha um bom dia – Luana!” Restaurant – Breakfast – Part of my stay coincided with Carnaval weekend when the hotel was full. During those few days the buffet breakfast was very busy and free tables were difficult to find. Despite this the buffet was always well stocked. Comments have been made in other reviews about the contents of the breakfast buffet. I have to say I found the variety and quantity of the international and local specialities on offer more than adequate and combined with eggs, omelettes and tapioca dishes cooked to order was more than sufficient to satisfy any appetite. I had dinner only once during my stay mainly due to the limited menu choice and prices higher than in other restaurants Public Areas – There is a small manicured garden at the entrance and a covered area with seating. The double height reception area looks to have undergone a recent renovation and you would hope to be a sign of things to come. On the ground floor is a well equipped Gym. On floor “J” (first floor) a small pool area, jacuzzi, sauna, play and games rooms. The whole of this area looking very tired and by the time of my departure the pool, jacuzzi and sauna had been demolished and were due to be replaced over a 45 day period 4 lifts serve all floors and I never had to wait more than a few seconds for one to arrive. Corridors leading to guest rooms are fairly bleak and d

It is a 105-room hotel very nice, very clean Although there are currently some areas in repair, these places are not occupied. The hotel is very comfortable and is very comfortable and is very comfortable. The restaurant, though simple food, is very accessible at its price.

Thoroughly enjoyed my stay at this hotel. The staff were all amazing, all of them were happy to go the extra mile for you whatever the request, in perfect English no less. The facilities were great, although the pool area could get a little crowded on busier days. The rooms were very spacious, the air conditioning was extremely good, although the decor was a little dated. Room service food wasn't great but when is it ever? A great location, right across the road from what felt like one of the safer areas on the beachfront.