I booked once on May 16th. After taking a shower in the middle of the night, there were no towels. The next day, the front desk proposed to upgrade the room type for the next stay in order to avoid bad reviews. Today, I booked 5 executive double rooms on a business trip. I proposed to upgrade the room last time. Regarding the matter, I directly denied that there was no such thing, and said with a very strong attitude that you found the chat records, and later found the chat records that reflected the problem at that time, and then said that the executive room could not be upgraded, and there was no room, and that attitude was really... Forget it, business trip Don't worry about it, checked in, returned to the room in the middle of the night, the air conditioner was broken, called the front desk, and asked someone to come and see, after a long time, it was still broken, and I was too tired in the middle of the night, I said let's change the room, the cleaning lady said bed sleep After that, I can’t change it. I said that the weather is 36 degrees and there is no air conditioner. Tell me what to do. Later, the front desk changed the room. (At night, it said that there was no room, but now there was a problem and said that there was a room, and you upgraded it) Hotel lobby There is a machine for buying beverages. In the past, the machine was broken after scanning the QR code. There was no prompt on the machine. When I asked the front desk, the front desk replied that it had been broken for a long time. , that is, the way and attitude of the hotel staff to deal with things is really not flattering!
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