Guest User
December 26, 2023
You know when things aren’t going to be great when you turn up on Christmas Day and there’s less decorations up than in your own home. We were given an ‘amuse bouche’ of a spoon of mushroom risotto- and I did wonder forty / fifty minutes later if this was all we were going to get. Eventually the waitress remembered we were sitting round the corner near the men’s toilets and brought some food. All the starters arrived with a lovely offering of burnt sourdough to accompany - not just a little, but literally blackened. At this point I knew we were in for a rough ride. Having cleared our own table an hour later, still no sight of anything resembling a turkey was on the way: it got to the point where the neighbouring table were starting to offer us their spare vegetables. I should mention at this point that our waitress ( dressed in her pink dressing gown - I kid you not) was clearly off her face. Eventually the main courses delivered - soggy turkey, cheap gravy, some veg undercooked, some overcooked. So much for ‘shell on prawns’ with the cod in a chickpea cassoulet / it was an inedible piece of fish in a emptied tin of tomato’s and that’s about it. Rosemary potatoes …. More like re- heated frozen Aunt Bessie’s. My daughter had chosen steak - it was served with a tomato. No sauce or other accompaniments. After we had cleared up our plates and stacked them at the bar again, ( at this point our fellow table next door were literally telling staff that we had been forgotten in our behalf by this point), we considered skipping dessert and just going. We didn’t / and were given some random puddings that didn’t resemble anything we had pre ordered. We were not offered tea or coffee at the end, even though it was part of the menu. I was asked for it it and charged for it, as well as the puddings!??! It cost an absolute fortune and was a total disgrace. So disappointing as I used it be a local and the food, decorations and atmosphere used to be really special. Now it’s more like a Wiltshire version of Fawlty Towers, served by in experienced staff. No apologies, no offer of compensation when I spoke to the manager. Never again.