Fuji Ginkei

The room was nice with a view of Mt. Fuji, and the hot spring scenery was also fantastic, but unfortunately, there was no private onsen. Location: The hotel's location is very convenient for walking, and you can rent bicycles nearby to ride around the lake. Dining: Both breakfast and dinner were exquisite. We had Kaiseki cuisine on the first day and a Hoba Miso (Puku) hot pot on the second day. Service: The hotel staff provided great emotional support and even proactively offered to take photos for us as souvenirs.

Pros: The room directly faced Lake Kawaguchi and Mount Fuji. Seeing Mt. Fuji does require a bit of luck, but when it clears up, the view is absolutely stunning—you can just relax in your room or at the restaurant and take it all in. Meals are reservation-based; the staff asked for our preferred dining times in advance, so I chose 7:30–8:30 AM for breakfast and 7:00 PM for dinner. The food was exquisite, served on tableware that looked like works of art, and the portions were generous. We were traveling as two adults with a 4-year-old child; since our child is young, the staff kindly let us share our meals with him at no extra charge, which made the whole experience wonderful. There was also a Chinese-speaking staff member who introduced the dishes, which was a huge help because otherwise we really wouldn't have known what many of the courses were. The onsen has both indoor and outdoor baths—they are small, just one pool each, but it wasn't crowded during the National Day holiday. For the two days we stayed, our family practically had the hot springs all to ourselves, which was great. Areas for improvement: The pick-up service needs work. I managed to reach them via Ctrip's internet call while on the way, but once we arrived at the station, I couldn't get through no matter how many times I tried. In the end, we had to take the Red Line public bus to get there. I hope this can be improved. Overall, everything else was fantastic—it's a great place for families to unwind, take leisurely strolls, and enjoy the beautiful scenery.

I rarely write negative reviews, but my experience at this hotel was truly unbearable. 1. Upon check-in, I was informed that the tax could only be paid in cash, not by card. Despite it being only 150 yen, the front desk repeatedly consulted their superiors, and for half an hour, they couldn't resolve it. Only after I explicitly expressed my dissatisfaction did they agree to let me check in first. To my surprise, when checking out, my credit card worked perfectly, and payment was processed instantly. It's not about the small amount; what's unacceptable is that they troubled the guest to the point of anger, yet the payment process was seamless when it suited them. 2. The soundproofing in the room was terrible. The old Japanese-style wooden floors offered no sound insulation whatsoever. Normal footsteps from the room above sounded like an earthquake, making it impossible to sleep for most of the night. 3. The breakfast time was strictly limited to 7:45–8:30 AM, with no service available afterward. Check-out was at 10 AM. A vacation is meant for relaxation and rest, but such rigid scheduling made for a very poor experience, feeling nothing like a relaxing holiday stay.

The location is quite decent. It takes less than 10 minutes by the shuttle bus from the station. There is an information center at Kawaguchiko Station; you can ask the staff there to call the hotel, and they will come to pick you up. The interior view is also nice, and you can walk to Ubuyagasaki. However, the food at the hotel was so terrible... Easily the worst meal I've ever had at a hot spring ryokan.. Breakfast

My friend stayed here and had a great experience. The Wi-Fi was a bit slow, but we rented an electric scooter to ride around the lake.