Name: Fujino Kirameki Fujigotemba
Address: Gotemba, Japan
Rating: 8.9

Japan

Hakone

Gotemba

Indonesia

South Cikarang

Eiheiji

Yugawara

Dear Hotel Team,
I did not want to make these points of criticism public and therefore sent you an email on September 16, 2025. Since I have not received any response by October 1, 2025, I am now publishing my points of criticism.
Thank you very much for hosting us from September 14 to 16 2025. Your service is so attentive and friendly - it was consistently perfect.
Unfortunately, we experienced many shortcomings that I would like to point out to you.
The room, unfortunately, was not clean. The sink siphon is yellow, and the bathtub on the balcony is full of residue from the thermal water. We found hair everywhere: on the floor, the bed, and the couch. I would expect a different hygiene standard in a 5-star hotel.
The bed linen seemed old and had frayed edges and loose threads sticking out. It did not feel inviting to sleep in. On the terrace, the hanging chair had a hole that looked like it was caused by a cigarette. The wooden surfaces in the room showed a lot of wear and damage in many areas. Simply touching them up with a suitable marker or paint would already make them look newer and more high-quality.
At the buffet, the water glasses were unfortunately very small. In the summer heat, I had to fetch four rounds of two glasses each at dinner to stay sufficiently hydrated. At the first breakfast, I got a cappuccino from the coffee machine. No milk came out, even though a staff member had just refilled it, and the remaining coffee tasted strongly of cleaning agent. The taste lingered in my mouth until the evening. I only took one sip and didn’t want to drink any more.
On the first night, I was woken up by irregular beeping in the room. After a long search, I identified the safe as the source. The safe was irregularly entering codes on its own without any input. I tried to open it with my PIN - since our laptops were locked inside - but I couldn’t open it anymore. The error HOLD03 appeared, so I wanted to wait the three minutes for a new PIN entry. In the meantime, the safe entered codes again by itself and reactivated the HOLD03 timer. Luckily, I found a three-minute phase when the safe didn’t make an input on its own, and I was able to open it with my PIN. Out of lack of trust, I didn’t lock the laptops in the safe again. I kindly ask you to have the safe serviced and the defect repaired.
Because of this, I unfortunately slept poorly and with the hygiene issues and the problems at the buffet, the overall stay was not enjoyable.
A single problem would not make the stay worse, but the accumulation of issues put us off and does not correspond to a 5-star hotel charging ¥80,000 per night for a simple double room.
I hope my feedback helps you and wish that you can resolve the problems easily and cost-effectively.
Your service is on such a high level, and we truly appreciate that.
Best regards

Luckily this onsen hotel has a Family Mart right next to it. Everything there is clean. Onsen on 6/F is also very clean, loved it very much. The best part was to bring my family to the Yunessun swimming facility right across the road. Free entry if you get tickets from the hotel front desk.

The hotel rooms are very Japanese-style and clean. The front desk staff was very friendly. Breakfast consisted of three small rolls, yogurt, salad, coffee, and juice, which was more than enough for us. Yunessun Free Pass: Located about a 7-minute walk from the hotel, it was fun to take the kids. There are swimwear and nude areas. The swimwear area has two large outdoor slides, which were fun. Dinner was delicious at the barbecue on the third floor. Getting to the hotel: Take the mountain tram to Kowakudani Station. There's a steep climb, so if you have luggage, it's recommended to ship it to the hotel from the station; carrying it yourself is very tiring. There's also a bus stop near the hotel called Horaien Station, which I felt was closer. The bus goes to Hakone Port and rides the pirate ship.

This ryokan is simply too lively! It's a pity we were there a bit too early coz the garden will be so beautiful in full bloom! The staff are friendly and nice!
Service is superb! But when come to value for money, their sister hotel Tenyu is of better and greatest value with a slight higher price but worth it. However they are totally different type of ambience and feel. For ryokan experience, this is no doubt better choice

During the May Day holiday, all hot spring hotels in Japan increased their prices. Based on the principle of cost-effectiveness, I chose this very Japanese and traditional hotel. The service is in Japanese, and the communication at the front desk relies on a translator.

Geographical location, get off at Minami-Ito Station and walk 600 meters. There is a 24-hour AEON supermarket next to it.

We came from Kamakura, it was already past 9 o'clock in the evening, and the check-in reservation was a family room. When registering on Ctrip, it was 2 people, but I forgot to register the child. At this moment, the old-fashioned characteristics of Japan were reflected, and I was told that the 7-year-old child needed to pay the price.
They said there was no room service after 7 o'clock in the evening, so I had to make the bed myself. It was the first time I laid tatami, and this fee should be compensated to me.

There is a hot spring on the basement floor of the hotel, which is separate for men and women to soak naked, which is still very comfortable, and feels like a special venue. The only regret is that there is no scrubbing service, haha ​​Hh

I have stayed at this hotel several times. The view from the room is good, and you can see the mountains and the sea and it is very healing. I am glad that the hot springs are relatively empty. The employees are also kind and recommended.

View of Mt Fuji at your room's doorstep. What more can you ask for? Marshmallow over camp fire to end it all off in the night. Rooms are clean. Staffs are attentive and accommodating.

Fujita

Columbus

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