Venture33157273141
April 16, 2024
According to Trip Adviser this is the second best hotel in the local area?????? I don’t get it…….. but if I said that the average age of the guests visiting this hotel was between 60 and 75, then this may add some context to its current rating. The hotel is situated in a residential area and if you like being woken by a cockerel each morning at 5am and listening to motorcycles racing directly past the front of the hotel whilst you try to relax on your balcony, then Yes, this hotel is perfect for you! We booked one of the relatively new Deluxe Suite Rooms with a sea view and we specifically requested a “quiet room”but as you can see from the above and our very noisy Eastern European neighbours, this request was completely ignored and although the hotel has given itself a four star accreditation and stuck stars on the patio doors to reinforce it, this did not fool us and in fact it added insult to injury, as the room didn’t even have even have a coffee machine and the daily Nescafé and poor quality tea bag allowance with a kettle, was restricted to just one drink each per day each. As this was our first visit to Madeira we also decided to book half board, but this was a complete waste of money, as there are plenty of good value restaurants near by, but if you prefer “school dinner hall food” then this option is perfect. Probably the most disappointing point of all though, was the total lack of empathy from the TUI rep named Gabriela when I asked for our return transfer pickup time to be revisited, given the arrival transfer only took 20 minutes and yet we received notification of a 3.5 hour transfer leaving at 7.30am in the morning?????? Potential TUI customers should be aware that I was advised that it is now TUI Policy for all guests to arrive at the airport 3 hours before departure and not 2 hours as we follow in the UK and so I would strongly recommend private transfers for those who value the time that they have paid for in resort, along with a relaxing breakfast before departure. However, when I arrived for the transfer I found out the real reason for the 3.5 hour transfer, as first we had to load our cases on to a separate transfer van and then walk to an area off site to meet the coach, that could not traverse the restricted access to the hotel and when we eventually arrived at the coach, a guest announced that they had left their phone at the hotel and so we were delayed a further 15 minutes, whilst the rep returned back to the hotel to try to locate the missing phone FFS! On a final point, other gusts have already commented over the hills leading up to the hotel, but I would forget those comments and instead I would replace this description with the word “mountainous” as this better describes the hotels location. Thankfully though, Taxi’s are very reasonable and so we used these on our return to the mountain each day.