Aloft Guangzhou University Park Reviews

Response from Property: 哇！看完你的好評，我嘴角都要翹到天上去啦～遠離天河喧囂還挨着公園，住這兒就像偷得浮生半日閑！經理幫買零食超暖心，中西早餐管夠，大房間配舒服床品，不管商務還是休閑都超適配～能讓你這麼誇，我們全員都跟打了雞血似的！下次來記得找我小軒，保準讓你體驗更上一層樓～

Response from Property: Dear Guest,​Thank you so much for taking the time to share your valuable feedback about your stay with us on Ctrip. We are truly delighted to hear that our receptionist’s English service left a positive impression on you and that you had an overall pleasant experience during your time here. Your recognition of our team’s efforts means a great deal to us—it serves as a wonderful motivation for us to keep refining our services and ensuring every guest feels welcome and well-cared for.​We also sincerely appreciate you bringing up the points about laundry services. We fully understand that having convenient self-laundry options is important for a comfortable stay, and we apologize for any inconvenience caused by the current lack of self-service washing machines and the pricing of our hotel’s laundry service. Your feedback is crucial to us as it helps us identify areas where we can improve to better meet our guests’ needs.​We are pleased to share that we are actively working on setting up a self-service laundry room for our guests. This facility is scheduled to be fully ready and put into use by mid-September. We believe this addition will not only address the self-laundry needs you mentioned but also enhance the overall convenience of future stays for all our guests.​Once again, thank you for your honest feedback and for choosing to stay with us. We would be honored to welcome you back to our hotel in the future, and we are confident that your next stay will be even more satisfying with the new self-service laundry option available. If you have any further questions or need assistance before your next visit, please feel free to reach out to us.​

Response from Property: 尊敬的賓客，非常感謝您對我們酒店的肯定，我們會再接再厲不辜負您的好評，您的十分滿意就是我們前進的動力。我們也將您對員工的表揚分享給酒店管理團隊並對員工進行表揚嘉獎。再次感謝您對酒店和酒店員工的肯定，期待再次光臨，祝旅途愉快！

Response from Property: Dear guest, thank you very much for your five-star review and detailed sharing! Front Desk Managers Ms. Wilson, Ms. Chung, and Ms. Chan are deeply touched by your compliments. Accurately remembering and meeting your needs is their hallmark, and your recognition is the greatest encouragement to our team. We're delighted that you enjoyed our hotel facilities. The comfort of the gym and the cleanliness of the guest rooms are our top priorities. We sincerely apologize for the closure of the swimming pool due to renovations. Upgrades are currently underway, and we look forward to welcoming you back to its new state. We are also honored by your appreciation for our delicious food, and our entire staff is ready to welcome you back home! We wish you a happy life and look forward to seeing you again!

Response from Property: Dear Guest, Thank you so much for taking the time to share your feedback on Ctrip! We are thrilled to hear that our staff made a positive impression on you with their friendliness and fluent English. Providing warm, attentive service and ensuring smooth communication for all our guests is always a top priority for our team, so your kind words mean a lot to us. We truly appreciate your recognition and are delighted that you had a pleasant experience during your stay. We hope to have the pleasure of welcoming you back to Aloft Guangzhou University Park in the future.

Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We appreciate your input as it helps us improve.Regarding the metro station, the nearest one is Higher Education Mega Center South Station, which is only 800 meters away from our hotel, taking about 8 minutes on foot.We sincerely apologize for the cleanliness issue in your room that did not meet your expectations. We take this very seriously and will strictly follow Marriott's cleaning standards to strengthen hygiene supervision and ensure better cleanliness in all rooms.We hope to have another chance to serve you and provide a more satisfactory experience.

Response from Property: Dear guests, thank you very much for your affirmation of our hotel. We will continue to work hard to live up to your praise. Your satisfaction is our driving force. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey!

Response from Property: 尊敬的客人，感謝您的反饋！非常理解您對位置的感受。其實酒店距離大學城南地鐵站（4/7 號線）僅 800 米，乘地鐵可快速抵達市區；周邊 1 公里內有穗石村商業街，3 公里處還有 GOGO 新天地商業中心，餐飲購物俱全。若您下次入住，我們可提供周邊指引服務，助您更便捷地探索。期待您的再次光臨，願為您帶來更舒心的體驗！

Response from Property: Dear guests, we are sorry for the inconvenience caused to you by the hotel's location. If you have any questions during your stay, you can directly scan the butler service QR code at the front desk or call the front desk. Our butler will provide you with service within five minutes. In addition, the University Town South Subway Station (Metro Line 4/7) and the Comprehensive Commercial South District Bus Station are 800 meters away from the hotel. There is Suishi Village Commercial Street within 1 km of the hotel, and GOGO Xintiandi Commercial Center within 3 km, which is convenient for your travel. I wish you a pleasant journey.

Response from Property: 尊敬的賓客，非常感謝您對我們酒店的肯定，我們會再接再厲不辜負您的好評，您的十分滿意就是我們前進的動力。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！

Response from Property: Dear guest, We recognize your time is valuable and appreciate the feedback you have provided. In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the hotel management team. We will work to improve our arrival experience and food quality, we will do our best to prevent same issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

Response from Property: Hi there，Hope you liked the clean room! But we noticed the 3-star rating on service—there must be room for improvement. Feel free to reach out anytime if you had any issues with our service. We’re here to fix it right away! We sincerely look forward to welcoming you back for another wonderful stay!

Response from Property: 尊敬的賓客，非常感謝您對我們酒店的肯定，我們會再接再厲不辜負您的好評，您的十分滿意就是我們前進的動力。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！

Response from Property: 尊敬的賓客，非常感謝您對我們酒店的肯定，我們會再接再厲不辜負您的好評，您的十分滿意就是我們前進的動力。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！