Guest User
February 18, 2024
I have mixed feelings about this place. I so much wish I could give it higher ratings...sigh. This place has so much potential, yet it falls short on so ***y levels. I will start with PROS : 1. Excellent Location. a Posh neighbourhood, safe area, a run down garden in front, lush greenary. 2.A commercial centre literally 5 steps away that hosts food options, a coffee shop and a gym. 3. Size of Rooms. Big size rooms. 4. Clean. Its relatively clean compared to other apartment suites in gurugram. 5. Staff The security guy is very nice, so are other staff. And now will move to CONS: 1. ***agement : We were skeptical of moving from Hotel room to apartment style rooms. We specifically went to check out the rooms and handpicked two rooms we liked. The guy who showed us the rooms told us rooms are available and we can move next day. So we booked online and talked to a guy named Animesh who is apparently ***ager or something on phone to request one of the rooms we selected. Come to know that room suddenly was not available, so we said ok fine we will take the second room and he AGREED, he CONFIRMED, while asking for more money. We agreed. We checked out of the hotel, reach Perch and we are told even that room is not available, we said we talked to Animesh and he confirmed its blocked for us, and we were told sorry its not, we were given another room at a lower level floor. And then when we tried to call Animesh, guess what... HE DIDNT PICK UP OUR CALL. so when they wanted money, he was in touch with us, but then once he messed up he would not even pick up our call. HOW UNPROFESSIONAL IS THAT. This really sort of spoiled my mood. 2. Bathrooms : Yes they are clean and all, until you take a shower. There is water everywhere, bathroom gets wet. No barrier to isolate shower area with rest of the bathroom. 3. Toiletries? : we thought we will atleast get complementary toiletries basic such as toothpaste, soap? thats what the description says right? but we didnt. 4. Cleaning team : First day, they were pushy, almost bully like behavior when they wanted to come and clean at their convenient time. Then they backed down once I said no we cannot have cleaning done right now because we were working late night and are sleeping in right now. So then they came back knocking at 4 saying they must clean. 5. Choked up Bathroom drain : we complained twice, did we get to see it fixed? NO. it was horrible how water was everywhere. 6. No tissue paper or face tissue. 7. Microwave : common microwave for one floor, they are not in rooms. And on my floor there was a laundry machine too, but there was only one electrical outlet. So if someone is doing laundry we cannot use microwave vice versa. ***? 8. Breakfast : IS NOT FREE. at least thats what we were told by reception. Its misleading to write free breakfast in their description. 9. Food : is okay, I would rate their food 5/10 10. Staff professionalism : They could use some training. I bet they are all nice people with good i