Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Nov 30, 2024
Guest User
Our recent stay was truly exceptional, and a large part of that was due to the outstanding service provided by Song Likun, our host. From the moment we arrived, Song went above and beyond to ensure that every detail of our stay was perfect.
Their warm and professional demeanor made us feel welcome and valued throughout our visit. Song's attention to detail was remarkable, as they anticipated our needs before we even had to ask. Whether it was arranging special requests or providing insightful recommendations, Song's dedication to guest satisfaction was unparalleled.
What stood out the most was their genuine hospitality and the personal touches they added to our experience. It’s rare to encounter someone who takes such pride in their role, and Song is truly a credit to their team.
We wholeheartedly recommend staying here and will certainly return, thanks in large part to the exceptional service from Song Likun.
Show more
Price per night from:PLN 1,191
Posted on Jun 29, 2025
Guest UserThis stay was such a delightful surprise, I have to document it!
I originally booked a standard suite, but before check-in, the butler, Qingqing, added me on WeChat and communicated with exceptional attention to detail. Perhaps noticing we were on our honeymoon, she discreetly upgraded us to a suite overlooking the hotel's gardens. Opening the window revealed a breathtaking view of greenery, instantly uplifting my spirits.
Most thoughtfully, she printed my WeChat profile picture on a leaf – such a small gesture was incredibly touching. The room amenities were Aesop, even the toothbrush was exceptionally comfortable, and there were even scented teaspoons and earplugs by the bedside. The balcony was enormous, and I contacted the staff to ensure the soaking tub was thoroughly disinfected, which gave me peace of mind. Near the reception on the second floor, you can buy mugwort sachets or herbal packs, which were especially relaxing while soaking in the hot tub.
Qingqing thoughtfully sent us the hotel's service manual and brochure. She recommended we try the Chinese restaurant and the Friday and Saturday buffet dinners, and they were all excellent. The hotel also offers bookings for photography, spa, and cocktail experiences, perfect for couples or friends to relax and enjoy.
She even showed us the hotel's ”King of Rooms,” a private floor with a starry sky ceiling for gazing at the night sky. I need to work hard to earn money so I can bring friends or my family to stay on the top floor next time!
The hotel has a great location, close to Tianmu Lake, Nanshan Bamboo Forest, museums, and Highway 1. It's also newer than Zhuxi Valley. I'd love to bring my kids here to experience the children's area and infinity pool when we have children.
A heartfelt thank you to our housekeeper, Qingqing, for her attentiveness and professionalism. She made this trip more than just a vacation; it felt like cherished moments of life.
Show more
Price per night from:PLN 3,528
Posted on Mar 30, 2026
Guest User
The hotel's location is excellent, nestled among green mountains and overlooking the shimmering Tianmu Lake, giving it a tranquil and comfortable ambiance. It truly is a great spot for relaxation and wellness. We booked a Deluxe Lake View Room, and the hotel even upgraded us for free to a Luxury Lake View Room. The hotel also offers a variety of fun amenities for children, making it perfect for families with kids. What's even more appealing to visitors is the Cloud Top Observation Deck, which offers panoramic views of Tianmu Lake's beautiful scenery, with lush mountains and clear waters as far as the eye can see – truly a feast for the eyes. It's worth mentioning that the breakfast restaurant is grand and situated right by Tianmu Lake. You can enjoy your breakfast while taking in the stunning lake and mountain views, which really enhances your appetite. The Chinese restaurant offers a wide variety of delicious dishes, with plenty of choices, and the prices are quite reasonable. However, there was one minor disappointment: we wanted to rent the electric scooter with a sidecar located at the entrance of the children's playground. After a series of complicated scanning procedures, the screen displayed that we were over 65 years old and denied us use. How wonderful it would have been to explore the beautiful scenery around the hotel on that electric scooter with a sidecar! We had no problems driving 260 kilometers from Shanghai to the hotel ourselves! We understand that the hotel's concern for the safety of older guests is valid, so we suggest that it would be more accommodating to allow older individuals with a valid driver's license to use it. Overall, this hotel is still very good. We will definitely choose this hotel again when we visit Tianmu Lake in the future.
Show more
Price per night from:PLN 392
Posted on Dec 14, 2025
M225262****
The first trip to a different place with my girlfriend hahaha, I hesitated for a long time and finally chose this homestay. After two days of experience, I found that the choice was not wrong. The environment in the courtyard is very good, there is a free cute pet feeding experience, and I met wild rabbits at night. The projection of the room is also very clear, and the WeChat contact with the small housekeeper in the hospital is also very timely. If you miss breakfast time in the morning, you will also give us handmade dumplings and Xiaolongbao separately. (ps: chestnut roast chicken fried chicken is delicious!) Finally, if you come next time, you will still choose here, I highly recommend this homestay! ! !
Show more
Price per night from:PLN 211
Posted on Nov 23, 2024|Qi Chi Courtyard Private Hot Spring Double Bed Room [Terrace + Independent Private Hot Spring Pool]
Guest UserWhen we arrived, the dam had been repaired, and we could see the beautiful view of Tianmu Lake from the hotel door. The hotel housekeeper contacted us in advance, and we stayed in the private soup room and gave us fish head vouchers. For other dishes, we ordered black rice and The small bamboo shoots are quite delicious when cooked, and the experience is still very good!
Show more
Price per night from:PLN 629
Posted on Apr 18, 2025
Guest User
Food: Breakfast was varied, with western,asian and local. We had Dinner at the main buiding using ******* set menu and it was a good deal, as the 2 person deal is enough to feed 4 and tasted quite delicious.
Location: it is a resort so you are going to spend most of the time on the resort ground. We booked 3 day 2 night and the time was enough to explore everything. Nice scenery.
Amenities: only a few activities were covered in our package so it will depend on your package. The package was confusing and we didnt know exactly all the activities that were free or cost extra. The reception on check in should have explained all of this upon check in, but maybe they are not trained, or maybe because our accomadation at pinecone is considered 4 star so they used lower quality staff. All the free stuff are a bit lame and service was poor except for the craft lady who actually showed us a wechat app for the hotel where free activity voucher can be found. They outsourced the activity area so that is really poor decision as it hurts the brand image due to service levels. For hotel staff, thumbs up to the shuttle ladies, who you call to get from one place to another. They are prompt and speedy.
Service: check in staff was professional but not warm. As mentioned, the activity area is outsourced so most staff are cold and seemed rude, except for the craft lady who was actually decent. But considering this resort and the type of guest, i would consider this really bad.
Cleaniness: the room is very clean, a bit worn (see pics of wall), but it feels quite clean.
Show more
Price per night from:PLN 369
Posted on May 21, 2026
Guest UserReally praise the housekeeper Xiao Tao, treat people sincerely and friendly, the service is meticulous, not only do things seriously and responsible, but also know how to think in a different position, take the initiative to pay attention to the details to provide intimate help, know that we have brought an elderly person, upgraded us with a private soup room, patiently communicated and handled the situation properly, The whole process is worry-free and at ease, and it really makes people feel full of warmth. It is a good butler with special excellent intentions! Must praise the butler Xiao Tao! The first time you stay, take the initiative to lead the whole house to visit the whole area. From the guest room area to the public leisure area and dining area, you will be introduced in detail one by one, familiar with the details of the hotel, explain carefully and responsiblely, help clarify the travel ideas, and the service is professional and warm. The hotel environment is good, the private hot spring is great, the room is large, the park is beautiful, the room has a coffee machine and a Dyson hair dryer, and it is a wise choice to choose this hotel for travel.
Show more
Price per night from:PLN 556
Posted on May 31, 2026
Guest UserThis hotel exceeded expectations! The laundry room, gym and seating area in the public area are very clean, the washing and drying machine and the ironing machine are too convenient, and the party directly liberates its hands on business trips. The smart facilities in the room are also very good, the guest control and toilet are very easy to use, and the stay is particularly comfortable. The location is also very convenient, next time you come to Xiangyang, you will choose here!
Show more
Price per night from:PLN 84
Posted on Apr 6, 2024
Guest User
Traveling with pets, this hotel's pet-friendly policy is very popular with me. From the room environment to the service, there is nothing to say, and it is the consistent standard of Hantian. It is worth mentioning the outdoor environment. The resort is built on a mountain, with a large green space and complete supporting facilities. The Hong Kong-style open-air restaurant tastes great. I didn't have time to check in at the Chinese restaurant because I didn't see any set meals. It is recommended that the restaurant set up more set meals so that everyone can try each restaurant. The only bad thing about the stay experience is that the room sound insulation is average, but since you are staying in a pet-friendly hotel, it is normal to hear dogs barking, and I completely understand.
Show more
Price per night from:PLN 258
Posted on Jun 22, 2026
Guest UserService: Willa's service was excellent! I was very happy with the room. The lobby was clean, and they even upgraded my room and gave me some fruit. I'll definitely stay here again next time!
Facilities: The overall color scheme is very pleasant, and the room felt fresh and dry, unlike other hotels where you sometimes get a musty smell. At first, I thought the pillows wouldn't be comfortable, but they were surprisingly good and didn't cause any neck or shoulder discomfort. Oh, and the soundproofing was excellent.
The self-service breakfast had a limited selection of stir-fried dishes, but they did have basic congee, drinks, fruit, and sushi. The beef congee was delicious!
Service: The staff were very friendly. My only suggestion would be for them to implement a self-service app.
Overall, I'm very satisfied and will choose to stay here again.
Show more
Price per night from:PLN 171