Anonymous User
December 27, 2023
Checked in twice on different dates, stayed fifth floor but different rooms. First room had a bigger shower room. Bottled of mineral water were provided daily. Comb, slippers, toothbrush were all provided. There was hair dryer provided as well. Hotel location is very convenient. It’s just right at the HuBinLu Walking Street with many shops, cafe and food choices. It’s also within walking distance to the famous attraction West Lake. Bus stop and mrt nearby too! Strongly recommend! Will come back and stay in the future.
The male front office officer (surname Shen) was very attentive to our needs throughout the entire stays on different occasions. Also special thanks to the female front office officer on duty on 25/12 noon who did the check-out for us (can’t remember her name but it was two character on name tag). Her service standard was superb!