What a waste.
Amazing historical location and next door neighbour to the great 'Museum Dunkerque 1940 Operation Dynamo' on the evacuation of the British Expeditionary Forces during May and June of 1940. By the 2nd night of our stay, we were desperately hoping for an evacuation ourselves.
In short, service was an absolute nightmare. Staff was mostly friendly or at least they sometimes smiled, but it seemed as if only few of them had an idea about what they were actually doing/were supposed to do and all clearly indicated that they wished to be somewhere else than at work.
We booked a suite with a balcony for two adults and two children. When we checked in the suite was only prepared for two guests. It took four visits to the reception to get things in order.
The restaurant apparently have to be booked 2-3 lightyears in advance otherwise you won't get a table! And if you arrive close to the closing time at lunch, good luck getting anything but a furrowed brow when you ask for a table.
Lobby bar, you really shouldn't go if you are already thirsty! I don't know if they had to pick-up cold tonic water in Calais or Nairobi, but service took forever. We witnessed several guests ordering in high spirits, but leaving in despair before they were even served.
And finally, dogs seemed more welcome than children. Children are only allowed at the pool during odd hours, but it is okay to travel the breakfast buffet with a Chihuahua on your arm. Funny how that works.