Guest User
September 22, 2023
This hotel gave me a lot of surprises. I arrived at around 8 a.m. because I had a baby over one year old. Before booking, I called the hotel to ask if I could check in early. The staff helped me apply for early check-in. I later learned that my baby hadn’t eaten. Breakfast was given to us free of charge and delivered to the room. The key point was that it was delicious. My baby and I drank all the soup and they helped me carry my luggage. The baby was quite naughty and scattered snacks everywhere. Notifying the housekeeper, they immediately came to help clean up the bed. When they saw some dirt on the bed, they even offered to help us change the quilt cover. The security guard was also very enthusiastic and helped me push the stroller downhill. When leaving the store, he even ran out to help us reverse the car. Miss No. 05 is really very good at service and very gentle. She handles everything from phone inquiries to check-in. This is my first time in Heshan and I feel a strong sense of human touch!
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