Our stay was overall excellent.
We arrived very late, were greeted by name, quickly directed to the restaurant as we had not eaten anything & when we returned to finish checking in our bags were already taken to the room.
The property is beautiful, staff is amazing, beach is incredible- just perfect. Convenient location to walk to town (5-10 min walk down the beach) or to Punta Coco the other way. Room was comfortable with great amenities. We had the Loft ocean view room and loved it-
Special thanks to Leonardo & Miguel at the front desk, Gambino! Looking out for guests and his co-workers!
Monserrat, Itzel, Fernando & Hector at the restaurant
Uleses & Julian overseeing everything -
Two negatives with misleading advertising descriptions:
The "$150 resort credit" is a coupon book for things at the hotel like Spa services, bottles of wine, breakfast or dinner at $5 per. We expected $150 but were only able to received $25 value.
The "Jr Suite Ocean Front Swim out" rooms: There is a dirt road that runs right in front between the these rooms (the main hotel) & the restaurant heading to the beach making the use of the little pool look unpleasant- LOTS of golf carts, motorcycles 4 wheelers etc (noise & Dust) The ocean is quite a ways away, so while you CAN see it, it's not the best view & it's NOT Ocean front. You'll get a better view from the higher rooms and going to the main pool! I would have been VERY upset if I booked this room (I considered it)