No.18 Chak Cheung Street, Sha Tin, New Territories, Sha Tin District, Hong Kong, ChinaView hotel details
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Guest Reviews of Hyatt Regency Hong Kong, Sha Tin
9.2/10
Great
5039 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.2
Amenities9.1
Service9.1
Cleanliness9.4
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All reviews(5039)
Positive reviews(4897)
Reviews with photos/video(1187)
Easy to get around(679)
Large rooms(596)
Close to metro(257)
Delicious breakfast(194)
Nice sea view(181)
Clean pool(178)
Great swimming pool(178)
Delicious buffet(65)
Negative reviews(142)
Tianmaxingkong
2 Twin Beds
Stayed in Aug 2026
Solo traveller
8 reviews
9.5/10
Amazing
Posted on Sep 6, 2026
Clean and tidy, right next to The Chinese University of Hong Kong. It's just a 3-minute walk to University Station.
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Guest User
1 King Bed Harbour View
Stayed in Aug 2026
Solo traveller
1 reviews
10/10
Outstanding
Posted on Sep 7, 2026
I enjoyed staying at the hotel, the room was very clean, spacious and had a great view. The pool was amazing. It is situated right outside University train station so easy to get to. Fabulous breakfast for a reasonable price.
Guest User
2 Twin Beds
Stayed in Jul 2026
Couple
2 reviews
7.5/10
Posted on Sep 2, 2026
As a 5-star hotel, the bedding hygiene needs improvement. Since we checked in late, we didn't notice it until the next morning when we found unknown blood-like fluid stains on the bedsheet and disgusting stains on the headboard. The state of the personal linens significantly affected my wife's and my stay.
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Anonymous User
Executive Two Bedroom One King One Twin Suite
Stayed in Jul 2026
Family
1 reviews
5.5/10
Posted on Sep 8, 2026
I'm not sure why there's a musty smell in this hotel. I booked a business suite for four people on the platform, but the woman at the front desk who checked me in immediately said there would be a fee of over 200 per person for the third guest. Does such a large hotel really not bother to check the guest's booked room type before making a judgment? If they lack such basic awareness, how can they provide good service? And she didn't even apologize after realizing her mistake! The hotel environment is quite good, and it's close to the subway, plus my room had a nice sea view! However, the restaurant downstairs is expensive and not tasty, I wouldn't recommend it! Even their signature lobster dish was bad, too much alcohol taste!
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6/7
Guest User
1 King Bed Harbour View
Stayed in Jul 2026
Family
47 reviews
10/10
Outstanding
Posted on Aug 29, 2026
I really love this hotel. This was my second stay, and the room was spacious and bright, which is a rare find in expensive Hong Kong. It's very convenient to walk to New Town Plaza for dining and shopping. This time, I also visited CUHK, which is beautifully situated by the mountains and water – it was a great experience.
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Zhaozhaofunfun
1 King Bed
Stayed in Jul 2026
Family
12 reviews
10/10
Outstanding
Posted on Aug 30, 2026
The hotel is very close to the Hong Kong exit, it's quiet, and the hygiene is excellent. The transportation is very convenient; University Station is about 200 meters from the hotel. There aren't many dining options nearby, just a 7-Eleven and a Maxim's Cafe at the University Station exit.
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Guest User
1 King Bed
Stayed in Jul 2026
Solo traveller
33 reviews
9.0/10
Great
Posted on Aug 28, 2026
Pretty good. The location is very convenient, with a mini-bus terminal nearby and the subway station not far away. The hotel gym is decent too, with complete equipment, and the hotel restaurant serves good food.
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Guest User
1 King Bed Harbour View
Stayed in Jul 2026
Family
10 reviews
10/10
Outstanding
Posted on Aug 22, 2026
This hotel perfectly met my needs: the room and bed were large, with ample space for an extra bed; there was a water dispenser, avoiding the use of single-use bottled water; the bathroom had both a shower and a bathtub, offering flexibility; it featured a comfortable office chair and a vanity table; it's very close to the subway station and on the East Rail Line, making it convenient to travel both north and south; the window view was lovely and relaxing, and bikes were available for rent; the lighting was well-designed, allowing for different mood settings; the service was also excellent. I would definitely choose to stay here again.
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Janna888
2 Twin Beds Harbour View
Stayed in Jul 2026
Family
17 reviews
5.0/10
Posted on Aug 23, 2026
This was the most embarrassing stay ever! The soundproofing is terrible. My neighbors were loud for over an hour, and with a child present, it was incredibly annoying. I'm even worried about what impact it might have had on the kid.
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Guest User
2 Twin Beds Harbour View
Stayed in Jul 2026
Travelling with friends
11 reviews
10/10
Outstanding
Posted on Aug 14, 2026
This was my first time staying in the University of Hong Kong area, and the room was quite spacious for Hong Kong, especially with the sea view I chose. The hotel environment is excellent, the service is great, and the location is very convenient for getting around.
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Bengqilai
2 Twin Beds
Stayed in Jul 2026
Business traveller
34 reviews
10/10
Outstanding
Posted on Aug 15, 2026
This hotel is excellent and highly recommended; it offers fantastic value for money. On previous trips to Hong Kong, I stayed in other downtown hotels that were expensive and tiny. Here, the East Rail Line is very convenient, and the hotel has beautiful views. Most importantly, the rooms are spacious, clean, and tidy, and the service is great. You can also visit the nearby Chinese University of Hong Kong.
I forgot something when I left, and the hotel reception kindly helped me mail it home. Many thanks!
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Guest User
1 King Bed Harbour View
Stayed in Jul 2026
Travelling with friends
2 reviews
10/10
Outstanding
Posted on Aug 11, 2026
Excellent! It's clean, safe, and well-equipped. The staff are friendly, enthusiastic, and professional.
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Response from Property: Dear valued guest, thank you for your kind words. We look forward to serving you again. Best wishes for a pleasant stay. Sincerely, Hyatt Regency Hong Kong, Sha Tin
Prince of Pusan
1 King Bed
Stayed in Jul 2026
Business traveller
42 reviews
10/10
Outstanding
Posted on Aug 11, 2026
The Hyatt Regency Sha Tin is a great choice when you want a quieter and more relaxing side of Hong Kong. 🌿🌊 The hotel feels spacious, comfortable and peaceful compared with staying in the middle of Kowloon or Hong Kong Island.
The rooms are large by Hong Kong standards 🛏️, with many offering beautiful views of Tolo Harbour and the surrounding mountains. ⛰️🌊 The pool 🏊♂️ and overall resort-like atmosphere are also a nice escape from the city.
The location is obviously farther from Central and Tsim Sha Tsui, but the MTR 🚇 makes getting around relatively easy. For me, the extra space, peaceful surroundings and scenery make up for the distance.
⭐️ 4.5/5 — A comfortable and relaxing alternative to staying in central Hong Kong. 🇭🇰✨
Response from Property: Dear guest, Thank you for the positive review. We look forward to welcoming you soon in the future. Regards,Hyatt Regency Hong Kong, Sha Tin
Guest User
2 Twin Beds Harbour View
Stayed in May 2026
Business traveller
6 reviews
10/10
Outstanding
Posted on Jul 28, 2026
This is the best value-for-money hotel in Hong Kong. The environment and service are excellent, and it's close to Sai Kung. My friends and I took a taxi to Sai Kung for a seafood meal. I highly recommend it to my friends! This hotel is also right across from my home, which is super convenient.
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6/20
Response from Property: 貴客您好,多謝讚賞。期待再為您服務。順祝生活愉快香港沙田凱悅酒店敬上
Xiaobudianererererer
1 King Bed Harbour View
Stayed in May 2026
Couple
32 reviews
10/10
Outstanding
Posted on Jul 1, 2026
First time in Hong Kong and this was the best hotel experience! Stayed for 2 nights, the room was spacious, new, and very clean. The service was warm and attentive. They even had universal plug adapters available for free, showing great attention to detail. The bedding was super comfortable, and the subway downstairs was very convenient. Would definitely choose to stay here again if I have the chance!
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6/16
Response from Property: Dear valued guest, thank you for your kind words. We look forward to serving you again. Best wishes for a pleasant stay. Sincerely, Hyatt Regency Hong Kong, Sha Tin