Extended Stay America Suites - Houston - Katy Freeway - Energy Corridor

Roaches in room, full trash cans at entrances, unpleasant odors in hallways, stains on room carpeting, stains on sheets and pillowcases, and a motel disguised as a hotel is what youll experience at this place. Dont be fooled by the price. Pay an extra $20/night to get a much higher quality hotel nearby.

Nice place.

We will see what I like.

Very noisy and if someone waking in the corridor the whole floor shakes to the point it will wake you up if you are sleeping

Only the price Rooms not very basically service none existent no courtesy or respect to customers hotel full of dogs who pee on carpet in hallway dogs barking at night

I checked into the hotel late 01/11/2024. Due to things I had to do in town, I wanted to be on Katy-FWY and I totally missed the other hotels which I saw when I was driving around. 1. Area and parking lot reminds you of a low income property you watch on TV. 2. Pet Friendly, which is ok, provided you can keep the pet odor out of the rooms and hall way! It’s non-smoking but the pet odor was worse. 3. TV in the room was not working 4. Complementary utensils are not available, you have to pay a $20 deposit to get it…I’ve never heard of that! 5. Roach infestation…on the bedside drawer and the restroom….saw them in this morning, I guess when the lights are off they come out to play! 6. Worse bathroom ever, I couldn’t take a shower in the bathroom, had to get wipes. To clean up…I’m glad I didn’t do multiple nights. 7. I told the front desk associate, which she apologized for, she doesn’t seem surprised which makes me think it’s not new….the management is aware. Worse experience ever!

Roaches everywhere, smelled like smoke , tub was dirty, bed covers had makeup all over, I felt like I was getting bitten throughout the night. They don’t give you the latest checkin time. Checkout times are weird latest you can leave is supposed to be 12 but it was 11 the girl that was at the front deck literally held our room door open until we got all our things out and it was obviously someone in the restroom using the toilet but she still stood there. Would never recommend or come back.

Smoky air, strong smell of cleaning products, it was unbearable to my kid with respiratory issues..the kitchenette is mentioned but when you enter the kitchen, there is no dishes, cookware, or spoons. When I asked for them, the front desk young female said we have to pay inorder to get them. And she proceeded to say we get what we paid for . I had to check out the next morning.

I booked the hotel room with Kitchen but the room was dirty and a smelly. The cooktop was not working, room light was not working. Although staff was helpful but the property was in bad shape.