Guest User
August 18, 2023
Let’s see if this is another review that gets deleted ???? Not even sure where to start with this on the beach booked holiday complaint. Firstly This is NOT a 5 and no where near a 5 star hotel. 3*+ if it’s lucky. Staff do not speak English! This was so frustrating many times a day when we need help or serving. We should have been warned if this! restaurant staff were so slow & very rude, we’d be lucky to get a drink with our meal and if we ever did we nearly finished by the time they came. One time I went and helped myself to the drinks! We Often stood next to a dirty table waiting up to ten minutes for it to be cleared and reset, but never wiped down. They’d set the table walk away and not even ask about drinks. Often had mumbles under breath from staff and even had an eye roll one night after asking for water. One evening we were asked to leave the restaurant at 8 mins past 9. Why ? Chased out a restaurant!! Never had a night in the themed restaurant because the booking system was miss sold. Had to booked 9 am the day before no other option, so no surprise it was dead EVERY NIGHT. A female making and serving orange juice in the hotel TWICE GROPED MY BREAST absolutely disgusting and unbelievable. Saw cooks eating food they were preparing WITH THEIR HANDS. No kids club! It was a small baby sitting service. pool bar staff were a bit more helpful and at least you got a smile from them, but again we always had to get their attention to order even if they collected our finished drinks they’d just walk away! Night Entertainment was on another level of awful again not 5 star. Rooms were fine but small. cleaners were GREAT no complaints there. Hall ways were often very smelly, not sure where it came from but it was utter vile at times smelt of poop or vomit. We Went to the hairdresser in this hotel regular staff were great, hair braids good. But a man from a different hotel was working in dream world 17th July who did our hair, told me 19 years a hairdresser, he did what he wanted not what we asked for, pretty mad at that, Chopped so much off my hair, coloured it different to what was asked, he was rough and rude. Kept telling me to be quiet because he new what he was doing. My friends daughters hair was chopped to bits all uneven. So awful. Wouldn’t go back to this hotel EVER. Stayed at Pegasos royal last year through tui whos hotel service is such a higher rate to your staff. This hotel was rated 4 star, I’d gave given it 5+, this was way better hotel in every area, staff fell over backward to help and serve you, 5 star after all is a service and we never had ANY SERVICE at dream resort and spa!!!! That’s why people book 5 star ! This is a 3 star hotel NO MORE. And you sold us this holiday as a 5 star hotel. Such deceit. Hotel lifts were unstable and there was 3 power cuts over 2 days, cleaners would clean the lifts at inappropriate times, like meal times, causing hassle for many people And queues, again just another inconvenien